InsideJapan Tours Recensioni 1.202

TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The hotels exceeded our expectations. The itinerary was so easy to follow. We didn’t get lost using the suburban and bullet trains (which is amazing for me)! All the arrangements went so smoothly. The... Leggi di più

Valutata 5 stelle su 5

We absolutely loved our Must-See Japan tour with Hanan! The tour was fast paced, but absolutely amazing. We saw Tokyo, Hakone, Kyoto, Hiroshima, Osaka and then Tokyo again. It could not have been b... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The trip was fantastic from start to finish. Our tour leader Hanan was exceptional. Her ability to manage the logistics and keep the group on schedule was amazing. Her knowledge and expertise, and se... Leggi di più

Valutata 5 stelle su 5

We thought the Japan Unmasked tour was very well planned and executed. The tour leader was superb, the accommodations were very well located and there was a good balance of organised time versus fre... Leggi di più

Dettagli dell'azienda

  1. Tour operator
  2. Agenzia viaggi

Informazioni su InsideJapan Tours

Scritti dall'azienda

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1202 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Our trip was very efficiently arranged…

Our trip was very efficiently arranged at very short notice. I cannot fault either the arrangements that were made and the resulting ease of travelling.

28 febbraio 2026
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Risposta di InsideJapan Tours

Hi Mr Trower,

This is Will here from the Customer Experienc Team - great to hear you had a easy time travelling Japan. It brings us great joy to hear about how the arrangements go once on the ground. Always a pleasure that our team can help support you when needed.

Thanks for taking the time to write a review!

All the best,

Will

Valutata 5 stelle su 5

I embarked on an almost 3 week self…

I embarked on an almost 3 week self guided tour to Japan with Inside Japan Tours. I am an experienced traveler, but this was my first trip to Japan.
The whole trip went perfectly as planned and the self-guide instructions were easily followed and delivered on my expectations. The in-country assistance was reassuring, although not required due to the excellent planning and clear written guidance.
I can confidently recommend IJT to anyone wishing to visit Japan.

28 febbraio 2026
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Risposta di InsideJapan Tours

Hello Gavin,

This is Will here from the Customer Experience Team at InsideTravel Group.

Thank you for taking the time to get in touch and leave your thoughts. Saw you had a great itinerary lined up for a first visit and happy to hear it went off without issue! We put time and attention into every detail of the arrangements to ensure you're able to enjoy Japan without worrying about a thing. Happy we could be there to make you feel more reasured to travel freely across Japan.

Kind Regards,

Will

Valutata 5 stelle su 5

Inside Japan tour was excellent

Inside Japan tour was excellent. We saw everything we wanted to see and it was actually better than advertised. From the uk staff we booked with to the in country staff everything was reassuring and professional. The thing that absolutely changed this from a good to an excellent tour was our guide. Fergal was perfect for our group and if we ever wanted to do another tour I think we would have to have him again. We added a trip into the end of our tour and again it was without incident and to be recommended

22 febbraio 2026
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Risposta di InsideJapan Tours

Hi Mark,

This is Will here from the Customer Experienc Team at InsideTravel Group.

Thank you for taking the time to submit this review. Happy to hear your time with Fergal on the Winter Highlights tour went well this January. Sounds like the the post-tour arrangements all went smoothly too!

Kind Regards,

Will

Valutata 5 stelle su 5

Hidden Japan treasures

We have never been to Japan and didn't want a conventional experience on our first trip. After searching for various tours, Inside Japan's Hidden Japan itinerary was exactly what we were looking for. We wanted to go to places we didn't know we wanted to go (i.e., Naoshima and Mt. Koya) and experience the history, culture, food and art. IJ was helpful with recommendations, answered our many questions and was accessible to us before and after our tour finished. The pace of the trip was perfect for us (we are 65+). The activities, experiences, description and style of accommodations are accurate. We loved our first trip to Japan and would use IJ again!

12 marzo 2026
Non scritta su invito
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Risposta di InsideJapan Tours

Hi Natalie,

This is Will here from the Customer Experience Team. It sounds like the tour was a success in taking you off the beaten path and further into the more distinctive aspects of Japanese culture. Thank you for the taking the time to write this review, your feedback goes a long way to continue shaping our itineraries.

