I had a problem with the ITS website but when I sought help I was dealing with a real person immediately. Problem was quickly resolved and my Ryobi tools were delivered the next working day in good co... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Looked at products on-line but always wanted to go to a store which is on the other side of London, bit of a drive away. An new store opened up in Luton just of the M1, l had to drop my daughter off a... Leggi di più
L'azienda ha risposto
Experience thus far has been great, they responded quickly to initial query re stock item that was out of stock, then emailed me later with an update and confirmation it was back in stock. Items arriv... Leggi di più
L'azienda ha risposto
Got what I paid for in the timescale promised - and they had the stuff in-stock despite it being a bit unusual. Pity they had to use such seriously oversized box for posting but at least it's totally... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di utensili
- Rivenditore di macchinari da costruzione
- Negozio di bricolage
- Negozio di hobbistica
- Negozio di utensili e matrici
- Negozio di forniture per la lavorazione del legno
Scritti dall'azienda
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Scritti dall'azienda
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Informazioni di contatto
D C One Edinburgh Way, CM20 2BN, Harlow, Regno Unito
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4,8
Eccellente
59K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
great service very quick
excellent prices and very very quickly delivered fantastic customer service
11 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
excellent service
7 agosto 2026
Risposta di ITS
Hi,
Thank you so much for your great feedback and for taking the time to let us know you had a positive experience with your order.
We really appreciate it and look forward to hearing from you again soon.
Lauren
Quick delivery
Quick delivery, shorts seem good quality, sizing was a bit vague so asked a question finally got a reply about a week later 🤔
7 agosto 2026
Risposta di ITS
Hi Micheal,
Thanks for your feedback. I'm glad your order arrived quickly and that you're happy with the quality of the shorts.
Sorry to hear the sizing information wasn't as clear as you'd hoped and that it took a while to get a reply to your question.
If the shorts aren't the right fit, you can return them for a refund as long. Once you've returned them, you're welcome to place a new order for the correct size at your convenience.
Lauren
The assistant was so much better than…
The assistant was so much better than my last experience, he wanted to help me, he was also knowledgeable with my questions.
5 agosto 2026
Risposta di ITS
Hi Ian,
Thanks so much for your feedback. I'm glad to hear you had a positive experience with our assistant and that your questions were answered knowledgeably.
If there's anything else you need or any further questions about your order, just let me know.
Lauren
Looked at products on-line but always…
Looked at products on-line but always wanted to go to a store which is on the other side of London, bit of a drive away. An new store opened up in Luton just of the M1, l had to drop my daughter off at the airport so l thought I’d have look in the new store on the way home, WOW what a great store I’m glad l did, seeing everything on hand. I will be going back and the drive will be worth it, open a store in west London I’m sure it would do well I’ve told loads of my friends about IT’S.
1 agosto 2026
Risposta di ITS
Hi John,
Thanks so much for your feedback and for taking the time to visit our new Luton store. We're really pleased to hear you enjoyed your experience and appreciate you spreading the word to your friends.
We’re always looking at ways to make shopping with us even easier, so your suggestion about a West London store is very welcome. For now, you can also find us in Chelmsford, Dagenham, Harlow, and Walthamstow, as well as Luton.
We look forward to seeing you again soon!
Lauren
Very good product and at a great price…
Very good product and at a great price excellent delivery service would highly recommend them
7 agosto 2026
Risposta di ITS
Hi George,
Thank you so much for your fantastic feedback and recommendation. We're delighted to hear you were pleased with your product, the price, and our delivery service.
If you need anything else in the future, just let us know.
Lauren
Risposta di ITS
Thank you for the great review!
We’re really pleased your plunge saw arrived on time and that you were happy with the price. We really appreciate your feedback.
Lauren
Makes you wonder what hours these guys…
Makes you wonder what hours these guys must work - ordered friday evening, delivered saturday! Economy delivery too. Superb.
7 agosto 2026
Risposta di ITS
Thank you for the fantastic review!
We’re really pleased we could get your order out so quickly, especially on an economy delivery service. Friday evening to Saturday is a pretty good turnaround 😄
Thanks again for the kind words and for choosing ITS.
Lauren
Cheaper than Amazon, fast delivery.
Cheaper than Amazon, exceptionally fast delivery, even when using the free delivery option.
Only downside was the need to pick the parts seperatly, as there wasn't an option to buy the bundle with a case in that configuration.
7 agosto 2026
Risposta di ITS
Hi,
Thanks so much for your feedback and for choosing us for your order.
I'm glad to hear your delivery was quick and that you found our prices competitive.
I appreciate your comment about the bundle options—I'll pass your suggestion on to our team for future consideration.
If you have any other feedback or need help with anything else, just let me know.
Lauren
Trusted brands delivered the next day.
Trusted brands delivered the next day.
good value for money
what's not to like
2 agosto 2026
Risposta di ITS
Hi Matt,
Thanks so much for your fantastic review. We're really pleased to hear your order arrived quickly and that you were happy with the value and service.
If you need anything else, just let us know.
Lauren
Easy to order ...order arrived on time…
Easy to order ...order arrived on time great prices .....will use again
7 agosto 2026
Risposta di ITS
Thank you for the lovely review!
We’re really pleased you found ordering easy, your delivery arrived on time and you were happy with the prices. We really appreciate the feedback and look forward to helping you again!
Lauren
Great Service
We had a misunderstanding with one of the ITS shops regarding the use of a gift voucher.
I contacted Customer Services & Sophie replied quickly & efficiently. No nonsense - she just apologised for the confusion & fixed the issue!
Thanks to Sophie we will be using ITS in the future.
11 agosto 2026
Non scritta su invito
Risposta di ITS
Hi Emma,
Thank you so much for your lovely feedback. We're really pleased to hear Sophie was able to help and that you're happy with the service you received.
We look forward to welcoming you back to ITS in the future.
Lauren
Delivery was quick and service was…
Delivery was quick and service was excellent, the items ordered were exactly what was needed and as described. Response from customer service was excellent when an invoice was requested.
3 luglio 2026
Non scritta su invito
Risposta di ITS
Hi Michele,
Thank you so much for your feedback! We're delighted to hear you were happy with the delivery, the items, and the service you received. If you need anything else in the future, just let us know.
Lauren
Got what I paid for in the timescale…
Got what I paid for in the timescale promised - and they had the stuff in-stock despite it being a bit unusual.
Pity they had to use such seriously oversized box for posting but at least it's totally recyclable.
7 luglio 2026
Risposta di ITS
Hi Ian,
Thank you for the 5 star review, we are so happy you enjoyed shopping with us.
If you need anything else please let us know.
Risposta di ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear you enjoyed your tools and had a great delivery 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Risposta di ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear to hear you had a good all round experience with us and that we were able to help you 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
easy to order super quick delivery
7 agosto 2026
Risposta di ITS
Thank you Mark for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂
Sophie
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