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Valutata 5 stelle su 5

My journey with Houzz has been great from the start. It is a brilliant platform, but what really stands out is their commitment to helping you succeed through their onboarding process. I’ve been havi... Leggi di più

Valutata 5 stelle su 5

Said is a great account manager. The way that he initiated contact, picked up the phone and called into our office, without being 'pitchy' or focused only on sales, was genuinely personable. I h... Leggi di più

Valutata 5 stelle su 5

1 to 1 personal advise on specific projects. Patient and easy to communicate with. Always happy to help Joe is a great rep for Houzz

Valutata 1 stelle su 5

If I could give zero I would, they sell you a dream and never fulfil there part. We signed up over a year ago paying over £400 a month taking multiple packages and haven’t landed 1 lead, all the l... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Elettronica e tecnologia

Scritti dall'azienda

Enhance Your Home From Idea to “Done” Inspiration, advice, and the pros to make home happen — open the door to where it all comes together, right here at Houzz. Design Inspo for Every Space Spark your vision by browsing thousands of stunning home photos. Get Ideas → Local Pros for Every Project Hire hometown experts and stay on top of your project’s progress. Find Professionals → Run Your Business Under One Roof Built for home professionals of all trades, Houzz Pro has the tools to manage projects, impress clients, and bring ideas to life. Try for Free


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

346 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(346)

16 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Insightful workshop

Insightful workshop

The workshop was very helpful to learn new features and understand the platform in depth. I genuinely enjoyed it and learned a lot. The team has been super supporting and proactive, and shared really valuable content.

13 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic training day

Fantastic training day

Wanted to give the Houzz UK team a big shout out for the full day training on Houzz Pro. The day was very well thought out. There was enough time in each session to cover the topic and answer questions and nothing felt rushed. The setup with tables and screens felt inclusive and the group size was perfect - and the catering was excellent. And having lots of Houzz experts floating the room to answer questions and help anyone who fell behind really worked to keep the sessions moving along. It was very clear that all the Houzz UK team were absolute experts in the software, and they were always keen to know any recommendations to improve the software (shown by how many were already in the works of being addressed). There was not a single question asked they did not know the answer to. Great training session.

13 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Hallway, Stairs, Landing and Downstairs Toilet Remodel

LA Group Oxford- we called in Lewis, Leo and his group of friendly and professional contractors ( plasterer, plumber and electrician) to discuss redecorating and remodelling my elderly disabled mother’s home. We had some idea of what we wanted but they also had some great suggestions, the workmanship by everyone was to a very high standard and although they had messy jobs to do they made sure every day that they cleaned down as much as they could and kept all walk ways clear for my mum to navigate her way around. They are all very punctual, polite and courteous and a very easy to work with and we are all delighted with the end result. We would highly recommend using them , as we will be in when it comes to future ventures.Keep up the good work guys you’re all awesome, thank you!

12 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible experience

Terrible experience! ABSOLUTELY DO NOT SIGN UP TO HOUZZ.

They will take your money and give you nothing in return.

Very few leads come through. Most of the time the “customers” don’t come back to you and their numbers don’t work. I believe houzz generate FAKE leads.

I have been with houzz for 9 months and haven’t had a job out of it.

My profile has quality projects that have been professionally photographed. I also have great reviews. I don’t think houzz has the footfall of makes out.

Save your money or spend it elsewhere.

6 marzo 2024
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz Pro. So that we may assist, can you provide the name of your business?

Sincerely,
The Houzz Team

Valutata 1 stelle su 5

ONE OF THOSE BUSINESSES THAT DON'T CARE ABOUT YOU

Unfortunately not a fair business. They are strict to annual subscription and give you a total mess only.

You can't cancel subscription either. So they are hoping you will miss the dates and autorenewal will enslave you for another year

In short - ONE OF THOSE BUSINESSES THAT DON'T CARE ABOUT YOU, DIE BUT PAY...

(still waiting until slavery ends in August :) )

18 settembre 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for sharing your experience. We are sorry to hear that you are not currently satisfied with the Houzz Pro program. We have located your account and will have someone follow up shortly.

Sincerely,
The Houzz Team

Valutata 1 stelle su 5

DO NOT GET FOOLED

DO NOT GET FOOLED
This is one of the worst decision that I made by choosing to pay over £300/ month for nothing ! I’ve signed a contract with them for an year and set up my account that didn’t work for day one ! Struggling and wasting a lot of time in meeting with them that in the end to get some leads out of London ! These guys are a completely joke ! I’m not sure what they’ve done to have this rating but from my experience this is NOT suitable to landscape companies at all !

2 aprile 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for taking the time to leave this review. We are very sorry about your experience with us. It is true that many professionals achieve the expected results, but we cannot guarantee that this will always be the case. In any case, we understand your frustration and would like to have a call with you to try to find a solution. When and where could we contact you? You may also reach out to our support team or visit help.houzz.com.

Sincerely,
The Houzz Team

Valutata 1 stelle su 5

Fake Leads / Spam emails only - A real rubbery!

Despite several attempts to start a communication with Houzz, here we are with continuous disappointment and continuing receiving fake leads / spams. I wish we could share the screenshot with the amount of fake leads we received. No sign of apologises from Houzz received or refund of at least all the months we paid to receive spams. Once again, please don't don't sign up to this rubbery. @Houzz: since there is not function to reply to your answer to our previous review, just kindly get back to us on our million requested instead that pretending you care here. Regards, BDH Director.

