iConvey Recensioni 

120
TrustScore 3.5 su 5

3,6

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Valutata 5 stelle su 5

Polly and Catherine from the moment of contact are efficient and so pleasant to deal with. I’ve only been with iconvey 24 hours and they have already done more than my last solicitors on a purchase.... Leggi di più

Valutata 1 stelle su 5

The solicitors they put me in touch with have been awful. Terrible service, now on third conveyancer with Eric C Smith law and each time we get passed along the new person seems to be starting from... Leggi di più

Valutata 4 stelle su 5

My experience of iConvey has been positive. The quote I got wasn't the least expensive compared to other online companies, but I decided to use their services due to the lower quote plus a friend ha... Leggi di più

Valutata 1 stelle su 5

Absolutely awful service.They placed me with an awful and unhelpful solicitor whom I had to report to the Legal Ombudsman in the end. I-Convey could not have been less helpful and supportive despite a... Leggi di più

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Informazioni fornite da varie fonti esterne

Your best place for a competitive and professional online conveyancing service, whether you are buying, selling or remortgaging your home, rest assured you are in safe hands. Visit us - www.iconvey.co.uk


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

120 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,6

Tutte le recensioni

(120)

0 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

The service from iConvey was faultless

The service from iConvey was faultless, extremely friendly, and clear. It was good having a real conversation with a real person. The price was also extremely competitive and, equally importantly, did not contain any hidden charges which other companies seem to try to slip in. Many thanks. Would recommend iConvey 100%

31 ottobre 2018
Non scritta su invito
Valutata 1 stelle su 5

Dreadful experience

Dreadful experience.read great reviews so felt confident to trust Debbie matthews when she said they would work as hard as possible to meet the moving deadline our vendors had stipulated as part of the sale deal...
Unfortunately what they don’t make clear is that they are just the broker and she immediately set us up with Stirling ackroyd legal who are absolutely useless and virtually uncontactable. My solicitor told me to expect a 12-14 week turnaround and we had 9 weeks which I’d stressed, which I immediately called to tell Debbie wasn’t going to work due to the deadline I’d explained previously. She promised to contact my solicitor and sort it and call me if it just wasn’t going to happen so we could switch firms (for a fee of £150!). I left an email and voicemail when she didn’t call me back within the week, and I never heard from her....needless to say we missed the deadline and still haven’t exchanged. So rate the service? What service!

23 ottobre 2018
Non scritta su invito
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Risposta di iConvey

I am always disappointed to learn that we have not delivered an acceptable level of service. I have investigated the issues raised by listening to calls before responding. Debbie did advise when you instructed that Stirling Ackroyd would be carrying out your conveyancing and she did advise at this stage that your target of 8 weeks to completion was "unrealistic' at such a busy time of the year". When you called Debbie she offered you the option of changing law firm who could expedite your case. She requested that you call her back if you decided you wanted to do this but did not receive your confirmation that you wanted to do this. You left an out of hours voicemail following which Debbie did contact Stirling Ackroyd and I apologise that you did not receive a response personally. As a result of your experience iConvey have taken action to improve our out of hours process to enable a better customer journey. Regarding Stirling Ackroyd we have service level agreements with our law firms and have taken necessary action to ensure that these are met in future. Please accept our apologies that we did not live up to your expectations on this occasion and thank you for your feedback.

Valutata 5 stelle su 5

So far very good

These are essentially are a broker for other solicitor firms, speedy process and the firm I've ended up with (Right Law) have nothing but 5 star reviews.

23 ottobre 2018
Non scritta su invito
Valutata 5 stelle su 5

Spoke with a lovely lady

Spoke with a lovely lady, who made the process so easy for me today. My quote was reasonable and I'm looking forward to selling my home. Thank you for your help today

17 ottobre 2018
Non scritta su invito
Valutata 4 stelle su 5

I was speaking to Georgia after she…

I was speaking to Georgia after she called me to follow up with my enquiry. I found her very calm, clear, and very assuring in her explanation. I was left with no doubt whatsoever about what to expect concerning my case. i understood everything she said. I am very pleased with the services from Iconvey. I will have no hesitation to recommend this organisation to others.

9 ottobre 2018
Non scritta su invito
Valutata 1 stelle su 5

Most stressful experience of our lives!!!

We chose iConvey after reading their brilliant reviews. Little did we know that they would broker our work out to a third party solicitor firm who I can only describe as completely incompetent.

They nearly left us homeless after allowing completion to take place on the sale of our house over 4 hours ahead of completion of our new property purchase (which went right to the wire) and not requesting our mortgage funds until the day of completion (having had 5 weeks to ensure this was in order).

Most stressful experience of our lives! Never again!

Ensure you know exactly which solicitor iConvey are putting you in touch with before instructing them as the solicitors that we were passed to were just horrendous

3 ottobre 2018
Non scritta su invito
Valutata 5 stelle su 5

Professional

Professional, polite quick and easy reducing stress levels greatly. Definitely recommend great service all around.

24 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Friendly, helpful service

Georgia was lovely - very helpful, friendly and informative. It took very little time to sort out a conveyancing firm with her. I was also impressed that I could speak to a real person after standard office hours. Hopefully everything will go through smoothly from here.

20 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Faultless and amazing service

From first contact Iconvey were extremely efficient and proactive and couldn’t fault the service one bit. Also when dealing with Stirling Ackroyd they handled everything that came there way wether it was changing timescales or lack of contact from the buyers solicitors they crossed every hurdle and have a faultless experience. I dealt with Bola specifically who with the help of Sam couldn’t do enough for me and kept me constantly in the loop of progress and gave me easy and straightforward information to follow when completing any documents etc. Would recommend both Iconvey and Stirling Ackroyd to anyone!

20 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Polly and Catherine from the moment of…

Polly and Catherine from the moment of contact are efficient and so pleasant to deal with. I’ve only been with iconvey 24 hours and they have already done more than my last solicitors on a purchase. Fast at everything. And payment on completion keeps me happy that they won’t drag their feet because they have been paid they speed up to get the payment

Honesty Thankyou so much ladies I really have found a solicitor to help me through all my landlord purchases and no more searching the internet hoping that I get a half decent solicitor

14 settembre 2018
Non scritta su invito
Valutata 4 stelle su 5

Refunded. Very quick response!

I had Polly Short for my case.
It was all exceptionally smooth and happy. And I paid deposit afterwards. I called the third company and they confirmed that they cannot deal with my case. So I tried to call Polly to get refund but can’t get through. Then I sent email and posted first review here.
Later the manager replied and promised a refund.
Soon after, the refund arrived. They are very responsive.
The concept is very good! And they do can help you to save a lot.

12 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Thank you Polly!

Polly Short was excellent in my dealings with her, a great representative for iConvey. She was efficient, courteous and knowledgeable and helped me through the process very quickly. Thank you!

8 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

I dealt with Debbie Matthew

I dealt with Debbie Matthew. She returned my call promptly and dealt with my questions and concerns in a professional and clear manner. I felt that I was treated as an individual customer. Thank you

5 settembre 2018
Non scritta su invito

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