Failure to deliver, failure to refund, AI generated replies with no progress Order placed on 13/8 - no delivery by September. Refund requested and promised 3x with no payment being made. Email an... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
We bought a bathroom cabinet mirror from Illuminated Mirrors. It unfortunately came chipped from the shipping. We explained the situation and they were very helpful, they asked us to send some photo... Leggi di più
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Jamie and his team at Illuminated Mirrors did a superb job with our bespoke large mirrors, which look amazing and give us extra valuable storage. It took a bit of waiting but all good things take time... Leggi di più
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Joby provided excellent customer service and made purchasing my bathroom mirror as smooth and stress‑free as possible. Although there were a few small bumps along the way, he kept me fully informed wi... Leggi di più
L'azienda ha risposto
4,4
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Le persone hanno visualizzato anche
We were impressed with the whole…
We were impressed with the whole production process and the final product. The mirror looks stunning. The sound quality of the integrated speakers is excellent. The bluetooth connection works seamlessly. The mirror is the most impressive piece in our refurbished bathroom.
12 giugno 2025
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Risposta di Illuminated Mirrors
We're absolutely delighted to hear that your mirror has become the standout feature in your refurbished bathroom. It’s great to know the sound quality and Bluetooth functionality are living up to expectations, and that the whole experience—from production to installation—left a positive impression.
Enjoy your new space, and thank you again for choosing us!
Great Service and Excellent Products
Very happy with the mirror we purchased from Illuminated mirrors. Great customer service with Alelei informing us of the progress of our order. I appreciated the follow-up. Would use this company again.
27 giugno 2025
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Risposta di Illuminated Mirrors
We're thrilled to hear you're happy with your mirror and the service you received. Alelei will be especially pleased to know her updates made a positive difference. It was a pleasure having you as a customer, and we’d love to welcome you back anytime!
Fantastic service from joby and the…
Fantastic service from joby and the team at illuminated mirrors. The product is of great quality and i would highly recommend them to anyone looking for a high end quality product at a fair price. Thank you
24 giugno 2025
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Risposta di Illuminated Mirrors
We're thrilled to hear that you’re pleased with both the quality of your mirror and the service Joby and the team provided. Knowing you'd recommend us means the world, and we’re so glad to have met your expectations for high-end quality at a fair price.
We truly appreciate your support!
LED mirror and customer service
I purchased an LED mirror with a shaver socket. When delivered the mirror did not have the shaver socket. Joby at Illuminated mirrors made a real effort to sort the problem out quickly and efficiently.
18 giugno 2025
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Risposta di Illuminated Mirrors
We’re really sorry the mirror didn’t arrive as expected, but we’re pleased to hear that Joby was able to resolve things promptly. Your understanding means a lot, and we're always here to help make things right when something doesn't go to plan.
Enjoy your LED mirror, and thanks again for choosing us!
Expensive mirror, but looks like it will be good when fitted
There were regular emails from Alelei updating me from the moment I placed my order. Even after delivery I had an email asking if everything was satisfactory once I had opened the box.
Nice product, not fitted yet, looks like it will do the job. I am slightly disappointed that the LED lights are exposed behind the mirror, but it will be difficult to see them once it is fitted to the wall so I am hopeful that it will be ok.
26 maggio 2025
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Risposta di Illuminated Mirrors
We're really pleased to hear that Alelei kept you well informed throughout your order—she takes great pride in offering attentive service. It's also great to know the mirror has made a good first impression.
We understand your concern about the exposed LED lights, and we’re hopeful that once installed, it will meet your expectations both in function and finish.
Really pleased with our illuminated mirror …
Really pleased with our illuminated mirror and the experience we had with the company.
Joby looked after us all the way to make sure we were happy with our purchase.
20 giugno 2025
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Risposta di Illuminated Mirrors
We're thrilled to hear you're enjoying your illuminated mirror and that Joby provided the care and support you deserved throughout your experience.
It means a lot to us to know you felt looked after—we’re always here to make your journey smooth and satisfying.
Enjoy your new mirror!
Great customer service
Very nice looking and well made mirrors. I have purchased 3 of them so far. That's how much I like them. On one of them I did accidently damaged the side mirror panel with the LED pattern. The design was not available any more, but Joby offered a suitable replacement. All went really well, thank you Joby!
10 giugno 2025
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Risposta di Illuminated Mirrors
Thank you for the fantastic review and for being such a loyal customer—we truly appreciate your continued support!
We're glad to hear you're enjoying your mirrors and that Joby was able to find a good solution for the damaged panel. It’s always our goal to keep things running smoothly, even when surprises pop up.
Thanks again for choosing us!
Thanks Joby to cear me from beginning…
Thanks Joby to cear me from beginning to the end. Top service 👌
12 giugno 2025
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Risposta di Illuminated Mirrors
We’re delighted to hear that Joby was able to support you every step of the way. It’s always our goal to provide top-notch service from start to finish—your feedback truly means a lot!
I’m yet to unpack the mirrors but have…
I’m yet to unpack the mirrors but have had great customer service - Joby kept me informed of delivery time and checked everything was ok.