26 gennaio 2024
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for sharing your honest feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz.

So that we may best assist, are you able to provide the name of your business? You can also reach out to us through help.houzz.com.

Sincerely,
The Houzz Team

Valutata 1 stelle su 5

Do not join this company

Do not join this company! they are arrogant robber who think they can railroad over your legal rights.

they force you to pay a lot of money, there is no reminder about the end of the trial period! I am absolutely outraged - I do not recommend it, do not create an account here, you will be scammed!

Never use or join HouzzPro !
Even the App - doesn’t work properly, there is no contact option, application is hard in use.

15 dicembre 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with Houzz Pro. If you need assistance, please visit us at help.houzz.com.

Sincerely,
The Houzz Team

Valutata 1 stelle su 5

Do not join this company

Do not join this company, they are arrogant robber who think they can railroad over your legal rights. Never use or join Houzz.

27 novembre 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for providing us with your feedback. If you need assistance, please visit us at help.houzz.com.

Sincerely,
The Houzz Team

Valutata 1 stelle su 5

Scam!! Avoid !

£8k invested in to sh**t!
It's a completely hopeless program and most likely generates leads themselves, we haven't received a single job for that spent such an amount of money!
And now there is an auto renewals that no one will tell you about, the account manager is completely hopeless, she was gone for half a year, we dont hear anyting from her, by the wnd of agreement they won't even tell you that after 12 months the payment starts automatically be taken from your bank... it's all nonsense! All companies, insurances and other institutions announce new payment prices and terms, everyone is silent here and waits until the last minute to withdraw your money...
avoid such apps as far as possible!!

23 novembre 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz Pro. While it is true that many professionals find success with our program, we cannot guarantee that this will always be the case. We have located your account and will have someone reach out shortly to address your concerns.

Houzz Outreach Team

Valutata 1 stelle su 5

Business are closed or non existent

Business are closed or non existent, yet they keep it as business is operating. Remove listing of company is closed !!!

22 novembre 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for sharing your feedback with us. If you need assistance for any reason, please contact us through help.houzz.com.

Houzz Outreach Team

Valutata 5 stelle su 5

Excellent training session

Excellent training session led by really positive, informed, helpful Houzz staff.
Great set up that led to both learning and networking.
Houzz have a really supportive, can-do community spirit that is valuable to interior designers like me.

15 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Do not recommend

Isigned up for the services provided by Houzz, and unfortunately, my experience has been far from satisfactory. As a customer, I feel compelled to share my concerns and disappointment with the platform.

Firstly, the 12-month lock-in period is a significant commitment, and I expected the services to justify this duration. However, I have encountered several issues that have left me dissatisfied. My primary concern revolves around the quality of leads provided by Houzz.

Over the course of my subscription, I have received only three leads, and none of them align with the services I provide. It is disheartening to invest time and resources into a platform that does not deliver leads relevant to my business. The leads received were not only irrelevant but also failed to meet the standards I anticipated when signing up with Houzz.

As a customer, I value transparency and effective communication. Regrettably, I have found the customer support to be lacking in addressing my concerns adequately. Attempts to seek clarification or resolution have been met with limited responsiveness, leaving me frustrated and questioning the value of my subscription.

In light of these issues, I would caution other potential users to carefully consider their decision before committing to Houzz's services. The lack of quality leads and unsatisfactory customer support has greatly impacted my experience, and I believe that such concerns should be taken into account by those considering this platform.

I hope that this feedback reaches the appropriate channels within Houzz, and that improvements are made to ensure a more positive experience for users in the future. As it stands, I cannot recommend the platform based on my personal experience.

12 novembre 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz. While it is true that many professionals find success with our program, we cannot guarantee that this will always be the case. So that we may best assist, are you able to provide the name of your business?

Houzz Outreach Team

Valutata 1 stelle su 5

Horrible Customer service

Horrible Customer service! So rude! >:)
Brian was so mean to me! :(
Should be fired immediately.

4 ottobre 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for providing your feedback to us. We are sorry to hear that you have not been satisfied with your experience with Houzz. If you still need assistance, please visit us at help.houzz.com.

Houzz Outreach Team

Valutata 5 stelle su 5

Houzz team I Recommend been…

Houzz team from the beginning have been very helpful and positive in all areas from helping set up web site to marketing tips
And there system is really helpful on building a structured business approach
On areas specially if you are short on time
And having dedicated account manager is so helpful I highly recommend

7 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Abysmal auto renewal policy

Abysmal auto renewal policy.
Haven’t heard from them in 12 months and then when I tried to cancel after the 12 months had passed, they tell me I can't cancel because they have auto renewed it and I needed to inform them before, even though when I asked at the beginning of the contract they said I could cancel after the 12months.

Not once have I received a reminder letter or email to inform me that an auto renewal was to take place which they must do for auto renewals.

They clearly have these auto renewals in place as they provide a poor service that hasn't benefitted our company in any way whatsoever.

5 ottobre 2023
Non scritta su invito
Logo di Houzz UK

Risposta di Houzz UK

Hi,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz. While it is true that many professionals find success with our program, we cannot guarantee that this will always be the case. So that we may best assist, are you able to provide the name of your business?

Houzz Outreach Team

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