JanSport Recensioni 

Never ever order anything from their website. 1.5 month and no backpack nor refund.

I’ve gone through two school bags in 2 and half years. The zips are always getting stuck in the protector thing and are practically impossible to fix. They deteriorate so fast and I’m sick of this stupid bag

I bought a bag from them and when I entered the address it autofilled to the first part of my address and the second part of my old address without me realising. When I saw it on the email I instantly contacted them and tried to change the address. They said it had been shipped but it hadn't and didn't ship for another week.
It got sent out and my friend tried to collect it but the store wouldn't let her collect it so it got sent back to the company. I thought I would get my refund. A month later and still no refund. Every email is some stupid generic response. You try to call them but you don't get through to anyone. It's driving me up the wall.

Service client inexistant = pas de garrantie.
Je suis un voyageur en sac à dos, mon ancien à lacher au Panama, pas d'autre choix que d'acheter un Jansport....
1) c'est super cher pour ce que c'est.
2) leur sac à dos de voyage/trek, ne sont absolument pas fait pour du trek
3) les coutures ont lachés après seulement une semaine d'utilisation et impossible à échanger ou rembourser. On me dit envoyer le nous en usine on vous le répare et on vous le renvoie d'ici 1 mois... super quand on voyage cette solution...
4) je leur ai envoyé je ne sais combien de mail pour qu'on réfléchisse ensemble au problème et constamment il me renvoie vers un autre service parce que je ne suis pas localisé dans leur Pays et qu'ils peuvent rien faire pour moi...

**Disappointed with JanSport and FedEx**

I ordered a JanSport backpack, but I still haven’t received it, and the experience has been incredibly disappointing. FedEx's delivery service has been dreadful, and on top of that, JanSport's customer service is non-existent. I've tried contacting them multiple times via email and phone (+44808 501 5528) with no response. Honestly, I wish I had never ordered from them in the first place. I've spent days chasing the parcel, both with FedEx and JanSport, and it's been a complete waste of time for a standard black backpack. Definitely not worth the hassle.

I haven’t used their products in years but back in the day they were top dog! The other reviews lead me to believe they’ve fell off, so I’d be weary.

My son’s backpack got a hole in the bottom. I emailed and they wrote about the warranty and that they would fix it or send me a gift card. I went to the post office and spent $12 to send it to them. They sent me an email that the backpack would be returned today. I opened the shipping bag and nothing had been fixed. They wrote, “Our warranty covers defective materials and workmanship only. Damage to your backpack (normal wear abrasion/hole) is not covered under warranty.” I am so disappointed with Jansport.

I was request for cancel in one day and they didn’t even ship it. Now they say they’re busy in warehouse and could not do anything??? Is the warehouse belong to someone else???

The bags are of very poor quality and are expensive. I bought it once and returned it as per the return instructions, it's been almost two months and they haven't given me my money back

Ordered 2 backpacks online.
The carrier made a mess on the delivery.
Contacted JanSport's Customer Service by email.
Super quick respond and solution.
I am satisfied with both the product as well with the support done by Customers Service.

Ordered a right bag . It arrived damaged now i need to pay £17 to return the bag . It cost me £49.99. The customer service phone number is never answered. Worst place to buy any product.

JANSPORT is a trash a$$ company. Thier "warranty policy" is trash. They only do repairs. And charge you to send it to them and it take between 3-6 weeks for a "repaired" product. Also if it is not clean to their standards, they send it back and will not do repairs until it is done. And you will have to pay again to send it and which at this point has been almost 1 yr just for repairs. And it takes a lot for them to deem it unrepairable. Never buying JANSPORT products ever again

