IMO Car Wash - Patchway (ASDA) Recensioni 74

TrustScore 3 su 5

3,0

Highwood Lane, BS34 5TQ Bristol, GB


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Valutata 4 stelle su 5

Car was clean overall, but didn’t appreciate being asked for a separate 2 GBP payment to clean my wheels. This should be inclusive.

Valutata 5 stelle su 5

The staff are always really friendly and helpful! They also recommended discounts and multi buys to make it more economical.

Valutata 4 stelle su 5

I like how the car is given a mini wash-over first by someone as this gets rid of bits of grit and other debris, before entering the automated carwash, which avoids the risk of bits scratching the p... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I paid to have the Ceramic XTR and the brush on the left hand side of the wash wsnt working and the back of the car was dirty (hadn’t been washed ) so I don’t feel it was worth it.

L'azienda ha risposto


Dettagli dell'azienda

  1. Autolavaggio

Scritti dall'azienda

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Informazioni di contatto

  • Highwood Lane, BS34 5TQ, Bristol, Regno Unito

3,0

Nella media

TrustScore 3 su 5

74 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

Don't use the app

Posters at the wash advise paying through the app. Bought a wash but it didn't show up in the app. Manager refused to let me go through the wash even though he could see I had paid. Made it clear it was my problem not his (or IMOs). Ended up paying again as I really needed the car washed.

2 maggio 2026
Valutata 1 stelle su 5

Whist waiting I bought a car washing…

Whist waiting I bought a car washing using the app. Only to get to the front and it wasn't in my wallet on my app and also still not there. While I was at the front the worker told me that it could take up to 10 minutes to come through. That's not acceptable.

30 aprile 2026
Valutata 2 stelle su 5

Not everything was working

The only one side of the first set of side brushes was working and the overhead buffer didn’t come down at the end

28 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Customer,

Thank you for your review. We regret to hear about the issues with the side brushes and overhead buffer. We'll review your feedback to improve our service.

IMO Car Wash

Valutata 5 stelle su 5

All good

All good. Queue moved quickly and car was cleaned well.

25 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Matthew Wyatt,

We appreciate your positive feedback! We're happy to hear that you experienced a quick queue and a well-cleaned car. Thanks for your review.

IMO Car Wash

Valutata 1 stelle su 5

They charged me extra 2 pounds for the…

They charged me extra 2 pounds for the cleaning

25 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

customer,

We regret you were charged an extra cleaning fee. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 1 stelle su 5

Rain guard

Bought Rain guard. Wheels dirty at all, body on the bottom sides dirty, also rear bumper. Really weak. I'm disappointed.

26 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Marcin Sobczak,

We appreciate your feedback and are sorry the rain guard did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 2 stelle su 5

Bird poo still visible on the car once…

Bird poo still visible on the car once I returned home. Really disappointed.

Staff were attentive when speaking to them, but like I said, poo left on the car.

24 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Kayn Watkins,

We appreciate your feedback and regret the bird poo was not removed. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 5 stelle su 5

So easy and quick

So easy and quick. Great clean!

25 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Samantha,

We're happy to hear that you found our service easy, quick, and effective. Thank you for your positive feedback!

IMO Car Wash

Valutata 2 stelle su 5

I paid to have the Ceramic XTR and the…

I paid to have the Ceramic XTR and the brush on the left hand side of the wash wsnt working and the back of the car was dirty (hadn’t been washed ) so I don’t feel it was worth it.

25 aprile 2026
Logo di IMO Car Wash - Patchway (ASDA)

Risposta di IMO Car Wash - Patchway (ASDA)

Dave Hopkins,

Thanks for letting us know. We regret that the Ceramic XTR wash was not satisfactory because of the brush malfunction and incomplete cleaning. Please email Customer-Services@imo-carwash.co.uk so we can investigate.

IMO Car Wash

Valutata 2 stelle su 5
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Risposta di IMO Car Wash - Patchway (ASDA)

Jasvinder Singh,

We regret that the cleaning was not satisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 3 stelle su 5

Amazing product - just lack of attention at busier times

Love IMO easy and lasts a while between washes , but the attention to detail when busy has put me off this time , birds mess and bug splats still on front of my car , marks on glass - now it sounds petty but it would only take a few moments in the pre wash to double check these things - rather then push the extra charge for tyres and wheel wash - I’d pay more for window edge and bug wash … over all love the waxing and protection just wish all the grime wasn’t still on the car .

18 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Jason Thomas,

We appreciate your feedback. We're sorry to hear that our attention to detail wasn't up to par during your recent visit, especially with the remaining grime on your vehicle. We'll address this with our team to ensure better pre-wash inspections in the future. Thank you for bringing this to our attention.

IMO Car Wash

Valutata 1 stelle su 5

I was not happy

I was not happy, in fact I was very disappointed.
I went for quite a decent wash at £13 for my alloy wheels to still be dusty and it wasn’t ingrained on as the car is new.
Brown water marks all over the car. I basically had to wash it again.
Not a good finish at all.

8 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Lucy scotland,

We appreciate your feedback and regret the wash quality did not meet expectations, especially concerning your alloy wheels and water marks. We will review our processes to improve our service.

IMO Car Wash

Valutata 1 stelle su 5

Half the wash was broken

Prices regarding the app are very misleading. You state an in app price, but not that it requires a bulk purchase. This is miss-selling of goods to start with. Secondly your Patchway Bristol branch charged for a wash cycle where the central wash brush was not even working to the point that the bonnet, roof and back of my car were still dirty and hand prints still visible on the boot.
Not impressed at all

6 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Many Thanks for your review. Please Contact Us via our website so that we can investigate further.

Many thanks

IMO

Valutata 5 stelle su 5

Gentle first timer.

Quick, efficient service, inexpensive and the staff were patient/gentle with me as it was my first time. I wish there was one in Hayes where I live.

6 aprile 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

customer,

We're happy to hear that you found our service quick, efficient, and inexpensive! We appreciate your kind words regarding our team's patience. We'll consider your suggestion about a location in Hayes. Thanks for the feedback!

IMO Car Wash

Valutata 1 stelle su 5

Not received the product but its been…

Not received the product but its been paid for more than a week now

23 marzo 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Many Thanks for your review. Please contact us via our website so that we can investigate further.

Valutata 2 stelle su 5

poor cleaning half the driers were off…

poor cleaning half the driers were off or knackered

30 marzo 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Greg Hale,

We regret the poor cleaning and faulty dryers. We'll investigate. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Valutata 3 stelle su 5

Automatic machine does the job well, but staff don't do proper pre-wash

The staff use the water jet just for a sake, they are not serious of washing body wheel. The automatic machine does the job well, but staff carelessness force people not to go there again.

I went for a triple foam wash, and they didn't do pre-wash properly

25 marzo 2026
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Risposta di IMO Car Wash - Patchway (ASDA)

Mahesha,

We appreciate your feedback and regret that the pre-wash was not properly done. We will address the staff's carelessness to ensure a better experience.

IMO Car Wash

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