JanSport Recensioni 

Very disappointed with JanSport’s customer service and the way my order has been handled.

I placed an order at the end of July, but it remained stuck on “Order preparing”. The tracking information showed no movement, and after contacting JanSport several times, I received no response.

Eventually, a customer service representative contacted me and confirmed that my parcel had been lost in transit. I immediately confirmed that I wanted a full refund.

Since then, I have sent three follow-up emails and received no response whatsoever.

This is extremely frustrating and unacceptable. If a company loses a customer’s parcel, the least they can do is communicate properly and process the refund promptly.

Unfortunately, based on this experience, I will not order from JanSport again and cannot recommend their online customer service. Very poor communication and customer support.

Like other reviewers, have paid for a school bag that stated delivery in 2-4 days....that was Aug 1st, it's now the 12th and no sign. Have a consignment number linked to a site with nowhere to enter it. No response to email. Avoid at all costs. Thought this was a legit company but seems to be total fraud and theft of people's money for nothing.

Paid for a Schoolbag which they NEVER posted. 2-4 delivery days they said. A week later nothing. No tracking no . Nothing. Contacted the company gir an email with a fake delivery number that connected to a site I have never heard of . Needless to say it didn't work. Contacted them again. 36 hours later I received an email saying the courier list the package & do I want a replacement ir a refund. That was two days & three emails ago. Zero Response. So. Daylight Theft. Literally. Avoid . AVOID

Leider bin ich mit der Qualität der Tasche nicht zufrieden. Schon nach kurzer Nutzung haben sich die Nähte und Fäden deutlich abgenutzt.

Ordered a backpack for our new foster daughter. Was promised by August 7th, but they shipped it via FedEx and it's somewhere in the country. FedEx said it's still in California or maybe with a random 3rd party shipper or maybe usps. Called Jansport they said awe shucks after I had to yell. We will overnight you a new $80 backpack. We overnight actually means 2-4 days because their warehouse is closed on the weekends and maybe it'll be here tomorrow or maybe it'll be here Wednesday. Maybe just maybe, so now I get to explain to her she got screwed just like she has her whole life.

Purchased bag on 7th July through their UK website. Ripped on first use. Was charitable, and contacted for a replacement within 30 days rather than send back. No replies to my emails, messages on website and no one on the end of the phone. Please respond to me and replace my rucksack. Order number GBP-49093

Well once again whenever I find a company that I discover sucks, I am never alone in this decision. I have literally never had a bad review for a company that has great reviews. Whenever I think a company sucks, I look them up and sure enough they have the worst ratings as well. JanSport is no different and I learned that they received 1 star out of 5, no surprise there! For 50 years I had heard that they have a lifetime guarantee on their backpacks, and I learned this month it’s a complete scam! I contacted the crooks weeks ago and described the issue with the backpack, sent pictures, sent tag pictures with X over tags, as they instructed me to do, etc, nothing but a waste of time! After all that they informed me, I would be receiving $36 credit online. Instead of just mailing me a replacement backpack or fixing my pack, they are sending me credit, which is not even enough to purchase a new pack. They never explained how this occurred, nothing, so why would I want to purchase another defective unit made by your incompetent company anyway?!! In any case, the credit is not even enough to purchase a replacement unit. I was informed I would receive it in 48 hours. It never came. I complained, and I was then advised it would arrive in 2-3 days. Its been 2-3 weeks. They have a lousy product, lousy customer service, they care nothing about losing a customer and they are just an all-around terrible business. I recommend avoiding this company and never buying anything with the name JanSport!

Expérience très inquiétante.
Commande de deux maillots passée le 23 juin pour 49,37 €, mais débit réel de 54,25 € sous le nom d’une autre société, STARDRESSSHOP.
Après plusieurs semaines et de nombreuses réponses contradictoires, Johnsport m’a annoncé qu’un des articles vendus était finalement indisponible. J’ai demandé l’annulation totale, qui a été acceptée.
Le vendeur annonçait d’abord un remboursement sous 7 à 14 jours. Je reçois maintenant un message d’une troisième plateforme indiquant un remboursement dans un délai pouvant aller jusqu’à 60 jours, et uniquement pour le montant de la facture, inférieur au montant réellement débité.
Site vendeur, société encaissant le paiement et plateforme de remboursement portent donc des noms différents. Aucun article reçu, informations contradictoires et montant prélevé supérieur à la facture.
J’ai contesté l’opération auprès de ma banque. Je déconseille fortement ce site.

The bag is of unreasonably poor quality.
The strap split and torn in 3 months.
For the price point, I would expect more than that!!
Avoid!

