Really clear easy to follow website. Great value tools, which seem to good to be true, but they are real bargains. Ordered 2 saw horses, great price, great communication and speedy delivery. Faultless... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Purchased 2 garden tools from ITS. Items were competitively priced and arrived promptly. So nice to be able to order from and support a UK based company which isn't one of the big chains. Easy to use... Leggi di più
L'azienda ha risposto
I purchased a DeWalt cordless garden pruner from ITS & it's amazing. It's more than a replacement for secateurs, it's also a replacement for my tree loppers. It can handle 1 1/2 inch branches with e... Leggi di più
L'azienda ha risposto
Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERY... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di utensili
- Rivenditore di macchinari da costruzione
- Negozio di bricolage
- Negozio di hobbistica
- Negozio di utensili e matrici
- Negozio di forniture per la lavorazione del legno
Scritti dall'azienda
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Scritti dall'azienda
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Informazioni di contatto
D C One Edinburgh Way, CM20 2BN, Harlow, Regno Unito
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4,8
Eccellente
59K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent Next-Day Service
Excellent service from ITS. I ordered my items on Sunday and they were delivered on Monday morning. Fast, efficient service—highly recommended!
29 giugno 2026
Risposta di ITS
Hi Trevor,
Thanks so much for your feedback. We're really pleased to hear you received your order so quickly and that you were happy with the service.
If you need anything else, just let us know.
Lauren
Fantastic customer support
Fantastic customer support, very quick , if not instant at replying to email queries.
Great prices and next day delivery.
Would highly recommend purchasing from ITS.
30 luglio 2026
Risposta di ITS
Hi Charandeep,
Thank you so much for your fantastic feedback and 5-star rating!
We're really pleased to hear you were happy with our customer support, prices, and next day delivery.
If you need anything else, just let us know.
Lauren
Risposta di ITS
Hi Callum,
Thank you so much for your kind words and positive feedback about our staff and company.
We really appreciate you taking the time to share your experience with us.
If you need any help with your order or have any questions, just let us know.
Lauren
Risposta di ITS
Hi Ricky,
Thanks so much for your feedback – we're glad you were happy with the service and price.
If you need anything else, just let us know.
Lauren
Risposta di ITS
Hi Mahdi,
Thanks so much for your feedback and for letting us know you were happy with the delivery service.
If you need anything else, just let us know. 🙂
Sophie
If I could give this Company a 100 star…
If I could give this Company a 100 star review I would - I am honestly blown away with their Customer Service & prices - Ordered something for my Grandson yesterday - in my hands at 10:00am this morning - I just felt I had to ring ITS rather than email as I was literally blown away - Spoke to Fraser who was so pleasant - WELL DONE EVERYONE AT ITS - First Class Service thankyou
3 agosto 2026
Non scritta su invito
Risposta di ITS
Hi,
Thank you so much for your wonderful feedback and for taking the time to share your experience. We're delighted to hear you were so pleased with your order and our service, and I am so grateful for your kind words 😍️
If you ever need anything else, just let us know.
Risposta di ITS
Thank you for this excellent 5* review Clive! We are always here if you need us - Fraser
Risposta di ITS
Hi Paul,
Thanks so much for your feedback – it’s great to hear you’re happy with the deals and delivery speed.
If you need anything else, just let us know.
ITS has never let us down
ITS has never let us down! Turn up in the stated timelines great first class service 👌
Used ITS since first began you cannot go wrong.
30 luglio 2026
Risposta di ITS
Hi Beth,
Thank you so much for your fantastic feedback and for being such a loyal customer over the years.
We're really pleased to hear that you've always been happy with our service and that we continue to meet your expectations.
If you ever need anything or have any questions, just let us know.
Good prices delivery etc
30 luglio 2026
Risposta di ITS
Thank you for this excellent 5* review Anthony! We hope to see you again soon - Fraser 🤗️
Risposta di ITS
Hi Chris,
Thanks so much for your feedback. We're glad to hear you're happy with your order.
If you need anything else, just let us know.
Used this company before
Used this company before, really quick and efficient delivery, competitively price, deal with orders promptly and keep you informed what will arrive and when, can’t recommend highly enough, doubt you’ll have a problem but would be resolved quickly if you did 10/10
30 luglio 2026
Risposta di ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon. 🙂
Sophie
Just perfect!
30 luglio 2026
Risposta di ITS
Good morning Emil, wow, what a review! We appreciate you taking the time to do this, and I'm really glad you enjoyed shopping with us. We look forward to hearing from you again soon! 😎️ - Laura
Excellent service
Good products, competitive prices, ready help when required, quick and full responses to queries. Why would you shop elsewhere?
22 giugno 2026
Non scritta su invito
Risposta di ITS
Hi Nigel,
Thank you so much for your fantastic feedback about our service, products and prices.
We really appreciate you taking the time to leave us a review along with such an amazing 5* rating.
If you need anything else, just let us know.
Risposta di ITS
Thank you for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂
Sophie
Everything came as ordered and in super…
Everything came as ordered and in super quick time.
18 luglio 2026
Risposta di ITS
Good morning, thanks for taking the time to leave us a 5* review. I'm delighted to hear you had a great experience shopping with us and everything arrived quickly. We look forward to hearing from you again soon! 😎️ - Laura
Risposta di ITS
Hi Lee,
Thank you so much for your great feedback and 5-star rating!
We're really pleased to hear you were happy with your order, the delivery, and the price.
If you need anything else, just let us know.
Great customer interaction
Great customer interaction, delivery when expected, competitive pricing.
29 luglio 2026
Risposta di ITS
Hi Nigel,
Thank you so much for your feedback. We're really pleased to hear you were happy with your order and our service.
We really appreciate you taking the time to leave us a review along with such an amazing 5* rating.
If you need anything else, just let us know.
good customer service
23 febbraio 2026
Risposta di ITS
Thank you for the 5⭐️ review,
Pleased you were happy with the service received. We look forward to seeing you shopping with us again soon 🙂
Sophie
Utter uselessness
Incompetence from order to eventual delivery, if I didn’t chase I doubt the order would even be here now.
Even a pre 10:30 seems means after 11:30 now and blaming someone new, someone doesn’t usually do Sundays, a glitch in the system doesn’t really cut it.
Oh and an offer of free gift next time when maybe to make someone ever want to use you again put it in the order that’s not been sent when it should or offer something else.
And after your response the delivery wasn’t messed up the once, initially it should of been delivered Sunday and wasn’t, then got told it would be Monday but again wasn’t, and then it turned up on Tuesday faster the delivery time slot and I got offered a refund on delivery after the first mess up nit the third time.
Poor is all I can say.
27 luglio 2026
Risposta di ITS
Hi Chris
Thank you for your further feedback.
We're sorry that our previous response did not fully reflect the sequence of events, and we appreciate you taking the time to clarify what happened.
We completely understand your frustration. Your order should have been delivered on the Sunday, and we recognise that it then experienced further delays before finally arriving on the Tuesday, after the upgraded pre-10:30 delivery time had also been missed.
While the initial issue was due to an internal error and the later delay was caused by the courier, we appreciate that, from your perspective, the end result was simply that your order did not arrive when it should have. We understand the inconvenience this caused.
As part of our efforts to put things right, we refunded your delivery charge and also offered complimentary delivery and free gifts on a future order. We appreciate that this didn't make up for the disruption you experienced, but it was intended as an acknowledgement of the poor service you received.
We're genuinely sorry that we let you down on this occasion. Your feedback has been shared internally and will help us improve both our communication and our processes going forward.
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