completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... Leggi di più
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Scopri cosa dicono le persone
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... Leggi di più
Fantastic. Arrived so quickly AND came in an excellent selection of mixed bills. I ordered from another company previously and despite "selecting" for mixed notes, only received large denominations.... Leggi di più
L'azienda ha risposto
We got ripped off at LAX - they told us there was a one-time fee, but gave us $350 CAD instead of $435 in exchange for $348.65 US, and we were too tired and sleep-deprived to argue! Always check the m... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Informazioni di contatto
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, Regno Unito
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
1,9
Scarso
4K recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
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Next day delivery - as usual - with unbeatable exchange rates.
Only comment I would make - and it is not ICE's fault - the last two orders I received during the current pandemic, 3 items and 2 items containing thousands of pounds worth of currency, were just pushed through letterbox to sit behind the door.
Fortunately, the amounts I ordered were there in full.
18 gennaio 2021
Risposta di International Currency Exchange (ICE)
Hi Stephen,
Thank you for leaving us such a great review.
We're sorry that Royal Mail haven't delivered as expected. Although at the moment, due to the pandemic they aren't taking customer signatures. They should still be knocking on the door and handing the package over, and if nobody is in then leaving a whilst you were out card. So we have raised a complaint with them regarding your orders.
We really appreciate you taking the time to leave us a review and we look forward to assisting you in the future.
Many Thanks,
Sophie
Risposta di International Currency Exchange (ICE)
Hi Iain,
Thank you for your fab review.
We're delighted that you we're pleased with our home delivery service and so happy to hear you would use us again for your travel money in the future.
Hope you have a great trip!
Thanks,
Lucy
Risposta di International Currency Exchange (ICE)
Hi Sue,
Thank you for your 5* review.
We're really happy to hear you were pleased with our service and your currency arrived in good time.
We do appreciate you taking the time to leave us great feedback and hope that you have a fantastic trip!
Thanks,
Lucy
Risposta di International Currency Exchange (ICE)
Hi Gillian,
Thank you for your great review.
We're so pleased to hear you were happy with our new ordering site and our speedy home delivery service. We do hope you will continue to use us for your travel money in the future.
Have a fab trip!
Thanks,
Lucy
Correct Currency arrived in good time…
The correct Currency arrived in good time and well packed. However, no signature was requested (Like normal) just posted through the door.
12 gennaio 2021
Risposta di International Currency Exchange (ICE)
Hi Ian,
Thank you for your 5* review.
Royal Mail are currently minimising contact during delivery so they are not handing over the hand-held devices to customers to capture signatures. However they should be ensuring there is somebody in at the address to accept the package so we will raise this with Royal Mail.
We are glad to hear your currency was delivered promptly and hope you will continue to use us for your travel money.
Have a great trip!
Thanks,
Lucy
A company you can trust
A company you can trust, always delivered next day, never had a problem.
11 gennaio 2021
Risposta di International Currency Exchange (ICE)
Hi Allan,
Thank you for your excellent review.
We're really happy to hear you have been enjoying our home delivery service and hope you will continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Great service
Great service, delivered earlier than indicated and the exchange rate rate was very competitive. Definitely my preferred FX provider!
11 gennaio 2021
Risposta di International Currency Exchange (ICE)
Hi Jeremy,
Thank you for your 5* review.
We're so pleased to hear you were happy with your home delivery from ICE and the great rates of exchange that we offer.
We look forward to being of service to you in the future and do appreciate you taking the time to leave us a fab review.
Happy travels!
Thanks,
Lucy
Fantastic service and rates
I needed currency quickly, looked online and ICE had the best rates and best delivery times. Received a phone call to double check order, and received money the day after. Fantastic service and will definitely use again.
9 gennaio 2021
Risposta di International Currency Exchange (ICE)
Hi Reeta,
Thank you for your fab review.
We're delighted to hear you were pleased with our speedy home delivery service and the rates of exchange that we offer.
We really do appreciate you taking the time to leave us such positive feedback and hope that you have a fantastic trip!
Thanks,
Lucy
Risposta di International Currency Exchange (ICE)
Hi Brian,
Thank you very much for your great review.
We're so pleased you have been enjoying our home delivery service and the rates of exchange that we offer. We do hope you will continue to use us for your travel money and really appreciate you taking the time to leave us positive feedback.
Hope you have a fab trip!
Thanks,
Lucy
Still not received money 3 days later ?
Still not received money 3 days later ?
Meant to be next day delivery.
5 gennaio 2021
Risposta di International Currency Exchange (ICE)
Hi David,
Thank you for your review and I'm sorry to hear your currency was delayed.
I have looked into this for you and can see your order was placed on Saturday so was due for delivery on Tuesday. Unfortunately there was a delay with Royal Mail which meant that the currency did not arrive until Wednesday so we do apologise for the inconvenience this has caused.
