ITD Global Recensioni 

90
TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Customer service doesn't exist. Accounts department ignore customers. Our company's account has been debited for the invoice we've already paid. Accounts ignore refund request. They did not answer the... Leggi di più

Valutata 5 stelle su 5

Outstanding service from ITD Global. Special mention to Klieo, who has genuinely gone above and beyond for us consistently. No matter the issue, whether by phone or email, she is always chasi... Leggi di più

Valutata 5 stelle su 5

Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Would highly recommend ITD, great service, very supportive, they understand our needs and walked us through a process and change. Portal is very user friendly which we also use zig zag. Denise ou... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di corriere

Scritti dall'azienda

ITD Global is a technology-driven logistics and eCommerce delivery partner, helping online retailers, brands, and enterprises move parcels and freight seamlessly across the UK and worldwide. Through our integrated eCommerce delivery platform, customers can access multiple couriers, automate shipping, manage collections, track parcels in real time, and improve delivery performance, all from one system. Our solutions are designed to scale with growing eCommerce businesses, improving efficiency, customer experience, and visibility at every stage of the journey. Alongside parcel delivery, ITD Global also provides reliable international air freight and logistics services, offering both express and economy options to support global supply chains.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

90 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(90)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing!

Amazing!! Denise and Martin are super great, always on hand and go above and beyond when we need assistance and always with the best attitude ever! They have really helped us to grow and expand with amazing rates and a fully simple to use integrated system.
We love working with them and look forward to many more years together.

21 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Very good courier company

We have been using ITD a number of years now and have found them to be a good courier, Our account manager Martin Davies is excellent always available when I need him and helps resolve any issues we have.

18 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service, always helpful and quick to respond. Shoutout to Thea (account manager) for providing instant and thorough answers to questions, helping with any courier issues (not that we have many) Also to Diane, always quick, attentive and knowledgeable. Thank you

4 febbraio 2022
Non scritta su invito
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Risposta di ITD Global

Hi Kieran, thank you for taking the time to leave a review, its always good to hear when customers have a good experience. Regards, Laura

Valutata 1 stelle su 5

Interdelta N Hermes partner terrible service

bought somethin on e bay then was dissapointed to see the buyer used hermes, the used the Interdelta N partners the parcel is listed as delivered, but it looks like to courier just kept it or couldnt be bothered to deliver it. The sent a blurry photo of a parcel with no address visable and it was on a flight of steps. The delivery address does not have any steps, I cant believe people still use Hermes.

12 gennaio 2022
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Risposta di ITD Global

Dear Tony, I am sorry you are having issues receiving your parcel via hermes. Please be aware that we are a logistics agent and although we arrange the delivery your parcel has been sent via Hermes. We can follow this up with the carrier on your behalf please can you complete our online form – https://support.itdglobal.com/hc/en-gb/requests/new - and under ‘Your Query?’ please select UK: Tracking/ Delivery. Best regards, ITD Customer service

Valutata 1 stelle su 5

Using Hermes for delivery and they're…

Using Hermes for delivery and they're just Awful. They've been corrected the 1st line of my address no fewer than 3 times and according to the customer service bot on the Hermes website they still have a reference number as the 1st line of my address. As a result they have been unable to deliver twice now.

13 dicembre 2021
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Risposta di ITD Global

Dear Andrew. I am sorry you are having issues receiving your parcel via Hermes. Please be aware that we are a logistics agent and although we arrange the delivery your parcel has been sent via Hermes. In order for us to follow this up with the carrier on your behalf please can you complete our online form – https://support.itdglobal.com/hc/en-gb/requests/new - and under ‘Your Query?’ please select UK: Tracking/ Delivery. Best regards, ITD Customer service

Valutata 1 stelle su 5

Impossible to work out

Had text to confirm parcel had been delivered, notes confirm signature is required. I’ve not received anything, no signature requested from me. Don’t even know what the delivery is?????

7 dicembre 2021
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Risposta di ITD Global

Hi Anne, please can you provide the tracking number and we can advise who has sent the parcel, Thank you, Laura

Valutata 1 stelle su 5

This is the second parcel that says is…

This is the second parcel that says is from ITD global on my Hermes tracking and will probably be the same as the last one not delivered, the first one still says we are expecting parcel and that was 7 days again

7 dicembre 2021
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Risposta di ITD Global

Dear Keels, I am sorry you are having issues receiving your parcels via Hermes. Please note that we are a logistics agent and although we arrange the delivery your parcel has been sent via Hermes you will need to contact the company you purchased the goods from directly to chase this up. Regards, Laura

Valutata 1 stelle su 5

Ref - Reply from ITD GlobalAppalling service.