Such a disaster. They don't live up to what used to be Jansport, an icon of trade and quality, which I have been using for over 50 years and I buy them directly from the USA. I am now in the uK and ordered via a UK website. They don't answer phones, they don't return calls/messages. They don't reply to emails and/or contact via the website. They sent me a product that is not up to standard. They shipped it form Germany to the UK. No return label and the return address is the NL. Their website requires shipping and customs papers which also were not included. I am stuck with a product that I don't want and I cannot return, as if this is done deliberately to an extent it can be described as scam. It also appears that my case is not unique as the majority of reviews are also negative. What a crap of a business. Avoid.
Update: jansport misleading UK website, is a trap
jansport headquarter were happy to receive feedback but they will not reciprocate with a solution. DOUBLE AVOID JANSPORT. Spare your money and frustrations and support credible businesses who value honesty and your customs. Share wide, as i shall do the same
Update: still no reply from Jansport Europe and no resolution
Update 2 an idiot called Aysha Afzal replied and failed to attach all the required papers, which were mentioned in the email to include customs papers which only Jansport have

PLEASE RUN WITH YOUR LIVES AND DONT COME NEAR JANSPORT

For a week I have been trying to deal with the matter of a complaint about a backpack that came dirty, and if they were getting a response to whether he wanted a return or a new backpack. I've already written 3 emails, which I choose but no responses. Customer service should work efficiently and quickly

As a customer, JanSport does not live up to their Warrantee of lifetime replacement. I, Darin Perk... have tried on three occasions to get a bag replaced or even credit for a likeminded one. The last time I contacted them and warned them of a complaint, and they didn't even try to contact me for a resolution. I would not or no longer purchase their Bags until they live up to their warrantee standards.

JanSport sells poor quality backpacks under the disguise of lifetime warranty, but the lifetime warranty is actually just another poor quality backpack. So, it pretends lifetime warranty is a good quality product when in fact it’s just a lemon.

Would give half a star if possible. For starters - the bags and items are not made well at all. If it weren't for teens and their fomo of having a Jansport bag - no one would... Ordered a backpack for my middleschooler. Within 3 months (the second time this happened) the strap broke. She uses both, not one strap. So then we did the process of replacing the bag and that was like traversing the outback barefoot with only soda to drink. Unenjoyable and awful. Finally got a return (after I paid $25 to send a bag back and then chase their customer service to get a gift card. Upon receiving The e-gift card, it didn't work. So then I contacted Jansport customer service several different times. In the end, I still didn't get what I set out to get which was just a bag that works. Take care Jansport. Crappy products and crappy customer service where no one has been trained properly. That's management's fault.

Wrong item delivered, no online customer service.. Took 10 days for delivery and now I don't know how long for returning and plus the hassle of returning..

Ordered a bag August 25 expecting delivery within 4 working days as outlined. Bag arrived Sep 8, 11 working days later.

When I emailed customer service, the response stated "we know you're eager..." as if it was my fault to question where was the bag after it had gone beyond their own stated delivery terms. No acknowledgement that they had missed the delivery window.

100% would not order via their website again Amazon much more reliable. Product great but customer service appalling and genuinely, they don't seem to care which is a shame.

Ordered a backpack on 22nd august, got a notification email on 29th august saying it had been shipped and gave a link to track it. The link brings you into a completely unrelated website. Went onto the carrier website and put in the tracking number, says it’s not recognised. Seems to me like a scam, avoid!

Said the backpack would be with us in 2-4 days. After 5 days it still hadn’t been dispatched. Since then it has been a further 4 days and still nothing. It isn’t going to arrive in time for the start of school. They shouldn’t have stated delivery times if they can’t meet them. It’s a disgrace

This experience has made me so irritated.
In the beginning, I sent a backpack to the warranty department. It wasn't repairable. Jansport sent me an e-gift card to purchase a replacement item. Great! Not so much!
I haven't been able to use the card to purchase anything! There is NO spot, section for gift cards. Credit card information keeps bumping it out. Customer service was no help. They deemed my case resolved!? Today I thought, let's try old school. I called Jansport again. I spoke with Josi S. She was pleasant, upbeat, very kind, and understanding. I asked if I could place an order the phone, and explained why. She said, No problem. Order was all set, the e-gift card information wouldn't work for her either!? Hooray, I'm sane. But still no replacement for all of our hard work at trying. Contact Cashstar? (They supply the e-gift cards.... Nightmare, and headache.

I sent my backpack in for zipper replacement for the second time and this time it came back with a note saying it was dirty and wasn't repaired. I contacted Jansport since their website didn't say anything about cleaning the backpack and they sent me a shipping label to return the pack with after it was cleaned. I cleaned the pack and sent it back and I received the pack back within a couple of weeks with two new zippers installed. Absolutely no issues with their service, just wish the website said to clean the pack first.