I have always rented in the private sector and have been astonished at the upgrade that Housing 21 provides. Modern, well equipped/decorated building and flat. I’ve been amazed at facilities, welcomed... Leggi di più
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I have always rented in the private sector and have been astonished at the upgrade that Housing 21 provides. Modern, well equipped/decorated building and flat. I’ve been amazed at facilities, welcomed... Leggi di più
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My experience of being at St Dominic's court is amazing, its one of the best places i have ever lived, the 2 managers Jasmin and Sophie are really helpful and have always been there for me when i hav... Leggi di più
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Lovely assisted living apartments. Carers and all the staff are like family. Nothing is too much bother. Friendly, knowledgeable, experienced carers who are also approachable and respectful.... Leggi di più
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Latest is Housing 21 Ops Management offer a £5 cream tea occasion as compensation for no hot water on avge 10 hours each time for nine times during Aug/Sept/Oct 2023 when £50 per flat asked by me !!!... Leggi di più
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Scritti dall'azienda

Housing 21 is a leading not-for-profit provider of Retirement Living and Extra Care properties, We help older people live well, with dignity and autonomy, by providing support or care in quality social rent and shared ownership housing services. We operate in 220+ local authority areas, managing over 24,200 properties and provide over 48,000 hours of in-house care each week (Extra Care).
Our roots lie with the Royal British Legion (RBL), which in 1921 began to house disabled ex-servicemen and widows and, later, older ex-servicemen and women. In 1964, we became a recognised housing association before separating from the Royal British Legion in 1993 to become Housing 21.
Our three guiding principles are: 21, Better and Experience. We seek to apply these to all that we do.
We are committed to providing a modern, forward-thinking 21st century service. This includes updating and modernising our existing housing, as well as developing new and innovative property designs and service models for the future. We will challenge ourselves to think differently, embracing the disruptive potential of new technologies and the challenges and opportunities of social change.
We strive for continuous improvement and innovation in all that we do. We will never become complacent and will constantly challenge ourselves to do better and achieve better performance, quality and value for money. We aim to be ‘better than good’ and work hard to provide excellent services we are proud of and our residents deserve.
We aim to provide a consistently excellent service and a great experience for all the people we serve. We seek to engage and empower residents to make choices and exercise control over the services they receive and to devolve decision making to local employees who are closest to the residents whenever practicable and possible. We are committed to acting ethically and openly in all that we do, questioning whether we are ‘doing the right thing’ and being ready to acknowledge and learn from mistakes. Ultimately the success of Housing 21 rests on the satisfaction we provide to our residents.


Tricorn House, 51–53 Hagley Road, B16 8TP, Birmingham, Regno Unito
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Visited the show court today at matilda court with my mum,it was such an amazing huge place the apartments are quite big and stunning lovely and very well presented.security wise fab very bright and well aired.a lovely Jeanette showed us around and was very friendly.close to a bus route overall a lovely place to live very happy 😊

Risposta di Housing 21
We met with Jeanette who was so helpful.She explained everything to us about our new home.The apartment is beautiful.We are being updated all the time about our application.We are so pleased with the way housing 21 has been so great from the start of our process to becoming a resident at Matilda Court in Crewe.

Risposta di Housing 21
I write this review now looking back in hindsight of the reviews that I read of housing21 when I got the job offer as care assistant that forewarned me prior of the experience now that I would have thereafter. I should have not bothered to go ahead with the application.
I found it so exhausting that after all the the perseverance of getting my DBS sorted and tackling the tech which failed me to get my ID recognise me to the online study and not be seen by management. I see it now that I had been saved from system that is negative. I spent so much money on giving more than my role needed.
I had the most wonderful interview with one of the members of staff that could relate to my experiences and that helped reassure me that my experience as a care from an incredibly young age right up until a teen and then again as a adult.
But I do believe that not having any training for staff going through the menopause and ending economic abuse moving into employment should be under taken or to ensure that something is created in the caring field for employers. I saw this have a very a strong positive impact for my mum as she worked in care field. The Government didn't do it nor was it available for my mums work place but as a brilliant employer that my mum had ensured that staff health and wellbeing were factored into the work place and it's where the bench mark was set.
On this count Housing21 has failed me and failed it's staff managers too. When I go for interviews I look for excellence in how they treat staff and I compare it to the the experience of the past.
I am aware that fields can change, however I was raised in environment of excellence as young child and also come to know as an adult carer. Plus did work experience at an exceptional care home which had more applicants and high retention has along lasting positive impression on me.
Housing21 Managers don't have this nor have the emotional bandwidth to understand how hiring women with menopause plus those who are leaving economic abuse to move into employment need measures in place so they don't have to go back into the negative side of life should they be forced to resign. This extra mile is nothing new it's in legislation but until an employer takes it upon themselves it won't be included in how staff are brought on board.
I was so emotional last week as menopause and extreme tiredness was kicking butt, regardless or not if they had transport or not. The fact that I got to the appointed training place to what seems like I was disregarded and not even have my past efforts noticed. It says alot this employer.
This should be mandatory. For me studying Psychology and Child Psychology at Law School. I understand employment law quite well.
I understood how I was being perceived and possibly portrayed and as for the pay looking back was not even worth my time. Due to working with my mum and then taking care of her at the time they are not willing to invest in their staff. I tried to do the trainings which failed me more times than necessary, even the manager it failed the staff member which got her angry. The Online trainings need to sorted out and simplified.
What I didn't know was there 2 other job offers waiting for me round the corner which showed me my skills and qualities and the appreciation was shown admirably by a different care homes and fits with my law education. called this lucky I don't know but it put a smile on my face and restored my faith.
I will decide if I take up the new offer or not after I come from sick leave and send back the funds for transport to get home safely which again I was lucky that I got even that. An experience I won't forget and I have learnt well.

