Houzz UK Recensioni 

I previously left a one star review, they said they’d contact me to sort it and never did. Shockingly awful service. Avoid at all costs.

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NOT ANSWERING COMPLAINTS

CHARGED ME IN TOTAL UNDER 1K FOR SERVICE THAT BEEN MIS SOLD AND OVERPRICED

NO ACTUAL CUSTOMER CARE AT ALL , JUST FAKE PROMISES OF GROWING MY BRAND

TOOK MY MONEY DURING COVID , STILL CHASING THEM FOR A REFUND BUT NO LUCK

THE MOST DISGUSTING SERVICE AND NO AFTER CARE !

NON EXISTING COMPLAINTS DEPARTMENT

I HAD TO REPORT IT TO THE BANK AS FRAUD TO STOP MONEY COMING OF MY ACCOUNT

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I am a Houzz Pro client.

I would really caution against using this platform as a professional. They sell exposure - not projects. Leads might have been decent in the past, when there was an appropriate amount of professionals signed up (relative to a commensurately high amount of demand from potential clients). The quality of the leads today is awful. "Clients" oftentimes do not respond. Those who do are looking for handyman services (I am an architect..). I am embarrassed to share how little traffic my page generates. Every single other service I use outperforms Houzz - by a long shot. Pinterest (a free service) has pushed more people to visit my website in 3 days than Houzz has managed to do in the 6-7 months I have been a client.

And then we have customer support. Let's be honest - these are just reconverted salespeople. My last two meetings were painful. There was no attempt at solving any issues communicated. It was a 45min sales pitch - full of promises for next year.

My latest interaction is from this week. The photos that I have been trying to select for the "Visual Project Match" have not been uploading - most not even pending a review from Houzz. It has been a week. 10 emails with their support team. Still nothing. This is one of the most basic and essential services that they offer for the price of the subscription. There have been countless other issues - and very little support. If they have the decency to respond to this review, they will probably do so with the same generic message you can find elsewhere.

I have 5 months left on my subscription. I had to call twice and write 5 emails to make sure that Houzz would not automatically renew my membership. The fact that they do not have that as a basic function accessible by professionals on their platform is already super suspicious. Reading some of these other reviews, I can tell that it is by design. I have now changed bank, leaving only what I owe Houzz for the remaining 5 months in the account they have on file. I will be cancelling my card the second the payment for the final month is completed. I would urge others to do the same.

To be fair, they are good at one thing: selling you something that they do not own. I fell for it, others have and will undoubtedly continue to do so. And I get it. I signed up when business was tough - in the hopes of generating some business. When things are bleak, we fall victim to those who tell us what we want to hear.

Statistically speaking, I am sure that this platform works for some. I would be extremely surprised if everyone who signed up was going through the same experience. But having asked around, I would say that approximately 75% of professionals on the platform feel the way I do.

Update: Houzz UK responded. I think if anyone wants to understand what we are dealing with they can refer to that message. They completely missed the point. They did not address a single of the outstanding elements I describe above. The only thing they say is that they do not promise leads - which is simply paraphrasing my first point. In the meantime they have managed to close all the tickets I submitted in regards to the technical problems on the platform. It just gets worse and worse...

I enrolled with Houzz for 12 months and never used it.
I have noticed that Houzz charged me after this period. When I requested to cancel these payments, Houzz stated that I needed to notify them; otherwise, they would continue charging. But I can't cancel before the 12 months have been completed. No emails received; they take the money and that's it!!. Not recommend!!

I signed up for Houzz Pro to help grow my trade business, but the experience has been deeply frustrating.

When my contract ended, I never renewed, and tried to cancel my subscription — but there was no way to do it directly through the platform. I reached out for support, but found there were no proper support channels available. I was told I’d have to wait up to three months before anyone could respond to my query — which I found completely unacceptable.

Even more frustrating: all conversations are kept off the record, so there’s no written confirmation of what was discussed — even when I was finally able to speak with someone via Zoom.

Houzz must follow UK consumer protection laws, which require clear cancellation options and prevent companies from charging customers without consent. This experience shows how easily platforms like Houzz can fail small traders like myself.

