Housing 21 Recensioni 

326
•
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

I have always rented in the private sector and have been astonished at the upgrade that Housing 21 provides. Modern, well equipped/decorated building and flat. I’ve been amazed at facilities, welcomed... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience of being at St Dominic's court is amazing, its one of the best places i have ever lived, the 2 managers Jasmin and Sophie are really helpful and have always been there for me when i hav... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lovely assisted living apartments. Carers and all the staff are like family. Nothing is too much bother. Friendly, knowledgeable, experienced carers who are also approachable and respectful.... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Latest is Housing 21 Ops Management offer a £5 cream tea occasion as compensation for no hot water on avge 10 hours each time for nine times during Aug/Sept/Oct 2023 when £50 per flat asked by me !!!... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia
  2. anche in
  3. Associazione di proprietari e inquilini
  4. Associazione o organizzazione
  5. Fornitore del regime pensionistico
  6. Organizzazione senza scopo di lucro

Informazioni su Housing 21

Scritti dall'azienda

Who we are

Housing 21 is a leading not-for-profit provider of Retirement Living and Extra Care properties, We help older people live well, with dignity and autonomy, by providing support or care in quality social rent and shared ownership housing services. We operate in 220+ local authority areas, managing over 24,200 properties and provide over 48,000 hours of in-house care each week (Extra Care).

Our history

Our roots lie with the Royal British Legion (RBL), which in 1921 began to house disabled ex-servicemen and widows and, later, older ex-servicemen and women. In 1964, we became a recognised housing association before separating from the Royal British Legion in 1993 to become Housing 21.

Our guiding principles

Our three guiding principles are: 21, Better and Experience. We seek to apply these to all that we do.

21

We are committed to providing a modern, forward-thinking 21st century service. This includes updating and modernising our existing housing, as well as developing new and innovative property designs and service models for the future. We will challenge ourselves to think differently, embracing the disruptive potential of new technologies and the challenges and opportunities of social change.

Better

We strive for continuous improvement and innovation in all that we do. We will never become complacent and will constantly challenge ourselves to do better and achieve better performance, quality and value for money. We aim to be ‘better than good’ and work hard to provide excellent services we are proud of and our residents deserve.

Experience

We aim to provide a consistently excellent service and a great experience for all the people we serve. We seek to engage and empower residents to make choices and exercise control over the services they receive and to devolve decision making to local employees who are closest to the residents whenever practicable and possible. We are committed to acting ethically and openly in all that we do, questioning whether we are ‘doing the right thing’ and being ready to acknowledge and learn from mistakes. Ultimately the success of Housing 21 rests on the satisfaction we provide to our residents.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

326 recensioni

5 stelle
4 stelle
3 stelle
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3,9

Tutte le recensioni

(326)

76 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Visited the show court today at matilda…

Visited the show court today at matilda court with my mum,it was such an amazing huge place the apartments are quite big and stunning lovely and very well presented.security wise fab very bright and well aired.a lovely Jeanette showed us around and was very friendly.close to a bus route overall a lovely place to live very happy 😊

12 agosto 2026
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Risposta di Housing 21

Hi Kirsty,

Thank you for your 5 star review!
We're glad that you both enjoyed viewing our new scheme.
We hope to welcome you again. Good luck with the next steps in your new home journey.

Many thanks,
The Housing 21 Team

Valutata 5 stelle su 5

Housing application

We met with Jeanette who was so helpful.She explained everything to us about our new home.The apartment is beautiful.We are being updated all the time about our application.We are so pleased with the way housing 21 has been so great from the start of our process to becoming a resident at Matilda Court in Crewe.

11 agosto 2026
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Risposta di Housing 21

Hi Gail,

Thank you for taking the time to leave us a 5 star review!
We're happy that Jeanette has made the application process a positive experience for you - we will pass this onto her. We are looking forward to having you at Matilda Court.

Many thanks,

The Housing 21 Team

Valutata 2 stelle su 5

I write this review now looking back in…

I write this review now looking back in hindsight of the reviews that I read of housing21 when I got the job offer as care assistant that forewarned me prior of the experience now that I would have thereafter. I should have not bothered to go ahead with the application.