Kind Regards,

Will

Valutata 5 stelle su 5

Inside Japan Creates Outstanding Experience

Inside Japan allowed my family to have an outstanding experience tailored to our interests. First, Joseph made booking the trip fun. Our accommodations and tour guides - Nick, Nana, Junko and Yann all exceeded expectations. We plan on another trip to Japan with Inside Japan soon.

18 febbraio 2026
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Risposta di InsideJapan Tours

Hi Jennifer,

This is Will here from InsideTravel Group's Customer Experince Team - I hope you have been doing well since your travels.

Thank you for taking the time to leave us this review. It sounds like your guides really enhanced your time here; it is really nice they went above and beyond to provide a memorable time in Japan. We appreciate you honesty - as your feedback is really important for us to know where we are doing a good job, and where we have room for improvement.

I will pass on your kind words to Joseph too. Hope you enjoyed your time here and look forward to hearing from next time you decide to travel!

Kind regards,

Will

Valutata 5 stelle su 5

An immersive snowshoeing adventure in Japan

Excellent communication
Total package with excellent transport, guiding , accommodation and food.
Sean our guide was terrific
We had a lovely group too
It was an immersive experience not only with snowshoeing but in Japanese culture and culinary areas

21 febbraio 2026
Valutata 5 stelle su 5

Inside Japan- Hidden Japan- Hanan March 2026

I just finished a tour from Inside Japan “Hidden Japan” beginning early March 2026 and I highly recommend this tour to anyone who wants high variety and an amazing cultural experience. This tour has been very thoughtfully planned out to pack as much as possible into less than two weeks. I was very impressed with the amount of exposure to Japan’s history, art, nature, food, and sociology. The tour guide made all the difference: Hanan was by far one of the best tour guides I have ever had. Knowledgeable in history, language and culture- Hanan made traveling through the bustling cities, rural villages, temples/shrines and trails of Japan seamless. Always there to educate and assist us with whatever we needed. She truly goes above and beyond and made the trip very special for all of us. I will be recommending “Inside Japan” - “Hidden Japan”- and Hanan to everyone! Thank you!

5 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Inside Japan tours (Japan unmasked)

Inside Japan tours (Japan unmasked)
If I could give this company stars, it would be far more than five… we had the most incredible tour through Japan… Our tour Leader KINGA was more than incredible… indeed faultless…
We were honoured to have her as our team leader/guide.
Michael.

22 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

We booked a two week holiday to Japan

We booked a two week holiday to Japan . On booking we requested a basic standard of 4 - 5 stars .
The tours on this holiday were very good , the travel arrangements within Japan were scheduled well and always on time .
The accommodation was excellent in the hotels , however we had a 5 day stay in a matchya house which was extremely disappointing the standard of accommodation was very basic , dark and not functional at all . We immediately voiced our concerns to inside Japan we offered us alternative accommodation at a cost of between 1-2 K on top of the price we had paid for an expensive holiday to stay in a 4 star hotel . They did offer some form
of compensation but this would not even cover the cost of a 4 star hotel which we had asked for initially .
Would not use this company again

9 marzo 2026
Non scritta su invito
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Risposta di InsideJapan Tours

Hello Fiona

I'm very sorry that your stay at the machiya in Kyoto was such a disappointment after the other excellent accommodation you enjoyed on your trip. It's also a shame we weren't able to offer a more reasonably priced alternative for your nights in Kyoto.
I can appreciate your Kyoto stay didn't meet the high standard of the rest of your trip, which is why we agreed a refund to hopefully make up for the inconvenience. This refund should have arrived with you by now, so I will be following up with the agent you booked your trip with to ensure this is the case.
Apologies again that an otherwise successful trip included this issue, I am pleased to hear that you otherwise enjoyed Japan.

Claire

Valutata 5 stelle su 5

Inside Japan: outstanding planning, logistics, support and responsiveness

We'd never traveled with an operator before, so going with Inside Japan was a leap of faith. We were delighted with Kelly's responsiveness to our inquiry, careful consideration of our interests, the detail of her bid, and, ultimately, outstanding quality of our three week tour.
Just amazing cultural experiences combined with locations we never would've discovered on our own!
From initial contact to the last day's "hand-off," we had a superb experience and have already recommended IJT to friends considering travel to Japan.