I sent my vintage leather suede Cambridge day pack to the warranty department to have 2 holes sewn up. I had stated that I would like to have my bag back if it was not able to be repaired. Four weeks went by I heard nothing so I emailed Customer service. They said we sent you an e-gift card on this date. I wrote back asking why I'm getting a gift card with no communication and where is my bag. I never did get an explanation and they said they don't have my bag. After awhile they stopped responding to my emails so I had a paralegal get involved. Finally I got an explanation and still no e-gift card. They said they recycled my vintage bag. This happened without my permission and they didn't respect my wishes to have my bag returned. Now my vintage bag that I had for 30 years is gone forever, it was very sentimental to me. I emailed Customer service several times asking them to resend the e-gift card that I never received and they never answered me back. Finally I had to call and found out even though I was communicating to them by email they sent the e-gift card to a different email address that was not mine. Almost four months later I finally got the e-gift card. They don't make my old bag anymore and I regret ever sending my bag there. This has been a horrible experience. I strongly do not recommend using the warranty service at all.

Tried to contact with customer service for 3 days and no response

Many many years ago I sent my zipper broken backpack back to jansport and they sent me a new bag. They stood by their lifetime guarantee, so I purchased another backpack from them. This time when the zipper broke (this new bag didn't last nearly as long), I paid $10 to ship it back. They sent it back to me unfixed and said it was too dirty. It was a backpack that had been used, so of course it looked used. It was not dirty. They clearly just don't want to replace their poor quality bags anymore. So disappointed!

Complete utter rubbish when it comes to lifetime guarantee, read small print upon receipt never or have given small print with receipt, all I got was if bag breaks they will replace no issues, NO THAT NEVER HAPPENED THEY SAID THST ZIPPER WAS DELIBERATELY TAMPERED WITH AND I WOULD HAVE TO RETURN ITEM PLUS PAY SHIPPING, ASK THEM WHY GIVE A LIFETIME GUARANTEE THEN, ALL THEY CAME BACK WITH WAS WEAR AND TEAR[HELLO) PURE SAD COMPANY I HAVE SENT A SOLICITOR LETTER TO BRING TO SMALL CLSIM COURT 23 IE VILLAGE HAS ALREADY STOOD DOWN FROM SUPPORT OF THEM. UNREAL

Had a lovely (expensive) Jansport wheeled soft case that I have had for about 8 years. It came with a 25 year guarantee which I thought was great. Unfortunately one of the wheels has just disintegrated with the rubber breaking away from the hard central part of wheel. The 25 year guarantee is worthless - the ‘process’ is to send the bag back to Poland (from the Uk, as there is no UK address) at your expense and then THEY get to decide if it is a manufacturing fault or wear and tear! It hasn’t been used often but obviously has a few scuffs in the fabric (which I am not complaining about) but you can guess how it will go. I could be ££££ out of pocket on the shipping to Poland. There is no way to send them photos to ‘pre- approve’ a return/ get them to agree the wheel is faulty/ hadn’t lasted as it should so basically I feel it is a con - they say there is a guarantee but essentially if your bag doesn’t last the 25 years it will cost more to send it back to them than it is worth if you live in UK as no UK aftercare. They could also send out replacement wheels but they won’t. Will be buying a replacement from one of their competitors and checking the guarantee more carefully as don’t fly often.

Ordered directly from jansport, hoping it would be quicker. I paid for shipping , with FedEx. I ordered on a Friday morning and didn’t get it until the following Saturday. I will absolutely order from Amazon or Walmart in the future.

Very disappointing product. Bag started showing damage after 2 uses!! There doesn’t seem to be an email address to send photos to before I return it in order to make sure it will be repaired, as will be quite costly for me to return it to Germany!! Would not recommend and would not buy again.

I bought one of their backpack and it broke less than a week later. The flap got jammed in the zipper and rendered the product useless. I watched videos and tried pliers. No good. Why the hell would you design the flap so it's perfectly big enough to jam the zipper? I wrote them and they did offer to fix or replace it if they couldn't. With a four week turnaround time. I use it everyday for work. I don't have four weeks. Very poor craftsmanship. I would not buy any of their products ever again. Sixty dollars for one weeks use.