Phoned to renew my car insurance. Staff were very helpful and courteous. Great price for car insurance, I have been using this company for 8 years now and would highly recommend.
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Leggi di più
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It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
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Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Leggi di più
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Dettagli dell'azienda
Informazioni su The Insurance Factory (Motor)
Scritti dall'azienda
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Informazioni di contatto
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Regno Unito
- 0121 2963075.
- www.insurancefactory.co.uk
4,5
Eccellente
4K recensioni
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Great service
Great service. Have used this insurance company for years now and always had clear and useful information. You can ask anything and they will answer very knowledgeable. Thank you
21 giugno 2024
Risposta di The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance factory.
My renewal was dealt with very well and…
My renewal was dealt with very well and professionally
18 giugno 2024
Risposta di The Insurance Factory (Motor)
Thanks for taking the time to leave us such a positive review - many thanks! Insurance factory.
Very nice people
17 giugno 2024
Risposta di The Insurance Factory (Motor)
Thanks for the 5-stars! Best wishes, Insurance factory.
Very efficient
13 giugno 2024
Risposta di The Insurance Factory (Motor)
Thanks! Best wishes, Insurance factory.
Risposta di The Insurance Factory (Motor)
Thanks for the review! All the best, Insurance factory.
Excellent service very friend and…
Excellent service very friend and helpful
Kept me up to date and informed throughout the process
10 giugno 2024
Risposta di The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance factory.
Not enough notice
No renewal Documents arrived and had to send e-mail 1 week before it expired to find out where they were. Luckily got a phone call 2 days later and got it sorted. But it did put me in a bit of a panic.
31 maggio 2024
Risposta di The Insurance Factory (Motor)
Hi , Thanks for leaving us a review and for your comments. We will take your feedback on board and take a look at our processes. In the meantime, should you require any changes to your policy - or have any queries - our team are more than happy to help. All the best, Taxi Insurance.
Great follow up till issue was sorted.
21 maggio 2024
Risposta di The Insurance Factory (Motor)
Hi Chris - Thanks for the 5-stars! All the best, Insurance Factory.
Risposta di The Insurance Factory (Motor)
Thanks for the 5-stars! Best wishes, Insurance factory.
Chris Bradford was very helpful and…
Chris Bradford was very helpful and kept the conversation clear and to the ;point and manged to safe me £400! Have been using Insurance Factory for 7 years now and will continue to use them
28 maggio 2024
Risposta di The Insurance Factory (Motor)
Thanks, for your excellent review! Best wishes, insurance Factory.
Risposta di The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance Factory.
Awful company. Slow claims & trying to avoid settling up!
Awful company. I've had a number of issues with these over the years - but the most recent was a TWO AND A HALF MONTH wait for a claim - and that was only after a complaint was made, followed by a further email chasing up my claim!! Then they try to wriggle out of payment, claiming that another excess deduction has to be taken because they claim my dog's Sickness/Diarrhoea is a separate issue to his ongoing allergy claim - even though his Sickness/Diarrhoea is caused BY THE ALLERGY!! (They also did this last year too).
DO NOT respond with your standard response of "We'll get a customer service representative to give you a call" - I am not interested. I have already made complaints - and nothing changes. I am taking this to the Financial Ombudsman Service instead.
22 maggio 2024
Non scritta su invito
Risposta di The Insurance Factory (Motor)
Hi,
We're deeply sorry for your experience. We know we did not meet your expectations and we're committed to making things right if we can. We take your feedback very seriously. and we're truly sorry to hear about your negative experience. I have sent this over to the correct department as this is for pet insurance, so can they can be aware of this. Again sorry for any inconvenience this may have caused and we hope we get this sorted for you as soon as possible. thank you. insurance factory.
Helpful staff easy to get staff to…
Helpful staff easy to get staff to respond to telephone calls
14 maggio 2024
Risposta di The Insurance Factory (Motor)
Thanks for the 5-stars! Best wishes, Insurance factory.
Risposta di The Insurance Factory (Motor)
Thanks for the 5* review :) Insurance Factory.
Risposta di The Insurance Factory (Motor)
Hi , Thanks for your great review - we will make sure to pass your comments on to the representative who dealt with your enquiry. Best wishes, Insurance factory.
The chap who dealt with me was very…
The chap who dealt with me was very polite. It was a painful process and took 50 minutes but I don’t blame the company I blame the regulators for forcing this ridiculous process on all of us.
8 maggio 2024
Risposta di The Insurance Factory (Motor)
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, Insurance factory.
The person I spoke to was helpful and…
The person I spoke to was helpful and courteous
29 aprile 2024
Risposta di The Insurance Factory (Motor)
Thanks for your 5 star review! All the best, Insurance factory.
Great quote on Impound insurance
Great quote on Impound insurance. Best price of any quote I got by a long way.
30 aprile 2024
Risposta di The Insurance Factory (Motor)
Thanks for taking the time to leave us a good review. Best wishes, Insurance factory.
Michael was very professional
Michael was very professional
Respectful
Kind
Calm
Answered all questions
Did not talk over me
30 aprile 2024
Risposta di The Insurance Factory (Motor)
Thanks for your comments - great to hear we're doing a good job! Thanks again, Insurance factory.
Amazing service
Both Stephanie and Sophie were amazing.
They helped take out the policy and add additional details seamlessly.
15 aprile 2024
Risposta di The Insurance Factory (Motor)
Hi Olatunde , Thanks for your excellent review! All the best, Insurance Factory.
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