7 gennaio 2026
Valutata 5 stelle su 5

Amazing family trip created by the dedicated team

Our consultant Mark was so helpful and designed a tour that worked for our family. The attention to detail regarding the logistics (check in and out times, transport, options provided, guides etc) as well as the accomodation options chose were excellent. Mark took my random collection of ideas and with his knowledge of Japan created an intinerary that resulted in an amazing trip for our whole family. I have been recommending Inside Japan to everyone I know thinking about travelling to Japan!

11 gennaio 2026
Valutata 5 stelle su 5

All the arrangements went very…

All the arrangements went very smoothly, and we got exactly what we asked for. Great supplementary information also

27 gennaio 2026
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Risposta di InsideJapan Tours

Thank you for taking the time to write a review. We hope you had an amazing time with us in Japan!

Cheyenne
Customer Experience Team

Valutata 5 stelle su 5

Inside Japan was so helpful before and…

Inside Japan was so helpful before and during my trip. Before they helped make my perfect trip as a solo traveler and prepare me for my first travel abroad. I asked a ton of questions and all got answered completely and with timeliness. While I was there any concern I had was answered quickly. They were even able to get me TEAM LAB tickets last minute. It was an amazing trip where I got to meet people who were professionals in their field and do one on one classes on many things. I would do this again in a heartbeat.

1 febbraio 2026
Non scritta su invito
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Risposta di InsideJapan Tours

Hi Zoey,

Thank you for taking the time to write this review. We're very glad we were able to create a seamless trip for you. It was also our pleasure to help you with your questions.

We'd be delighted to serve you again for your next trip!

Cheyenne
Customer Experience Team

Valutata 5 stelle su 5

IJ made our first Japan trip painless and enjoyable

The staff made many good recommendations about itinerary but also accommodated our itinerary preferences. Hotels arranged by IJ were all excellent and generally well-located. Transportation arrangements made by IJ were very helpful. The individualized trip book that IJ provides was a handy reference throughout the trip

12 novembre 2025
Valutata 3 stelle su 5

Good tour, with a couple of reservations

I thought the guide was outstanding and the itinerary was quite good, although I would have preferred to skip Kanazawa and substitute that city for more time in Kyoto.

Hotels overall were very good, with the exception of the hotel in Kyoto.

My biggest criticism of the tour was that although I enjoyed traveling on the high speed rail, overall there was just too much reliance on public transit to travel between cities, and I found that to be too stressful for a group travel experience.

Another criticism is that the US office gave contrary advice on tipping the guide compared to what the majority of tour participants, who were from the UK, were told. Furthermore, I was told it would be best to bring only a carryon suitcase, instead of a larger bag due to the fact that hotel rooms in Japan are small. I did not find this to be true and I wished I had a larger bag than the one I brought.

19 ottobre 2025
Valutata 5 stelle su 5

We had a great trip with Inside Japan

We had a great trip with Inside Japan. Our guide, Chuck, was excellent. We appreciated the variety of experiences. The small group, 15 plus our guide, was very manageable. We were fortunate that the group meshed together well. We had a 3 day pre-trip (arrival day in the late afternoon, full day in Tokyo and the next day catching the bullet train to Osaka) in Tokyo which helped with orientation and jet lag. The pre-trip communication from Inside Japan was excellent as well as their guides. I would be excited to return to Japan in the future.

20 ottobre 2025
Valutata 4 stelle su 5

Autumn Beauty in Japan

Inside Japan made it possible for us to have some exceptional experiences that we would not have discovered for ourselves. These included a private audience with a maiko (apprentice geisha) in Kyoto with wonderful guide and translator Takeshi, tea ceremony at Camellia teahouse (Flower) in Kyoto, kintsugi gold repair workshop in Tokyo, an excellent day with guide Chika in Kanazawa, and hidden-away places in the mountains in search of autumn colours. The Wagyu Kaiseki Cooking Class in Tokyo was also very good, although the building was difficult to find. The street food tour in Osaka with Richard was amazing, but he is retiring. No other guide could offer his humour and insights into Osaka, a city we didn't otherwise particularly enjoy. Most guides were good, although the one in Hiroshima wasn't really interested. Having our train tickets for the whole trip delivered to our first hotel made travel much easier. Being able to contact Inside Japan at any time was also reassuring. Senior travel consultant Josey helped us organise an outstanding and memorable holiday.

12 gennaio 2026

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