"If you can let me know your tracking number we can pass on your comments to our customer and the carrier. Regards, Laura"

Laura - fine but how to respond to you? email address?

28 novembre 2021
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Risposta di ITD Global

Hi MB, I am sorry you had issues receiving your parcel via Hermes. Please note that we are a logistics agent and although we arrange the delivery your parcel has been sent via Hermes. If you can let me know your tracking number we can pass on your comments to our customer and the carrier. Regards, Laura

Valutata 2 stelle su 5

Lying about attempted deliveries

Interdelta Ltd is local delivery partner for MyHermes, so I understand. Lying about attempted deliveries, all my family was at home at the time they claimed to attempt delivery, no card left either.

13 giugno 2021
Non scritta su invito
Valutata 1 stelle su 5

Company does not take cases even to…

Items being lost and they simply state is Damaged beyond repair even Hermes tracking does not show anything like this.. Company does not take cases even to Hermes. They start investigating before even taking it to Hermes and refuse the cases with9out any reasons.

A lot of parcels being misplaced from ITD collection to Hermes Collection and no one takes responsibility for that. The claims I filed in December still have not been decided whereas I directly placed claims with Hermes and they issues claim codes within 2 weeks.

I believe ITD eat your claims up as well. Also they overcharge you for being overweight for item that is 300 garam and stating it as 3000 garam and when apply for credit you have to wait for days and they will not credit again.

29 aprile 2021
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Risposta di ITD Global

Hello,

Please can you email hp@itdglobal.com - let me know your account name and queries and I will ensure this gets dealt with internally with the urgency it requires.

Best Wishes,
Hannah

Valutata 5 stelle su 5

I was very impressed with rates they…

I was very impressed with rates they can offer and services ! You can pick and choose what courier you’d like to use for different services and it is also great not having to communicate direct with carriers - you can just sit back and let ITD take care of it for you!

3 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

Awful

Booked an express delivery for some items from a company I've used in the past based in Warrington (less than 1hr away from me) was dispatched and 36hr later no parcel. The company I ordered from are struggling to get to the bottom of this as ITD gave them a tracking number for a Spanish delivery company that doesn't even work and are being fobbed off and told to just wait for delivery when the package is in limbo. DO NOT TOUCH THEM WITH A BARGEPOLE if you value your customers

18 febbraio 2021
Non scritta su invito
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Risposta di ITD Global

Hi Leanne,

I'm sorry to hear of your experience, the transit time is the responsibility of our clients chosen carrier. However, I would like to understand more about your experience regarding the Spanish tracking number you were given.

Please can you email me directly on HP@itdglobal.com so that we can discuss this further? We wouldn't want our client to lose a valued customer over a negative delivery experience, and I hope that you will give us the opportunity to put it right.

Best Wishes,
Hannah

Valutata 1 stelle su 5

Run by morons

This company must be run by absolute morons ! I have been waiting on a parcel to be delivered by them to my company which is open from 0800-1600 mon- fri
They have these details yet continue to attempt del at 1900 then after 3 attempts they return the item to sender
And then it starts all over. Absolute waste of time -money Monkeys could do far better

9 febbraio 2021
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Risposta di ITD Global

Hi Lee,

During the pandemic, carriers have extended their delivery times to accommodate the huge uplift in volume moving over from retail to online.

Whilst delivery windows are extended, businesses should be prioritised for deliveries before 5pm, and residential deliveries upto 9pm in some cases.

Can I ask which company you bought the goods from? And which carrier was used?

Best Wishes,
Hannah

Valutata 1 stelle su 5

Poor customer service from the driver.

Really poor customer services from the delivery driver. I requested that they knock on the door, and not just leave the parcel outside. Several times I've been home and theyve not even knocked, looked back on my cctv and it confirms this. Parcels left outside for hours and sometimes days because theyve not had the decency to knock. I asked the driver today if she could just knock if leaving a parcel and she said she doesnt have to and got rather abrupt with me.
Very poor.

4 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Run like fire

Run like fire
It's unbelievably disgusting how human beings can be how they are!!!
just shocking
Only hassle and lies!!!

7 ottobre 2020
Non scritta su invito
Valutata 1 stelle su 5

Worst delivery service ever

Tracking states tried delivery and return to sender. I was at home all the time and no delivery driver turned up or never left a card. Worst service and now I have to chase ITD and the seller to find out what is happening

11 luglio 2020
Non scritta su invito
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Risposta di ITD Global

Hello

I am sorry to hear about your experience.

Can I ask whether you are a direct customer of ITD Global?

Thank you.

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