I found it so exhausting that after all the the perseverance of getting my DBS sorted and tackling the tech which failed me to get my ID recognise me to the online study and not be seen by management. I see it now that I had been saved from system that is negative. I spent so much money on giving more than my role needed.

I had the most wonderful interview with one of the members of staff that could relate to my experiences and that helped reassure me that my experience as a care from an incredibly young age right up until a teen and then again as a adult.

But I do believe that not having any training for staff going through the menopause and ending economic abuse moving into employment should be under taken or to ensure that something is created in the caring field for employers. I saw this have a very a strong positive impact for my mum as she worked in care field. The Government didn't do it nor was it available for my mums work place but as a brilliant employer that my mum had ensured that staff health and wellbeing were factored into the work place and it's where the bench mark was set.

On this count Housing21 has failed me and failed it's staff managers too. When I go for interviews I look for excellence in how they treat staff and I compare it to the the experience of the past.

I am aware that fields can change, however I was raised in environment of excellence as young child and also come to know as an adult carer. Plus did work experience at an exceptional care home which had more applicants and high retention has along lasting positive impression on me.

Housing21 Managers don't have this nor have the emotional bandwidth to understand how hiring women with menopause plus those who are leaving economic abuse to move into employment need measures in place so they don't have to go back into the negative side of life should they be forced to resign. This extra mile is nothing new it's in legislation but until an employer takes it upon themselves it won't be included in how staff are brought on board.

I was so emotional last week as menopause and extreme tiredness was kicking butt, regardless or not if they had transport or not. The fact that I got to the appointed training place to what seems like I was disregarded and not even have my past efforts noticed. It says alot this employer.

This should be mandatory. For me studying Psychology and Child Psychology at Law School. I understand employment law quite well.

I understood how I was being perceived and possibly portrayed and as for the pay looking back was not even worth my time. Due to working with my mum and then taking care of her at the time they are not willing to invest in their staff. I tried to do the trainings which failed me more times than necessary, even the manager it failed the staff member which got her angry. The Online trainings need to sorted out and simplified.

What I didn't know was there 2 other job offers waiting for me round the corner which showed me my skills and qualities and the appreciation was shown admirably by a different care homes and fits with my law education. called this lucky I don't know but it put a smile on my face and restored my faith.

I will decide if I take up the new offer or not after I come from sick leave and send back the funds for transport to get home safely which again I was lucky that I got even that. An experience I won't forget and I have learnt well.

4 agosto 2026
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Risposta di Housing 21

Hi Angela,

Thank you for taking the time to share your feedback.

It looks like your review may have been intended for Glassdoor rather than Trustpilot, as it relates to your experience as an employee rather than living with us.

If you’d like to update it on the correct platform, that will help ensure it reaches the right audience.

We appreciate your comments and are committed to improving our employee experience wherever we can.

Many thanks.
The Housing 21 Team

Valutata 5 stelle su 5

Brilliant 👏

Brilliant 👏

4 agosto 2026
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Risposta di Housing 21

Hi Katrina,

Thanks for taking your time to leave us a five star review!

Many thanks,
The Housing21 Team

Valutata 5 stelle su 5

Excellent having person to contact

Excellent having person to contact, would be useful for managers to have a leaflet to give relqtives to explain next steps as initially hard to find out exactly once needed. Once spoke to Kay Sanderson it all fell into place easil;y.

7 luglio 2026
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Risposta di Housing 21

Hi,

Thanks for taking the time to leave us a review!

It’s great to hear that you found having a point of contact helpful and that you received the support and guidance you needed.

Thanks,
The Housing 21 Team

Valutata 5 stelle su 5

Pomeroy court in Huyton is a housing 21…

Pomeroy court in Huyton is a housing 21 over 55 housing scheme.The apartments are beautiful very modern.We have a beautiful lounge for friends neighbours and visitors to chat
We have games ,quizzes,entertainment or just meet in the lounge for a good catch up few laughs and drinks.

25 luglio 2026
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Risposta di Housing 21

Hi Margaret,

Thanks for taking the time to leave us a 5 star review!