11 giugno 2025
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Risposta di Illuminated Mirrors
We're so pleased to hear that Joby kept you updated and ensured everything ran smoothly.
We hope the mirrors impress once unpacked—if you need anything at all, we’re just a message away!
Beautiful mirror
Beautiful mirror, just what I was looking for. Mislaid fitting instructions and Alelei quickly resent them to me. Helpful short videos on website explain how features work. Excellent experience with this company, highly recommended.
6 giugno 2025
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Risposta di Illuminated Mirrors
We're so glad to hear the mirror is exactly what you were looking for, and that Alelei was able to assist you quickly with the fitting instructions. It’s also great to know the videos on our website were helpful—that’s exactly what they’re there for.
We truly appreciate your recommendation and are delighted you had such a smooth experience with us!
The mirror I ordered arrived damaged
The mirror I ordered arrived damaged, Alelei couldn’t have been more helpful, she answered all my questions and took care of everything, she’s fantastic!
The mirror is exactly what I’d been looking for, I’m delighted.
4 giugno 2025
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Risposta di Illuminated Mirrors
We're so sorry the mirror arrived damaged, but we're absolutely thrilled to hear that Alelei made things right and gave you the support you needed.
It's wonderful that the mirror turned out to be exactly what you were hoping for—your delight is what we aim for every time!
Excellent service
Excellent service - Joby managed my order, called me to check I would be in to receive my package. Couldn’t ask for more. Thank you!
29 maggio 2025
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Risposta di Illuminated Mirrors
We're so glad to hear that Joby made sure everything went smoothly and that you felt well looked after. It’s always our aim to go the extra mile, and your kind words truly mean a lot!
Delivery was delayed but Joby in…
Delivery was delayed but Joby in Customer Support kept me informed, pleasant and quick communication.
Mirror works perfectly and looks great in my small bathroom
5 giugno 2025
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Risposta di Illuminated Mirrors
We're sorry again for the delivery delay, but we're really pleased to hear that Joby kept you updated and that everything worked out in the end.
It’s great to know the mirror fits your space perfectly and is working just as it should—thank you for choosing us!
Mirror arrived before the due date in…
Mmirror arrived before the due date in perfect condition. I was kept informed about the delivery by Joby who did a sterling job.
Very happy wwith everything and have no hesitation in recommending this company. Great to be able to buy British.
3 giugno 2025
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Risposta di Illuminated Mirrors
We're thrilled to hear your mirror arrived ahead of schedule and in perfect condition. Joby will be delighted to know his efforts made a positive impact. Your support and recommendation mean the world to us—and we’re proud to represent British quality you can count on.
Enjoy your new mirror!
Excellent customer service sorting out…
Excellent customer service sorting out delivery problems thanks to Alelei and Joby.
30 maggio 2025
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Risposta di Illuminated Mirrors
We're so glad to hear that Alelei and Joby were able to sort out the delivery issues and provide the level of service we strive for.
Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience!
Great customer service from Joby
Great customer service from Joby. Assisted me until my item was delivered
30 maggio 2025
Non scritta su invito
Risposta di Illuminated Mirrors
Thanks for your review! We're happy Joby could support you through to delivery.
Bathroom cabinet purchase
We recently bought a bathroom cabinet from Illuminated Mirrors. I can't comment on the function of the cabinet itself, as it is not yet in place in the bathroom, but the experience of purchasing the cabinet was excellent. I had a number of specific needs and questions relating to the lighting, which were answered promptly and in detail by Alelei in customer care, who I cannot praise too highly. We were also offered independent switching for the two light sources, as requested, at no extra cost. This is a company that go the extra mile to help their customers.
28 maggio 2025
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Risposta di Illuminated Mirrors
We're grateful for your kind words. Alelei will be pleased to know her support was appreciated.
Joby was very helpful with enquiries
Joby was very helpful with enquiries; communication ws quick and clear and the delivery arrived in good time and at the time expected.
22 maggio 2025
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Risposta di Illuminated Mirrors
Thank you! We're glad everything went smoothly and that Joby could assist
Third time I have bought a mirror from…
Third time I have bought a mirror from illuminated mirrors and they have always look good and are very reasonably priced. Everyone we have shown our latest pill mirror light to, thinks it looks amazing.
From the start of the order through to mirror being installed, Joby kept in contact to make sure everything was ok and we were happy. First class service.
27 maggio 2025
Non scritta su invito
Risposta di Illuminated Mirrors
Thank you for your continued trust. We're thrilled Joby could help make your experience seamless.
Great product support from Illuminated Mirrors provided by Joby Aguilera
Joby Aguilera of Customer Support was extremely helpful, with good Customer support and Care, especially demonstrated when dealing with an unseen issue encountered when the original request was thought closed. Joby patiently worked with her internal team to remedy the problem.
22 maggio 2025
Non scritta su invito
Risposta di Illuminated Mirrors
We're grateful for your feedback. Joby’s persistence and care truly reflect our commitment to service.
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