Customer service doesn't exist. Accounts department ignore customers. Our company's account has been debited for the invoice we've already paid. Accounts ignore refund request. They did not answer the... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Outstanding service from ITD Global. Special mention to Klieo, who has genuinely gone above and beyond for us consistently. No matter the issue, whether by phone or email, she is always chasi... Leggi di più
Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee... Leggi di più
L'azienda ha risposto
Would highly recommend ITD, great service, very supportive, they understand our needs and walked us through a process and change. Portal is very user friendly which we also use zig zag. Denise ou... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ITD Global is a technology-driven logistics and eCommerce delivery partner, helping online retailers, brands, and enterprises move parcels and freight seamlessly across the UK and worldwide. Through our integrated eCommerce delivery platform, customers can access multiple couriers, automate shipping, manage collections, track parcels in real time, and improve delivery performance, all from one system. Our solutions are designed to scale with growing eCommerce businesses, improving efficiency, customer experience, and visibility at every stage of the journey. Alongside parcel delivery, ITD Global also provides reliable international air freight and logistics services, offering both express and economy options to support global supply chains.
Informazioni di contatto
Unit A, Birch Industrial Park, OL10 2SX, Heywood, Regno Unito
- 0333 320 9993
- www.itdglobal.com
3,6
Nella media
90 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Atrocious customer support
Atrocious customer support; emails being ignored constantly, returning packages taking months to be returned back despite proximity to depot and regularly dropping off packages at premises.
9 luglio 2020
Non scritta su invito
Risposta di ITD Global
Hello
I am sorry to hear about your feedback. Can I ask whether you are a direct customer of ITD Global.
Thank you.
Totally rubbish been trying to sort out…
Totally rubbish been trying to sort out a parcel they say have been delivered and has not. Several phone calls and emails later they just keep saying go back to the seller but it has been dispatched. They have now blanked my last email!! Never ever use this company
18 giugno 2020
Non scritta su invito
Risposta di ITD Global
Hello
I am sorry to hear about your feedback. Can I ask whether you are a direct customer of ITD Global?
Thank you.
Hermes...every time I see this name on…
Hermes...every time I see this name on a delivery email I know there will be a problem.
Tracking info saying delivery attempted but I wasn't in or driver could not gain access to property despite me waiting in all day for my needed delivery...again thanks Hermes for wasting my valuable time.
You pay peanuts you get monkeys.
17 giugno 2020
Non scritta su invito
Risposta di ITD Global
Hello,
Can I ask whether you are a direct customer of ITD Global?
Thank you.
No problems, easy delivery
IDT delivered a desk on behalf of a 3rd party supplier.
I received a phone call initially advising of delivery date. This was followed up by text.
Further texts on the day advising time for arrival.
No problems from my experience.
9 giugno 2020
Non scritta su invito
Delivered on behalf of Hermes
Delivered on behalf of Hermes, my old address, parcel refused at the door, e.mail stated delivered with just a photo of the door.
Just called customer service who hung up!!
4 maggio 2020
Non scritta su invito
Know Your Rights & Cancel: Don’t Put Up With Poor Performance
Cannot quite fathom which organisation is culpable, certainly IDT / Interdelta / Hermes are evenly guilty by association.
Poor communication, that is to say it’s inaccurate and way-overdue updates on the rescheduled deliveries similarly so.
To sum up: two separate items on two separate occasions were not delivered in the identified 2 hour time slots, nor in the revised 24 hour windows. No attempts were made at all.
Want to find out what is happening - then you can telephone a premium rate customer service number.
Underperforming, underwhelming, just generally poor.
As for the poor vendors (the senders/users) I cancelled in both instances and left it to them to chase recompense. There is yet hope for the High Street yet if these companies continue to perform as they have for me.
24 settembre 2019
No show, no contact
Didn't turn up on the promised day despite 4 emails telling me they would, and threatening £30 redelivery charge if I was out. Couldn't be bothered to let me know, though - either before or after. Rubbish service.
11 maggio 2018
Non scritta su invito
Excellent service
Excellent service. Parcels collected and delivered on time.
When I have a query Customer Service chase it up with the carrier for me.
15 luglio 2017
Non scritta su invito
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