Decathlon Ireland Recensioni 

Terrible customer service , poor response times to emails . Completely bundled by bike to work scheme voucher . Over 2 months and still waiting for my bike . Avoid at all costs , don't get the scheme with them , also botched my quote aswell

My 19-year-old daughter went into the Limerick store to buy an inflatable mattress for a camping trip and was refused entry by the security guard, who told her she wasn't over 18.

She IS 19 - legally an adult. I checked the website afterwards and there is no policy stating you have to be over 18 to enter the store to buy general goods.

Very poor attitude from security and not good enough. Won't be back until this is addressed.

"I had an issue with my ASICS trainers, and the online customer support was absolutely fantastic. Big thanks to Stephanie, who was very understanding, professional, and quickly resolved my issue by applying a refund to my account. Excellent customer care!"

Nearly four months waiting for €300+ refund – appalling customer service

I have had an extremely poor experience with Decathlon Ireland and am still waiting for a refund of more than €300 for goods I returned in June 2026.

The returned order contained Decathlon and Marketplace products. I used the return arrangements provided by Decathlon. The Decathlon items were refunded, but more than €300 relating to the remaining returned items is still outstanding.

What followed has been months of emails, unanswered correspondence, contradictory information and repeated assurances that the matter was being escalated.

On 3 September, Decathlon actually told me in writing that my refund had been “successfully issued.” I subsequently discovered that this was incorrect.

Decathlon later confirmed that the Marketplace goods, which had already been in its possession for months, were not dispatched to the seller until 19 September. I have never received a satisfactory explanation as to why this took so long.

It is now 6 October. I still do not have my €300+ refund.

I have made a formal complaint, repeatedly asked for management escalation and spent an unreasonable amount of time chasing money that should have been returned months ago. A €50 goodwill voucher was added to my account, but that obviously does not resolve the outstanding €300+ refund.

I have now asked Decathlon to escalate the complaint to a senior manager with authority to resolve it and have advised that I will pursue the matter through external consumer and payment-dispute channels if it is not resolved.

I find it extraordinary that a straightforward return has taken almost four months and required this level of effort from the customer.

I will update this review if and when Decathlon finally refunds the money owed to me.

Bought a Citysports Foldable Treadmill for Home and Office Use, 1–6 km/h, Incline 0–10%. Set it up and all seemed great on 1st use which was only 10 minutes to trial it. On 2nd use the smell of burning was so overwhelming my 45kg daughter got off it after 30 minutes. I watched a video on how to lubricate it before using it. Whats the point if a walking pad that cannot be used. I reserve judgement on Decathlon dependent on a reply to this review.

Don’t tell you when you order online it will take weeks for delivery!!!!!!

They sent me a bike without pedals.

Very competitively priced item , fast shipping it ended up arriving 5 days early and the tracking from the blogistics company they use was very good

I ordered sailing boots weeks ago, for a trip next week, they have not arrived. They do not have a customer care number only a email which had a automated response, very disappointing. Will not shop with them again

Very disappointing experience with Decathlon Ireland.

My order was sent without a tracking code being properly provided to me. According to An Post, the parcel was supposedly delivered on September 14, but Decathlon never sent me an email confirming that the order had been delivered.

The parcel was not delivered to me. I checked around my property and asked my neighbours, but nobody received it.

I contacted Decathlon customer service, but so far nobody can tell me where my parcel actually is or what happened to it.

This has been a very frustrating and disappointing experience. A company should have proper tracking, clear delivery notifications and take responsibility when an order does not arrive.

After this experience, I would not recommend buying from Decathlon. Very disappointing.

I purchased a bicycle over 3 weeks ago, the delivery was confirmen for Monday 31st August and they still have not sent it. Costumer service is very dismissive and they ignore my emails. They still not process my reimbursement.

