H.Samuel - Bournemouth Recensioni 24

TrustScore 3.5 su 5

3,4

22-28 Commercial Road, BH2 5LP Bournemouth, Bournemouth, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My engagement ring is designed through Samuels Bournemouth and I’ve since bought my wedding ring from here. Joanne has been exceptionally helpful and assisted with ensuring my ring arrived on time and... Leggi di più

Valutata 5 stelle su 5

Purchased a watch today at the Bournemouth Town centre store. Fantastic customer service by a lovely lady called Steph. She was very helpful, cheerful and made my purchase very easy. It’s rare to get... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I went to the shop on the Monday morning the 26th Of Feb 2024 and asked if they could take a couple of clips off of my watch The two ladies that were there were super rude and they took the pro... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The lady in the bournemouth store today (L)- (7th march 2024) was very helpful thankyou so much , we finally decided tonight :)


Dettagli dell'azienda

  1. Gioielleria
  2. Servizio di foratura orecchie
  3. Servizio di riparazione gioielli
  4. Servizio di riparazione orologi da polso
  5. Negozio di orologi

Informazioni su H.Samuel - Bournemouth

Scritti dall'azienda

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Informazioni di contatto

  • 22-28 Commercial Road, BH2 5LP, Bournemouth, Bournemouth, Regno Unito

  • 01202587667

3,4

Nella media

TrustScore 3.5 su 5

24 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Engagement and wedding ring purchase

My engagement ring is designed through Samuels Bournemouth and I’ve since bought my wedding ring from here. Joanne has been exceptionally helpful and assisted with ensuring my ring arrived on time and took the time and care to reassure me and call as soon as my order was in- as we are on a short timescale. I am extremely grateful for her help and for going above and beyond.

22 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

DONT USE!

DONT USE!!
Bought a £600 gold chain snapped 5 times in 9months and the shop refuses to help. Poor quality and bad service. Wouldn’t ever go back there.

16 luglio 2025
Non scritta su invito
Logo di H.Samuel - Bournemouth

Risposta di H.Samuel - Bournemouth

Hi Daisy,

Thank you for contacting us and I am sorry there is an issue with your chain.

If you would like to call us on 0800 458 1065 (opt 3), we will be more than happy to discuss this further with you. Your case number is CS2670494.

Kind regards,

Beck

Valutata 2 stelle su 5

Had my daughter necklace repaired that…

Had my daughter necklace repaired that I had only brought a year before for her 30th.. a white gold heart. The lady said it would be ready on 28th Nov. Never heard so after a couple more days I called them. They said they would ring the repair company and ring me back that day, no return call.
I called again and a lovely girl called Hannah said she would find out and ask the manager. They manager called me and said it was held up at quality control. She said I had to appreciate they were busy...appreciate even though I'm the customer and paying £65 for 1 link repair.
Collected a few days later.. no warm hello from the manager. I also asked did they have any 18ct gold ring's as my husband wanted to buy me one. The manager said no we have to order in, no follow up on this enquiry just walked away.
I purchased a man's watch when I took this repair in. The manager needs customer service training. Not to be so hostile and rude. Sorry to say won't be back. Make Hannah the manager.

9 dicembre 2024
Non scritta su invito
Logo di H.Samuel - Bournemouth

Risposta di H.Samuel - Bournemouth

Hi Mary,

Thank you for reaching out to us and I am sorry to learn of your experience with our repair service and the store.

We would like to discuss this further with you, to help us better understand what had happened. Please call us on 0800 458 1065 (opt 3), your case number is CS2573839.

Kind regards,

Beck

Valutata 1 stelle su 5

Disgusting service

I went to the shop on the Monday morning the 26th Of Feb 2024 and asked if they could take a couple of clips off of my watch
The two ladies that were there were super rude and they took the protective film off the watch face that I left on there as it’s a present
Also payed 20£ to get two clips removed and on the bill it says „ repairs“
I ell it deffently wasn’t a repair !!!!
Rue service and the feeling of getting ripped off has left me leaving the shop feeling frustrated and sad
Disgusting service
I would not recommend !!!

26 febbraio 2024
Non scritta su invito
Logo di H.Samuel - Bournemouth

Risposta di H.Samuel - Bournemouth

Hi Tammy,

Thank you for reaching out to us and I am sorry to learn of your disappointment with our watch adjustment service.

It is correct that this service is chargeable, if the product is either not purchased from our company or out of our 30 days returns policy. The term repairs is a generic term used to cover any minor repairs or adjustment to products carried out in store.

I do take on board your dissatisfaction and if you would like to contact us on 0800 458 1065 (option 3), a colleague will be more than happy to discuss this further with you. Your case number is CS2446188.

Kind regards,

Beck

Valutata 5 stelle su 5

Great customer service

Purchased a watch today at the Bournemouth Town centre store. Fantastic customer service by a lovely lady called Steph. She was very helpful, cheerful and made my purchase very easy. It’s rare to get such great customer service in todays world.

11 settembre 2023
Non scritta su invito
Logo di H.Samuel - Bournemouth

Risposta di H.Samuel - Bournemouth

Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela

Valutata 5 stelle su 5

Watch battery

My watch battery failed recently after only being replaced by H Samuel in Aylesbury at Christmas. I went to the H Samuel store in Bournemouth, the Sales Assistant asked for my receipt which was on my phone and replaced the battery free of charge. Great customer service and very friendly & efficient Sales Assistant.

30 giugno 2021
Valutata 5 stelle su 5

Had an absolutely amazing experience…

Had an absolutely amazing experience with H Samuel. The staff were fantastic and helpful. I bought a beautiful engagement ring for my girlfriend who is back from Canada. The Bournemouth store is a must if you want a friendly, helpful experience.

26 giugno 2021
Valutata 1 stelle su 5

Bad customer service

Rude staff on both occasions that I went to the shop. Very unhelpful and didn’t seem to care or want to be there I won’t be going back again in the future.

23 giugno 2021
Valutata 4 stelle su 5

Wedding Rings

Ordered wedding rings but this store did not do the sizes required. The store did their best to try and get what we wanted. Unfortunately, it turned out they couldn't do mine, but got my partner's and gave us a discount for the inconvenience. Very satisfied customers.

27 maggio 2021

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