We hope you will consider using us again for your travel money in the future.
Thanks,
Lucy
Not open when I wanted to collect.
5 gennaio 2021
Risposta di International Currency Exchange (ICE)
Hi there,
Thank you for your review and I'm sorry to hear the branch wasn't open when you arrived.
Due to the current circumstances, all of our stores are currently closed but our home delivery service is still available and we're here Monday to Friday 9am - 4:30pm for currency orders by post.
We hope you will come back to us in the future for your travel money.
Thanks,
Lucy
Used ICE for home delivery for the first time…
I always use ICE for my holiday money exchange. I usually use one of the London Branches but these are currently closed so I used the home delivery service for the first time. I was pleasantly surprised that the cash arrived as per the instructions without any issue between xmas and new years eve. I would use the service again.
3 gennaio 2021
Risposta di International Currency Exchange (ICE)
Hi Mr Davis,
Thank you for your excellent review.
We're delighted that you were happy with our home delivery service and are so pleased to hear you would use us again.
We really do appreciate you taking the time to leave us such positive feedback and look forward to being of service to you in the future.
Hope you have a fab trip!
Thanks,
Lucy
Risposta di International Currency Exchange (ICE)
Hi John,
Thank you for your 5* review.
We're so pleased to hear you were happy with our speedy home delivery service and hope that you will continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Risposta di International Currency Exchange (ICE)
Hi Stephen,
Thank you for such a brilliant review.
We will be sure to pass your comments on to the branch.
We hope to see you again soon.
Many Thanks,
Sophie
On this occasion the money did not…
On this occasion the money did not arrive, no communication after I called and emailed and recieved a refund a week later which was annoying as we had already travelled and returned
22 dicembre 2020
Risposta di International Currency Exchange (ICE)
Hi Tammy,
Thank you for your review.
We are sorry your order didn't arrive. Unfortunately it was lost by Royal Mail, which is very rare, and we provide you with a full refund once they had confirmed this.
Your order was dispatched placed and dispatched on Wednesday 25th November, you contacted us to advise your order hadn't arrive on Thursday 26th as expected. We advised you we would need to investigate this with Royal Mail and would be in touch as soon they updated us. On Tuesday 1st December they confirmed your order was lost and we request your bank details to make the refund. You sent them to us on Wednesday 2nd December and on Thursday 3rd December we made a same day refund to yourself.
We're sorry you didn't have the best experience with us on this occasion and hope this will not put you off using our services again in the future.
Many thanks,
Sophie
Top rate service
21 dicembre 2020
Risposta di International Currency Exchange (ICE)
Hi Peter,
Thank you for such a fabulous review.
We really appreciate it when customers take the time to leave us a positive review.
We look forward to assisting you with your travel money needs in the future.
Many thanks,
Sophie
Service was ok but I am so fed up of…
Service was ok but I am so fed up of being pestered for a review, so much so i'll go back to using the bank.
21 dicembre 2020
Risposta di International Currency Exchange (ICE)
Hi Rob,
Thank you for you review.
I am sorry that you are unhappy with how many times a review request was sent to yourself. You should have only received 1 request for a review a few days after you ordered with us, followed by a reminder to leave us a review about a week later. If you received more that this please let us know so that we can investigate what happened and ensure it doesn't happen again in the future.
Just to let you know, you can opt-out of receiving review request from Trustpilot by clicking the 'unsubscribe' button at the bottom of the email and this should mean that you will not receive review requests from Trustpilot for any companies that use this platform.
I hope this information has been helpful and you will choose to use us again in the future.
Many thanks,
Sophie
Simple fast and easy
I have ordered currency in euros and dollars and the service is as always dependable and efficient.
The rates are also some of the best available and can be achieved from the comfort of my home.
What else could you ask for?
Great !
18 dicembre 2020
Risposta di International Currency Exchange (ICE)
Hi Paul,
Thank you so much for your excellent review.
We're delighted to hear you have been enjoying our home delivery service and the great rates of exchange that we offer - we do aim to please!
We look forward to being of service to you for many more years to come and hope that you have a fantastic trip.
Thanks,
Lucy
Risposta di International Currency Exchange (ICE)
Hi David,
Thank you for your great review.
We're so glad to hear you were happy with our home delivery service and the rates of exchange that we offer - we do aim to please!
We really appreciate you taking the time to leave us positive feedback and hope that you have a fab trip.
Thanks,
Lucy
Quick,secure and efficient.
15 dicembre 2020
Risposta di International Currency Exchange (ICE)
Hi Greg,
Thank you for your 5* review.
We're really happy to hear you were pleased with our speedy home delivery service and do hope you will come back to us in the future for your travel money.
Have a great trip!
Thanks,
Lucy
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