If I could give a review of less than one star I would, awful customer service. Bought a treadmill that broke less than six months later and have been chasing them for weeks with no reply to emails or somebody new emails to ask what the problem is all over again. Awful awful experience that is still not resolved. They are ignoring me completely now and I’m out of pocket 800 euro, never ever buy from them.

Waiting a month for an order I made. Never even left their warehouse.

Support kept promising an update within 48 hours. Never happened.

At least I got my refund when I demanded it on the second attempt

I am extremely disappointed with my experience purchasing this treadmill through Decathlon Ireland.
My original delivery date was 8th September, which was then changed to 11th September. Neither date was met, and I had to repeatedly contact customer service trying to establish where my order was. At one point I was even sent a request to review the delivery despite the treadmill not having been delivered.
When I eventually received tracking information, some of the links provided did not give me usable tracking information. The treadmill was eventually delivered, but unfortunately the problems did not end there.
On opening it, I discovered that it had been supplied with a European two-pin Schuko plug rather than a plug suitable for an Irish socket. No suitable adapter or Irish/UK power lead was included, and I did not see anything on the product listing making it clear that I would need to purchase additional electrical equipment before I could use the treadmill.
So after waiting beyond two delivery dates and repeatedly chasing my order, I finally received the treadmill only to find that I cannot actually plug it in and use it.
I purchased through Decathlon Ireland and expected a much better standard of service. I am currently waiting for Decathlon/the Marketplace seller to resolve the plug issue, so I cannot even properly review the performance of the treadmill itself yet.
Overall, a very disappointing purchasing experience.

I bought a pair of sneakers in a Dublin Decathlon shop last 3 September. My daughter used them only three days while we were in Ireland and they broke.

On 10 September we went to a Spanish shop to explain the problem and look for a refund. However, the shop assistant told us that they couldn't do anything because we bought them in Ireland. I called the Decathlon Client department in Spain and they gave me the email address to contact and achieve a refund. Ireland Decathlon suggest bring the item back to the instore team with the receipt and they will assess the shoes and then issue a refund/exchange depending on what their findings are. The cost of that is higher than the value of the sneakers. I am very disapointed with the solution proposed.

Shit company to deal with no interest in helping you won't answer phones and when you do get through they are pig irogant there is now customer service.

I have been waiting on a delivery of a bicycle for a long time now and I received a mail from Decathlon Ireland, asking me if I am happy with my delivery, although I have not received it. The e-mail address does not work. All my mails get sent back to me undelivered. The telephone number also does not work. The recording tells me to use the e-mail address which doesn’t work and when I press 1 for further assistance, the phone line goes dead after a couple of rings. There is literally no way to get in touch with this company at all. Stay away from this company. Take your business elsewhere. It’s just a nightmare.

I went into Decathlon Ballymun to have a look around as I was thinking about buying a bike. I honestly had very little knowledge about bikes and wasn't sure what I needed or where to start.
I met Alison in the bike section, and she was absolutely amazing. She was so helpful, knowledgeable and patient, and took the time to explain everything to me and help me choose the right bike and all the accessories I needed.
Alison was actually due to finish work and go home, but she still took the time to go through everything with me and make sure I understood what I was buying and had everything I needed. She really went above and beyond and made the whole experience so easy and enjoyable.
Thanks to Alison's help, I ended up buying the bike along with all the accessories I needed. I went in not knowing much at all about bikes, but I left feeling confident that I had chosen the right one.🚲
A huge thank you to Alison for all her help — she was brilliant and a real credit to Decathlon Ballymun! Highly recommend the store, especially the bike department.

Never heard of Decathlon "Marketplace" so when their website said "Sold and shipped by Pro Sport Lights" I misread it and assumed that was a company that just delivered the order for Decathlon (as I had bought from Decathlon and that order was great) I was wrong... The package arrived (delivered by GLS) looking like it was attacked by an angry dog. I'm just relieved that what I ordered was tools in a tool box so the destruction was just to the cardboard box the order came. It's a warning though to never order anything here again, definitely not anything in any way breakable. IE5U8GAK88TP-A