A cordless Milwaukee lawn mower kit was ordered and delivered the next day, great service. Unfortunately the mower was damaged, one front wheel being bent outwards, and the carton underneath showed... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Delivered quickly, and all items were packaged securely. I compared prices across the three Makita power tools I needed and found this company to be the most competitive. Excellent service from start... Leggi di più
L'azienda ha risposto
I spoke to Emily by telephone to order one of the Ryobi kits that was on offer by ITS at an attractive price. Emily was extremely pleasant and helpful during our conversation and arranged for the ord... Leggi di più
L'azienda ha risposto
I placed an order with many items, several that I knew were out of stock and awaiting delivery. I received the in-stock items the next day and was kept informed of delivery of the outstanding items. L... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di utensili
- Rivenditore di macchinari da costruzione
- Negozio di bricolage
- Negozio di hobbistica
- Negozio di utensili e matrici
- Negozio di forniture per la lavorazione del legno
Scritti dall'azienda
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Scritti dall'azienda
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Informazioni di contatto
D C One Edinburgh Way, CM20 2BN, Harlow, Regno Unito
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4,8
Eccellente
59K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I bought a Ryobi tool with free battery…
I bought a Ryobi tool with free battery and free charger. The price was excellent. The tool arrived with no battery or charger. ITS claims they were inundated with orders which is absolutely fine however the promotion ran for a couple of weeks so they must have known they were out of free batteries and free chargers by a certain date. They could easily have made a note on the website that the battery / charger would follow when supplies come in. Now call me sceptical but my order says absolutely nothing about a free battery / charger, I can just see where all this is going to end up!!!
I'll update this post with a final outcome
24 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Milwaukee m18 fuel impact wrench kit
I ordered a milwaukee impact wrench kit from ITS as my other one was showing it's age and the battery wouldn't hold charge so thought i would treat myself i placed the order on Friday 21st August and it was delivered on Sunday 23rd August which was super quick delivery so we'll happy with that and would be happy to purchase from its again if I need anything else in the future
22 agosto 2026
Risposta di ITS
Hi Mr Bushell,
Thank you for taking the time to share your feedback.
We're pleased to hear that your Milwaukee impact wrench kit arrived quickly and that you're happy with your purchase.
We look forward to helping you again in the future.
Lauren
Had a fault with a new tool bag and…
Had a fault with a new tool bag and reported it. Jaden from ITS was straight on the case within seconds of reporting it and sent me instructions about the returns procedure and apologised.
So far, I could not have been happier with the response from ITS and Jaden.
Very happy with ITS so far!
Thank you!
24 agosto 2026
Risposta di ITS
Hi Andrew,
Thank you for taking the time to leave such lovely feedback.
I’m pleased Jaden was able to respond quickly and provide the returns information you needed.
We really appreciate your support and are glad you’ve been happy with ITS so far.
Lauren
Risposta di ITS
Hi Tom,
Thank you for your kind feedback.
We’re pleased to hear you were happy with the fast delivery.
Great price products and availability
Great price products and availability
Fast free delivery 👍
24 agosto 2026
Risposta di ITS
Hi Paul,
Thank you for your 5⭐️ review.
I’m glad to hear you were pleased with our prices, product availability and fast free delivery.
Please let us know if there is anything else we can help with.
Love ITS but knowledge wasn’t as expected
I am a regular visitor to the Harlow ITS and I always speak very highly of their knowledge and service. My last visit was to replace my much loved drill, I feel there is a drop in product knowledge when I ask the differences between a couple of versions. I did eventually find someone he who helped and proved to know his stuff.
My only advice to ITS is that if you are going use cover for weekends or new staff make sure they are trained to be able to find an answer if they don’t know it.
23 agosto 2026
TOP NOTCH COMPANY
Delivery is great, products as described, the wide range of products they have and i had a return and the communication was flawless. very happy with ITS
23 agosto 2026
Risposta di ITS
Hi,
Thank you for your five-star review.
It’s great to hear that you were pleased with the delivery, product range and the communication during your return.
We’re very happy to know you had such a positive experience with ITS.
The best price in the UK beating all…
The best price in the UK beating all the usual providers
Fast delivery
24 agosto 2026
Risposta di ITS
Hi Jon,
Thanks so much for your feedback.
We're pleased to hear you found the best price and received your order quickly.
We really appreciate you taking the time to share your experience.
Risposta di ITS
Thank you so much for the 5-star review! ⭐
We’re really pleased to hear everything was spot on and that you’re happy with the quality of your tool.
Thanks again for choosing ITS, we really appreciate it 😊
Lauren
Quick delivery easy to navigate…
Quick delivery easy to navigate website, highly recommended
23 agosto 2026
Risposta di ITS
Hi Adam,
Thank you for your great feedback.
We're pleased to hear you found the website easy to navigate and your delivery was quick.
We really appreciate your recommendation.
Risposta di ITS
Hi Tustin,
Thanks for your fantastic feedback.
We're delighted to hear that your order arrived so quickly and that you would recommend ITS.
Everything great
23 agosto 2026
Risposta di ITS
Hi William,
Thank you for your 5 ⭐️ review.
We’re pleased to hear you were happy with everything and look forward to seeing you shop with us again soon.
Risposta di ITS
Hi Paul, thank you for your kind feedback.
I'm pleased everything arrived on time 🙂
Excellent transaction all round
Excellent transaction all round. Would definitely recommend and definitely use again.
23 agosto 2026
Risposta di ITS
Hi John,
Thank you for your lovely feedback. We're pleased to hear you had an excellent experience and would recommend ITS.
We look forward to serving you again.
I love this shop first time i go to its…
I love this shop first time i go to its and start love servis perfect workers lovely I recommended for all
23 agosto 2026
Risposta di ITS
Hi,
Thank you for your lovely feedback about your first experience with ITS.
It’s great to hear that you were pleased with our service and found our team helpful. We really appreciate your recommendation.
Your sales staff were brilliant
Your sales staff were brilliant, i was in your Luton branch for over an hour and Mohammed showed great patience and answered all of my queries, great experience.
23 agosto 2026
Risposta di ITS
Hi Paul,
Thank you for taking the time to share your feedback.
It’s great to hear that Mohammed was patient, helpful and able to answer all your questions during your visit to our Luton branch.
We’re pleased you had such a positive experience.
Risposta di ITS
Hi,
Thank you for your 5-star review and kind comments.
We’re delighted to hear that you received amazing service.
We look forward to hearing from you again soon.
Delivery absolutely rubbish via DPD
23 agosto 2026
Risposta di ITS
Good Morning,
Thank you for taking the time to provide us with this 1* review and feedback.
We are really sorry to read of the above and I have just tried to call over and apologise personally but I was unable to reach you.
Please give us a call on 020 8532 5000 when you can and we will try our best to help in any way we can.
Thank you in advance,
Absolutely fantastic service
Absolutely fantastic service, ordered sunday afternoon and was at the door on the monday by lunch, cannot fault
23 agosto 2026
Risposta di ITS
Hi,
Thank you for your fantastic feedback.
We’re delighted to hear that your order arrived so quickly and that you were pleased with the service.
Lauren
First class service and unbelievable…
First class service and unbelievable offers will be looking to buy more in the future
22 agosto 2026
Risposta di ITS
Hi Geoffrey,
Thank you for your fantastic feedback.
We're delighted to hear you were pleased with our service and offers, and we look forward to helping you again in the future.
Lauren
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