H.Samuel - Gloucester Recensioni 21

TrustScore 4.5 su 5

4,6

Unit 40-41 Merchants Road, Gloucester Quays, GL1 1TG Gloucester, Gloucester, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Yesterday, my husband and I visited Gloucester Quays to find a new engagement ring and also to take care of my wedding band and my late Nana's ring. Our experience was wonderful, thanks to the amazing... Leggi di più

Valutata 5 stelle su 5

I shop in H Samuel Gloucester Quays Outlet regularly,I like to look for a bargin and I am never disappointed here as they always have an offer, especially their diamonds and watches. Store staff are... Leggi di più

Valutata 1 stelle su 5

A few weeks ago my wife's quartz watch stopped (less than 2 years old) so we took it back to H Samuel (Gloucester Quays). 'Probably needs new battery, we can't do it here any more, we'll have to se... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hi I would like to give 5 stars I visited the store in Gloucester quays, I was looking for a gift and purchased a rose gold bangle. The staff who served me was friendly and helpful. She made sure all... Leggi di più


Dettagli dell'azienda

  1. Gioielleria
  2. Servizio di foratura orecchie
  3. Servizio di riparazione gioielli
  4. Servizio di riparazione orologi da polso
  5. Negozio di orologi

Informazioni su H.Samuel - Gloucester

Scritti dall'azienda

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Informazioni di contatto

  • Unit 40-41 Merchants Road, Gloucester Quays, GL1 1TG, Gloucester, Gloucester, Regno Unito

  • 01452520826

4,6

Eccellente

TrustScore 4.5 su 5

21 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Sharon in the Gloucester town centre…

Sharon in the Gloucester town centre branch was amazing today. So helpful and really went above and beyond. She solved my problem and gave fabulous customer service on top of that! Thank you Sharon.

21 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Thank you Claire and Carolyn

Yesterday, my husband and I visited Gloucester Quays to find a new engagement ring and also to take care of my wedding band and my late Nana's ring. Our experience was wonderful, thanks to the amazing assistance of Carolyn and Claire. They were both highly professional and friendly, guiding me to make the perfect choices. Thank you both so much.

29 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Appalling customer service

A few weeks ago my wife's quartz watch stopped (less than 2 years old) so we took it back to H Samuel (Gloucester Quays). 'Probably needs new battery, we can't do it here any more, we'll have to send it off. Will take 2-3 weeks. £50 (!) My wife paid in advance.
About 2 weeks later, text to say watch is ready for collection.
22/9/21 (shortly before 12 noon if Samuel care to check their your CCTV) arrived to collect watch, producing receipt plus card payment receipt stapled together. Watch found without problem - that'll be £50 please. Young man serving then confused because till system says payment due, despite card receipt not sure payment had been taken. Toldus we HAD to wait while he tried to contact his manager (not present) for instructions (not answering mobile). He told us we couldn't leave without the collection receipt. If it had me my watch, I would have told him to give me my property and what he could do with the receipt if he ever managed to print it. After a short time, the manager appeared with her shopping, and after several minutes sorted out the till system and triumphantly produced a 'collection receipt' which we didn't need; only a token apology for keeping us waiting. Appalling way to treat customers, manager clearly not up to the job leaving an ill-trained idiot to serve. BTW my wife used to own her own retail business.
Will never ever go to H Samuel again even if they remain in business!

24 luglio 2021
Non scritta su invito
Logo di H.Samuel - Gloucester

Risposta di H.Samuel - Gloucester

HI thank you for taking the time to contact us and I am really sorry you were unhappy with the service if this has not yet been resolved please contact us on 0800 458 1065 Option 3 and we will be happy to look into this for you - Many thanks Pamela

Valutata 5 stelle su 5

Great help!!

The lady that served me in the quays was very helpful after earlier in the day going to the branch in the town center and they were “shut for lunch”. Would definitely recommend the branch in the Quays. Thanks again

23 giugno 2021
Valutata 5 stelle su 5

Splendid service

Splendid. The lady who served me was very kind and helpful, she was very patient and assisted me in choosing a beautiful necklace for my beautiful fiancé.

11 giugno 2021
Valutata 5 stelle su 5

Perfect

It was a very pleasant experience I found a ring I loved and was my size I was so happy great customer service

18 maggio 2021
Valutata 5 stelle su 5

Excellent customer service and friendly staff

Hi I would like to give 5 stars I visited the store in Gloucester quays, I was looking for a gift and purchased a rose gold bangle. The staff who served me was friendly and helpful. She made sure all.covid guidelines were followed, and let me try the item. I was very pleased with the service I received. Unfortunately I had to return the item, when I went in again on saturday the staff present was helpful and friendly I was so impressed with the service I actually ended up exchanging the item.
The staff in Gloucester quays is friendly and helpful and I would definitely shop again.

12 maggio 2021
Valutata 5 stelle su 5

I shop in H Samuel Gloucester Quays…

I shop in H Samuel Gloucester Quays Outlet regularly,I like to look for a bargin and I am never disappointed here as they always have an offer, especially their diamonds and watches. Store staff are always really friendly and helpful, nothing is too much trouble. Their covid measures make you feel very safe and looked after, which is important to me due to my age. Store is always very clean and welcoming. Would highly recommend a visit.

5 maggio 2021

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