If you're thinking of signing up, be warned: there is no direct cancellation, support is nearly impossible to reach unless you book a Zoom call.

Been a Pro member from day one. Find it fantastic. Couldn’t run my business without it now. And each year the options just get better. Excellent value for money too. Well done Houzz!!

love the fence with slats and gaps to allow free flow of air

It was an amazing experience so far, when creating this Houzz profile

The first dedicated support Zoom meeting Seila held was very informative for new customers. Sheila is warm and inviting and confident in sharing her knowledge.
The overall experience is a very good one.

Always love the variety for inspiration, my first visit when starting new project

I have signed up to Houzz pro.

My account manager to Joe Richardson and he is incredibly helpful. The platform is a good way to get leads as an interior designer. It must be said that often it is difficult to convert leads to projects because some enquiries are people simply researching. Others that come through are often met with many designers chasing the potential business making it difficult to contact the enquirer and convert the project.

My pro account goes above and beyond to assist. Couldn’t recommend him more highly.

Without a doubt Houzz is my primary directory for business. It's an incredibly powerful resource that allows me to communicate with clients as well as showcase and co-ordinate my projects.

The POL-BUILD COMPANY is definitely a 5-star building company, with Teresa as Project Manager and her team of very competent, reliable, resilient and hard-working builders, always quick to respond to any on-the-spot problems. All the renovations were finished to a very high standard and I will definitely be using them for any future refurbishment works.

I would not recommend to Pros on my experience with Houzz. After signing up for their platform, I found that it did not generate any leads or provide any tangible benefits for my business at all! Although sent leads - they were cold ones. I followed the correct cancellation procedure, giving notice as required. However, closing the account was just plain difficult, bouncing from pilar to post - non use email addresses and even the Sale person fobs you off!
Since closing my account, ( luckily my card had expired as they tried to take a years payment despite me giving notice) they have completely blocked me from even viewing their website!

I would suggest cancelling your payment if you do not want them to just dip in to your account!

However what’s even more frustrating is that trying to contact Houzz for get a resolution is completely impossible. Their emails they request you write to - do not exist, making it clear that they have no interest in engaging with anyone AFTER you sign up. The lack of transparency and poor customer service is completely unacceptable and I would avoid at all costs - There are far better platforms these days!!

Blocking a former user from accessing publicly available information on their site feels like an unfair penalty for simply choosing not to continue with their services. I urge Houzz to reconsider these restrictive measures and provide a proper means of communication for those needing assistance.

Based on my experience, I would not recommend Houzz to other professionals seeking a reliable and fair platform.

Update
Having reached out, Houzz are still unable to unblock my account online so I have access to my saved images. Wishing I'd never been pulled in by the consistent initial sales calls from sales reps at Houzz.

I have tried 3 times to submit a review for a tradesman where the experience in dealing with them was horrendous. The review has been moderated every time and Houzz seem unwilling to post any negative reviews. Each review has been careful to follow the companies review policy and the most recent was edited to such an extreme it barely reflected the terrible experience I had endured.
I employed this company through Houzz and relied on the flawless reviews on their website. Had I know it was not possible to submit a negative review I would certainly have questioned the legitimacy of the reviews and the Houzz site.
I'm not sure s single negative review will deter people from employing a tradesman however there is a need to highlight certain practices for others to be aware of. If Houzz are unwilling to allow these details to be documented they are not accurately reflecting their clients experiences and others are at risk of falling into the same traps.

Efficient and speedy responses with friendly and helpful back up to this great tool for Interior design services

I’ve been using Houzz for my business or the last 5 years, and overall, it’s been a fantastic platform that brings in a steady stream of good leads. The staff are incredibly friendly, knowledgeable, and always happy to assist with any questions or concerns. Their support really adds a personal touch to the experience.

One area where I feel there’s room for improvement is the ability to tailor my package more. There are several extras included that my business doesn’t use, and it would be great if the pricing could better reflect this. That said, I’m sure many other companies find these features useful, so it’s likely down to individual needs.

Despite this small drawback, I’d still give Houzz 5 stars. It’s a solid platform that provides a reliable source of revenue for my business. As with anything, you get out what you put in, and I’m looking forward to continuing to grow my business with Houzz in the years ahead!