It’s great to hear that you’re enjoying life at Pomeroy Court and making the most of the beautiful communal spaces, activities and opportunities to spend time with neighbours, friends and visitors.

Thanks,
The Housing 21 Team

Valutata 5 stelle su 5

The staff are extremely helpful

The staff are extremely helpful. The flat is lovely. There is plenty of of activities. It’s just a lovely place to live.

23 luglio 2026
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Risposta di Housing 21

Hi,

Thanks for taking your time to leave us a five star review!

It's great to hear that you're having a lovely time living with us and are enjoying the activities!

Thanks,
The Housing 21 Team

Valutata 5 stelle su 5

Camoys court great housing team!

Camoys court great housing team!

23 luglio 2026
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Risposta di Housing 21

Hi Emma,

Thanks for taking the time to leave us a five star review!

We're so glad to hear you've had a great experience with the team at Camoys Court!

Many thanks,
The Housing 21 Team

Valutata 1 stelle su 5

Communication

The facility was lovely, the support fair, but the communication with the head office was generally very poor. Slow and often unclear about own processes with contradictory advice and information around the buying and then selling processes.

12 agosto 2025
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Risposta di Housing 21

Hi Emily,

Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with head office.

If you would like to raise this further, please email us directly: feedback@housing21.org.uk so we can look into this in more detail.

We wish you all the very best for the future and thank you again for sharing your experience.

Thank you,
The Housing 21 Team

Valutata 5 stelle su 5

To be honest Tracy's doing a great job…

To be honest Tracy's doing a great job of poppy court she a diamond sorts every thing out for you and both help us all here at poppy court housing 21 thank you very much for your kind help Terry. ❤️👍

13 luglio 2026
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Risposta di Housing 21

Hi Terry,

Thank you for taking the time to leave us a review.

We're pleased to hear that you enjoy living with us and its wonderful to hear your kind words about the Housing Manager

Many thanks,

The Housing 21 Team

Valutata 5 stelle su 5

New bathrooms.

I live in a Housing 21 retirement complex at Brigadier Hargreaves Court in Sheffield. Housing 21 have just replaced bathrooms in all of the flats. I can't believe what a high standard my bathroom has been done to. It is absolutely beautiful. Housing 21 are fantastic landlords. They keep the flats and the communal arrears to the highest standard. I would highly recommend them.

16 luglio 2026
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Risposta di Housing 21

Hi Margaret,

Thank you for taking the time to leave us a review.

We are pleased to hear your positive experience of Housing 21 and that you are enjoying your newly refurbished bathroom.

We hope that you continue to enjoy living with Housing 21.

Many thanks,

The Housing 21 Team

Valutata 5 stelle su 5

Thanks to the manager at Broad meadow

Thanks to the manager at Broad meadow. A small problem was addressed. Sattifactory conclusion achieved.

6 luglio 2026
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Risposta di Housing 21

Hi Teresa,

Thank you for taking the time to leave us a review.

We are pleased to hear your positive experience of Housing 21 and hope that you continue to enjoy living with us.

Many thanks,

Housing 21 Team

Valutata 4 stelle su 5

Our move was excellent

Our move was excellent. Our movers did all the hard work. Residents and staff we have met have all been friendly and helpful. We are settling in well. Minor hiccups are a dripping kitchen tap, and bathroom door is missing a handle on the inside and is very difficult to open. The contractors fitting the security system have been friendly despite their frustration with the difficulties with the system.
Overall we think this will have been a good move for us.
We are enjoying the social activities

20 maggio 2026
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Risposta di Housing 21

Hi Mr and Mrs Gannon,

Thank you for taking the time to leave us a review.

We are pleased to hear your positive experience of Housing 21 and that you are settling in to your new home.

We hope that you continue to enjoy living with Housing 21.

Many thanks,

Housing 21 Team

Valutata 5 stelle su 5

Housing 21 is managed very well indeed

Housing 21 is managed very well indeed, residents requests are listened to and accommodated within reason. The grounds are really well maintained; and if like me you enjoy gardening….the ground floor flat residents have their own little garden they can potter in. The facilities are all good and the neighbours are too!!

