Jagex Recensioni 260

Jagex is the worst run operation. These people are the most narcissistic people who run their company like a prison. They treat customers as prisoners. You cannot speak to them, only be spoken to. Give us your money and shut up! Their systems for automating are so poorly implemented and don't function well. They are largely broken, but there's no way to contact them to tell them. Thousands of accounts are lost because people can't recover them, even if you have years of payment history to them, too bad. This is the asinine way to conduct themselves and it seems almost evil, certainly criminal. But, the frustration of having paid $100's to these people and not even have a chat line, email or a pay support line to ask a question is completely unacceptable and tyrannical! I wouldn't have invested if I knew they would later be hiding behind this ridiculous excuse for providing support to paying customers. They would be better off charging some fee to have someone else handle accounts. Jagex's biggest problem for their lack of being a huge success is Jagex! 100%, Plain and simple! If they could ever get out of their own way and wear some looser underwear, they might actually enjoy life and begin clipping coupons! But, NO!! We have to make it painful for everyone by hiding from customers and putting a broken automated system between us with absolutely NO WAY for customers to contact us, outside of a snail mail telegram, which they don't respond to. I've tried!

Shocking customer service. I tried to return to the game after a few years and found my account permanently banned for macroing. I had to google what that was!!

Only way to contact “customer service” was on Twitter. Extremely limited communication, for get trying to liaise with someone, you’ll get a different “mod” every time. Would not hear me out and only said that the ban had been reviewed and the decision was final.

They certainly don’t know what “innocent until proven guilty is” or how to communicate with customers. Worst customer service I have ever experienced. No loyalty to customers, started the account in 2006.

My account is 14 years old. Recently have had some issues with access. Changed my comms email account and received notification it had been successful. Now I am not receiving any emails on the new email account (or the old one). Basically my account is now inaccessible and Jagex have no way I can talk to anyone about it!! If anyone from Jagex wished to help I have ticked the inform Jagex box.

I would give 0 stars if I could. Disgusting company with 0 customer service and rotten behaviour. They’ll happily take your money but as soon as you have any form of issue there is literally NO way of speaking to anyone.

Also there are false claims on how this game is operated and run. I’ve done enough investigating to know and I will be reporting to the company for misconduct and false advertisement

By far the worst company I have ever had the misfortune to deal with. 0 customer service in 2021. REALLY?!

Great, my 10+ year old account was stolen and their customer service won't give it back to me. I have 2 email addresses that were associated with the account for a total of 9 years, at least one long-standing password, the date the account was created and all usernames from there on. I even gave them a transaction number I once used to purchase a membership via PayPal. Why the hell should all this not be enough to prove that I am the owner of the account? What more do I need to add for you to believe me? The employees act insanely ignorant and probably don't even look at the recovery request before hitting "decline". Either only bots work at Jagex or the employees just don't feel like helping. You can't even send an email to get a proper answer or explanation. Thank you for tolerating account theft, I'm out of here.

Just logged back into my account after a few years, played around for a couple minutes, then logged off. Tried to login a week later to actually spend sometime playing and I was banned for macroing? How the hell do they think I was macroing when I literally just played for 2 minutes. I don't even know how third party software works. Not sure how I can appeal this. Had a paid subscription on that old account and was planning on starting up again. Are they really just going to steal all the work I've done with no evidence?!

If I could give negative stars to Jagex I would. They do not care about their community, it’s been clear for years they only care about MONEY. F*** you jagex

poor excuse of a company at least other company's make good excuses

Allows cheating but bans hd plugins. Company ran by a black market which they run you cannot change my mind

Banned for macroing when i never used a bot.

Jagex is a pitiful excuse for a company. Jagex has their cash cows and they're just that. Cash cows. Jagex could not give a flying f*eck less about their players / customers.

Worst Service ever met.. i only want my account back that i lost because alice moved to O2 but they want to prove it that i am the real owner an Email confirmation to my old email account and the exact creation day of my account.. and also my internet provider at account creation day and the exact day where i firstly moved away since account creation.. and nope its not enough that i remember my old old username or my password. And also not enough that the mail account holder Name is my Name and in the Mail address is also my Name.. who tf should steal my account of this crap game??? Nobody. Jagex Support sucks.. and they have no email adress or phone number provided to contact them. Only their s-hi-tt-y security bot that avoids all requests to get my account back..

Customer service is the worst I have ever experienced in my life. They reply with automated bot responses and tell you to fix it instead of doing it themselves. Dont spend time on Runescape, go on a private server instead

Customer service is atrocious. Communication is atrocious.

The costumer service of Jagex is iterally disgusting!!!!!
how the F... are u guys bein able to be a company if u have a support center which is not reachable!! They even Ban accounts out of no reason just as the only thought ur doing something wrong. And ur account is gone. literally make up nonsence to delete your account

If I could put 0 stars this would be a negative 20 star business. Do not spend money on them. They charged my PayPal after I had unauthorized another payment and refuse multiple times to give me my money back after they charged me and I have not used their product in MONTHS. Soon as they sold their company I stopped doing anything with it because of them siphoning my information. They need to be shut down and sued for how completely garbage they are.

Jagex is god awful at customer support seeing as how you can never even talk to an actual person. They hide behind automated responses for everything. "A team member of our player staff has carefully reviewed..." apparently means sending out the same automated email for everything, even requesting information that was already provided. The fact that Jagex has 0 human customer support shows you how much they value $$$ over the actual players

Trash company they banned me for suspicion and refused to provide evidence for their own "protection." Absolutely awful communication and I will never make a purchase from them again.