Customer service doesn't exist. Accounts department ignore customers. Our company's account has been debited for the invoice we've already paid. Accounts ignore refund request. They did not answer the... Leggi di più
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Scopri cosa dicono le persone
Outstanding service from ITD Global. Special mention to Klieo, who has genuinely gone above and beyond for us consistently. No matter the issue, whether by phone or email, she is always chasi... Leggi di più
Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee... Leggi di più
L'azienda ha risposto
Would highly recommend ITD, great service, very supportive, they understand our needs and walked us through a process and change. Portal is very user friendly which we also use zig zag. Denise ou... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ITD Global is a technology-driven logistics and eCommerce delivery partner, helping online retailers, brands, and enterprises move parcels and freight seamlessly across the UK and worldwide. Through our integrated eCommerce delivery platform, customers can access multiple couriers, automate shipping, manage collections, track parcels in real time, and improve delivery performance, all from one system. Our solutions are designed to scale with growing eCommerce businesses, improving efficiency, customer experience, and visibility at every stage of the journey. Alongside parcel delivery, ITD Global also provides reliable international air freight and logistics services, offering both express and economy options to support global supply chains.
Informazioni di contatto
Unit A, Birch Industrial Park, OL10 2SX, Heywood, Regno Unito
- 0333 320 9993
- www.itdglobal.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Amazing!
Amazing!! Denise and Martin are super great, always on hand and go above and beyond when we need assistance and always with the best attitude ever! They have really helped us to grow and expand with amazing rates and a fully simple to use integrated system.
We love working with them and look forward to many more years together.
Great experience with the team over the…
Great experience with the team over the years, especially with Martin - He's always helpful and direct with his service, hopefully we have many more years of working together!
Very good courier company
We have been using ITD a number of years now and have found them to be a good courier, Our account manager Martin Davies is excellent always available when I need him and helps resolve any issues we have.
Exellent company to work with
Exellent company to work with, has helped our business to expand with better courier rates and a fully integrated system which integrates with our order management system.
Great service
Great service, always helpful and quick to respond. Shoutout to Thea (account manager) for providing instant and thorough answers to questions, helping with any courier issues (not that we have many) Also to Diane, always quick, attentive and knowledgeable. Thank you

Risposta di ITD Global
excellent Service
excellent Service, working with ITD has meant cost cutting for our business and easier software to deal with.
Interdelta N Hermes partner terrible service
bought somethin on e bay then was dissapointed to see the buyer used hermes, the used the Interdelta N partners the parcel is listed as delivered, but it looks like to courier just kept it or couldnt be bothered to deliver it. The sent a blurry photo of a parcel with no address visable and it was on a flight of steps. The delivery address does not have any steps, I cant believe people still use Hermes.

Risposta di ITD Global
Using Hermes for delivery and they're…
Using Hermes for delivery and they're just Awful. They've been corrected the 1st line of my address no fewer than 3 times and according to the customer service bot on the Hermes website they still have a reference number as the 1st line of my address. As a result they have been unable to deliver twice now.

Risposta di ITD Global
Impossible to work out
Had text to confirm parcel had been delivered, notes confirm signature is required. I’ve not received anything, no signature requested from me. Don’t even know what the delivery is?????

Risposta di ITD Global
This is the second parcel that says is…
This is the second parcel that says is from ITD global on my Hermes tracking and will probably be the same as the last one not delivered, the first one still says we are expecting parcel and that was 7 days again

Risposta di ITD Global
Ref - Reply from ITD GlobalAppalling service.
"If you can let me know your tracking number we can pass on your comments to our customer and the carrier. Regards, Laura"
Laura - fine but how to respond to you? email address?

Risposta di ITD Global
Lying about attempted deliveries
Interdelta Ltd is local delivery partner for MyHermes, so I understand. Lying about attempted deliveries, all my family was at home at the time they claimed to attempt delivery, no card left either.
Company does not take cases even to…
Items being lost and they simply state is Damaged beyond repair even Hermes tracking does not show anything like this.. Company does not take cases even to Hermes. They start investigating before even taking it to Hermes and refuse the cases with9out any reasons.
A lot of parcels being misplaced from ITD collection to Hermes Collection and no one takes responsibility for that. The claims I filed in December still have not been decided whereas I directly placed claims with Hermes and they issues claim codes within 2 weeks.
I believe ITD eat your claims up as well. Also they overcharge you for being overweight for item that is 300 garam and stating it as 3000 garam and when apply for credit you have to wait for days and they will not credit again.

Risposta di ITD Global
This company is confusing me with their…
This company is confusing me with their messages, I'm happy with the courier's I use. Please go away, its confusing with scams that are going
on
I was very impressed with rates they…
I was very impressed with rates they can offer and services ! You can pick and choose what courier you’d like to use for different services and it is also great not having to communicate direct with carriers - you can just sit back and let ITD take care of it for you!
Awful
Booked an express delivery for some items from a company I've used in the past based in Warrington (less than 1hr away from me) was dispatched and 36hr later no parcel. The company I ordered from are struggling to get to the bottom of this as ITD gave them a tracking number for a Spanish delivery company that doesn't even work and are being fobbed off and told to just wait for delivery when the package is in limbo. DO NOT TOUCH THEM WITH A BARGEPOLE if you value your customers

Risposta di ITD Global
Run by morons
This company must be run by absolute morons ! I have been waiting on a parcel to be delivered by them to my company which is open from 0800-1600 mon- fri
They have these details yet continue to attempt del at 1900 then after 3 attempts they return the item to sender
And then it starts all over. Absolute waste of time -money Monkeys could do far better

Risposta di ITD Global
Poor customer service from the driver.
Really poor customer services from the delivery driver. I requested that they knock on the door, and not just leave the parcel outside. Several times I've been home and theyve not even knocked, looked back on my cctv and it confirms this. Parcels left outside for hours and sometimes days because theyve not had the decency to knock. I asked the driver today if she could just knock if leaving a parcel and she said she doesnt have to and got rather abrupt with me.
Very poor.
Run like fire
Run like fire
It's unbelievably disgusting how human beings can be how they are!!!
just shocking
Only hassle and lies!!!
Worst delivery service ever
Tracking states tried delivery and return to sender. I was at home all the time and no delivery driver turned up or never left a card. Worst service and now I have to chase ITD and the seller to find out what is happening

Risposta di ITD Global
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