Been with James Frew for a number of years now and found them to be first class installing boilers or doing a service, they give you a date for either installation or service and an AM or PM appoin... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We had two engineers visit us. The first was in and out very quickly and turned off our boiler because he thought there was a problem. The second one was excellent and took time to finish the repair a... Leggi di più
L'azienda ha risposto
My kitchen flooded twice due to a blocked shared drain. The emergency contractors attended and worked on the outside drain for several hours, but then said the issue was in the main pipe and could... Leggi di più
L'azienda ha risposto
The whole process was undertaken quickly without fuss. My problem was identified by the 2 Frew engineers straight away. The work was carried out efficiently and my system is working perfectly. The s... Leggi di più
L'azienda ha risposto
4,5
Eccellente
347 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 43% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
As always prompt in attending and rapid…
As always prompt in attending and rapid reporting.
12 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you, for your 5-star review.
A Smooth Service Experience
The engineer contacted us before arriving at our property. He was pleasant and introduced himself. He serviced the boiler efficiently and tidied up behind him. A good and smooth experience.
12 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Rev W Slack, for your 5-star review.
Fabulous Seevice
Excellent customer service. The engineer was very knowledgeable, friendly and had great advice about using my boiler more efficiently.
12 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Lisa, for your 5-star review.
Worker arrived at time given
Worker arrived at time given. He was smart, polite and well informed. Kept me updated on what he had to do. Left my house tidy. Total credit to this Company.
12 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Allison, for your 5-star review.
Risposta di Jamesfrew
Thank you Karen, for your 5-star review.
Great service
Company kept me up to date with when the engineer would be calling. Work was carried out efficiently.
12 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Jennifer, for your 5-star review.
Annual boiler service
Annual boiler service. Friendly professional tradesman and apprentice. No mess. A credit to the company.
10 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Margaret, for your 5-star review.
Risposta di Jamesfrew
Thank you, for your positive review.
Guy was efficient and really…
Guy was efficient and really professional from the minute he entered my house until he left.
12 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you James, for your 5-star review.
The guys come in do the job quickly…
The guys come in do the job quickly and tidy with no issues or hassle. I never give 5 stars as believe people/companies would maybe think they don't need to keep up the standards or improvements.
11 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Steven for your review.
Boiler service
The engineer was very professional at his job and very polite and friendly he was also very respectful of the property
11 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you William, for your 5-star review.
Great service
I was kept up to date on when the appointment was and how to change the appointment if necessary. On the day, I had reminders of the appointment and was notified when the engineer was on his way. The engineer was polite, friendly and efficient.
10 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Tracie, for your 5-star review.
Good service-always the nicest staff
10 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Sandra, for your 5-star review.
Engineer was professional and polite
Engineer was professional and polite. No issues.
10 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you for your 5-star review.
The engineer was very prompt and…
The engineer was very prompt and efficient.
10 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Rachel, for your 5-star review.
Pleasant and tidy
The technician was very pleasant, was tidy and did a thorough job
9 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Elizabeth, for your 5-star review.
Arrived on time very nice young man
Arrived on time very nice young man
8 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Anne, for your 5-star review.
Good timing and engineer courteous
Good timing and engineer courteous, asked how the boiler was and completed the job well. Pleasant and helpful.
The booking process is good too, giving times and options if required
8 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Mrs Loney, for your 5-star review.
Still Poor
Really disappointed in drainage element of Gold star package. Dreadful experience with no loo for around 7 days. Frew said issue could not be resolved until I paid for a CCTV camera at a cost of £245! This was not covered by package but no explanation to explain that - just told to accept and pay. Called another company who jetted the drain and problem solved in 10 minutes. Fast, reliable service from them! Customer service very poor - despite formal complaint no contact after 3 days. Will be stopping contract as soon as I can - unfortunate after many years a customer.
Updated 10th. Contacted by area manager who accepted mishandling of situation and promised reimbursement. Still waiting on that and it’s now 15th.
10 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you for your feedback. The area manager has now been in contact.
Great service,Alex superb as always
Great service,Alex superb as always
5 giugno 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Stuart, for your 5-star review.
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