The Insurance Factory (Motor) Recensioni 

I’d give these 0 stars if I had the choice! Absolutely disgusting and useless company, that represent Petsure insurance. Petsure who have now changed their name, probably because of the terrible service and reviews they’re now receiving! No surprise, they thought it was funny my claim hadn’t been actioned! Yet I received around 8 emails or more, stating my bets wasn’t replying? I contacted my vets who said they hadn’t received any contact from Petsure or this ridiculous insurance company.
They just sent me an email saying they did nothing wrong. Let’s see what the ombudsman have to now say.
Do not insure or trust Petsure or this insurance company, you will thank me later.

ollie was very helpful and most polite thanks again from eric whitnall

Very friendly, very professional and very efficient - Ian was a star - absolutely recommend

Very straightforward process.

The young lady was so helpful over the phone left me feeling good about what I rang for

Had a good conversation with Jessica and everything was made straight forward.
Very professional.

Friendly and helpful

Good competitive quote from Molly with no bullshit.

Decent price for car insurance, Ian was very patient, helpful and considerate and spent time to make sure this was the best deal for me.

Ian who dealt with my call was brilliant! Worked really hard to get me a quote

Really disappointing all round. My premium went from £50 a month to £150 and the only claim I made was for a minor condition (less than £300) which was short term and extremely unlikely to recur.

Helpful, friendly and explained everything clearly.
Ian was pleasant and engaging

Their pet insurance is disgusting, there are so many exclusions and excesses that if you do make a claim you get only a small portion of what you are due.
Their out of hours cap of £100 doesn't even get you in the door never mind cover the out of hours vets cost
Also the admin charge the vet charges for answering their questions on the claim is excluded, pumped both ways excellent

Having paid this insurance for 16 years and recently had to claim for my cat my premiums have more than doubled, and they are taking weeks to process claims, my current claim has been with them 5 weeks, was delayed for a further three because they changed my policy number without informing me so my vet was attempting to claim, and being rejected but not being told why, now eventually I put the claim in myself and more than 4 weeks later not a single update, multiple phone calls and a complaint later I’ve been told it’ll be sorted as priority now, but I’ll believe it when I see it. If not I’ll be contacting the financial ombudsman.

Everything went to plan.

Appalling service. Taking far too long to deal with a claim. They just answer my chasing emails with basically, " we're busy". It has taken months. I would advise anyone to steer clear of this company.

I have had Asda pet insurance which is fine via Insurance Factory since 2023, I have made 1 claim in Sept 24 and after 3 months my claim has still not been resolved. I have spent numerous hours on telephone calls getting absolutely nowhere and sent over 18 emails to try and get a response. They DO NOT like to pay out on insurance claims and will do anything to delay the process. There have requested information from mom y vets on 3 separate occasions when they have been sent the invoice. If you are looking to insure your pet don’t go with them, I post nearly £50 a month for absolutely no service. I would suggest paying that premium (which I think is quite high abed not a cheap insurance policy) you’re better off going with a reputable company like animal friends or pet plan for a similar amount. Very poor customer service AVOID unless you’re happy to spend gals ac year trying to claim the money back.

If I could put minus I would.
I have had Asda Pet insurance for many years usually for 2 dogs. However the service at the moment is abysmal!
My current claim has almost 10 week delay. Communication is dire!
As a pensioner with limited resources this is now starting to impact on the care of my dog!
I will be cancelling the policy for my younger pet, which I have had for 2 and half years, thankfully not needed to claim. I cannot take a risk by remaining with Asda who operate through the Insurance Factory!A

The background noise made the renewal very difficult.

Do not take out pet insurance with this company. My insurance was with Asda now run by this company. Claims take in excess of 3 months to be processed and this has now been for over two years, continued excuse is that it is a busy time. Then they will not always pay for claims, citing small print that I have never seen with Petplan. Spend a bit more money on the premium and use a more reputable company as it will benefit in the long run. I wish I had and I’m now tied to this company with a lifetime condition policy.