Risposta di Housing 21
Excellent having person to contact, would be useful for managers to have a leaflet to give relqtives to explain next steps as initially hard to find out exactly once needed. Once spoke to Kay Sanderson it all fell into place easil;y.

Risposta di Housing 21
Pomeroy court in Huyton is a housing 21 over 55 housing scheme.The apartments are beautiful very modern.We have a beautiful lounge for friends neighbours and visitors to chat
We have games ,quizzes,entertainment or just meet in the lounge for a good catch up few laughs and drinks.

Risposta di Housing 21
The staff are extremely helpful. The flat is lovely. There is plenty of of activities. It’s just a lovely place to live.

Risposta di Housing 21
Camoys court great housing team!

Risposta di Housing 21
The facility was lovely, the support fair, but the communication with the head office was generally very poor. Slow and often unclear about own processes with contradictory advice and information around the buying and then selling processes.

Risposta di Housing 21
To be honest Tracy's doing a great job of poppy court she a diamond sorts every thing out for you and both help us all here at poppy court housing 21 thank you very much for your kind help Terry. ❤️👍

Risposta di Housing 21
I live in a Housing 21 retirement complex at Brigadier Hargreaves Court in Sheffield. Housing 21 have just replaced bathrooms in all of the flats. I can't believe what a high standard my bathroom has been done to. It is absolutely beautiful. Housing 21 are fantastic landlords. They keep the flats and the communal arrears to the highest standard. I would highly recommend them.

Risposta di Housing 21
Thanks to the manager at Broad meadow. A small problem was addressed. Sattifactory conclusion achieved.

Risposta di Housing 21
Our move was excellent. Our movers did all the hard work. Residents and staff we have met have all been friendly and helpful. We are settling in well. Minor hiccups are a dripping kitchen tap, and bathroom door is missing a handle on the inside and is very difficult to open. The contractors fitting the security system have been friendly despite their frustration with the difficulties with the system.
Overall we think this will have been a good move for us.
We are enjoying the social activities

Risposta di Housing 21
Housing 21 is managed very well indeed, residents requests are listened to and accommodated within reason. The grounds are really well maintained; and if like me you enjoy gardening….the ground floor flat residents have their own little garden they can potter in. The facilities are all good and the neighbours are too!!

Risposta di Housing 21
Lovely place to live I feel safe here this was my top concern when I moved here .
The manager, couldn’t ask for one better nothing is too much trouble for her.
All modern inside, immaculately clean in all the communal areas. Very satisfied 😊

Risposta di Housing 21
I worked for this company for 17 years, with not one complaint in all that time. This all changed when a new resident moved in and took an instant dislike to me. She made complaint after complaint about me (one being the fact there was a dead fly on the ceiling) and there was no backing whatsoever from Housing21 towards me, although I had done nothing wrong i was expected to change the way i had worked for all those years. I handed my notice in due to the way I had been treated by Housing21. If you're thinking of working for this company, I'd think again. Absolutely no duty of care to employees, AVOID

Risposta di Housing 21
I really love where I live in Trefor Jones Court. I have a lovely flat and some good neighbours. Our Manager is lovely and very approachable with a good sense of humour and any problems, which are few, are soon dealt with. We’re also kept in the picture by Housing 21 regarding any news and updates.
Having moved from a damp, mouldy place, it was a good move for me moving here.

Risposta di Housing 21
I was recently utilising the guest suite at Jenner Court and am delighted to I found the room and other areas clean and welcoming. The manager Julie Tyler was extremely pleasant and more than helpful and a warm and friendly personality allied to efficiency.My thanks to Jenner Court. Kind regards. All other residents very relaxed and friendly, particularly Denise.
Kind regards. Frank Parry

Risposta di Housing 21
It truly is a beautiful place to live. I feel my sister is so well looked after by all the staff, they even give new residents a welcome pack . Nothing is too much trouble. The cleaners are wonderful too as is the maintenance team. I can’t fault the place. The bistro is very warm and welcoming also, beautiful gardens. We are genuinely grateful we found bowland view. It’s a fantastic place to live and be looked after in.

Risposta di Housing 21
Excellent REM meeting with Daniel Lee and Pam Lambert

Risposta di Housing 21
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