19 giugno 2026
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Risposta di Housing 21

Hi Lindsay,

Thank you for taking the time to leave us a review.

We are pleased to hear your positive experience of Housing 21 and that you are enjoying the gardens.

We hope that you continue to enjoy living with Housing 21.

Many thanks,

Housing 21 Team

Valutata 5 stelle su 5

Lovely place to live I feel safe here…

Lovely place to live I feel safe here this was my top concern when I moved here .
The manager, couldn’t ask for one better nothing is too much trouble for her.
All modern inside, immaculately clean in all the communal areas. Very satisfied 😊

17 giugno 2026
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Risposta di Housing 21

Hi Karen,

Thanks so much for taking the time to leave us a review.

We’re delighted to hear that you feel safe and happy in your property, we know how important that is when choosing somewhere to live.
It’s also wonderful to hear your kind words about the Housing Manager.

Thank you again for your feedback, and we’re so glad you’re enjoying living with us.

Many thanks,
The Housing 21 Team

Valutata 1 stelle su 5

No duty of care to employees, AVOID

I worked for this company for 17 years, with not one complaint in all that time. This all changed when a new resident moved in and took an instant dislike to me. She made complaint after complaint about me (one being the fact there was a dead fly on the ceiling) and there was no backing whatsoever from Housing21 towards me, although I had done nothing wrong i was expected to change the way i had worked for all those years. I handed my notice in due to the way I had been treated by Housing21. If you're thinking of working for this company, I'd think again. Absolutely no duty of care to employees, AVOID

12 febbraio 2026
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Risposta di Housing 21

Hi Tracey,

Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and that you felt unsupported after such a long period of service.

We take concerns about colleague support and wellbeing very seriously.
Our aim is always to provide a fair, respectful, and supportive working environment. We recognise how challenging situations like the one you’ve described can be.

To ensure your concerns are directed to the appropriate team, please email us directly: feedback@housing21.org.uk so we can look into this in more detail.

We wish you all the very best for the future and thank you again for sharing your experience.

Thank you,
The Housing 21 Team

Valutata 5 stelle su 5

I really love where I live in Trefor…

I really love where I live in Trefor Jones Court. I have a lovely flat and some good neighbours. Our Manager is lovely and very approachable with a good sense of humour and any problems, which are few, are soon dealt with. We’re also kept in the picture by Housing 21 regarding any news and updates.
Having moved from a damp, mouldy place, it was a good move for me moving here.

10 giugno 2026
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Risposta di Housing 21

Hi Jan,

Thank you so much for sharing your experience at Trefor Jones Court. We’re really pleased to hear how much you enjoy your home and that you’ve settled in well.

Moving from a damp and mouldy property is a big change, so we’re especially pleased that your move has had such a positive impact on your wellbeing.

Thank you for taking the time to leave such thoughtful feedback.

Many thanks,
The Housing 21 Team

Valutata 5 stelle su 5

Pleasant, warm, friendly and relaxing.

I was recently utilising the guest suite at Jenner Court and am delighted to I found the room and other areas clean and welcoming. The manager Julie Tyler was extremely pleasant and more than helpful and a warm and friendly personality allied to efficiency.My thanks to Jenner Court. Kind regards. All other residents very relaxed and friendly, particularly Denise.
Kind regards. Frank Parry

23 maggio 2026
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Risposta di Housing 21

Hi Frank,

Thanks for taking the time to leave us with a five star review.

We're so glad to hear that you had a positive experience using one of our guest rooms and hope you will visit again.

Many thanks,

The Housing 21 Team

Valutata 5 stelle su 5

It truly is a beautiful place to live

It truly is a beautiful place to live. I feel my sister is so well looked after by all the staff, they even give new residents a welcome pack . Nothing is too much trouble. The cleaners are wonderful too as is the maintenance team. I can’t fault the place. The bistro is very warm and welcoming also, beautiful gardens. We are genuinely grateful we found bowland view. It’s a fantastic place to live and be looked after in.

2 giugno 2026
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Risposta di Housing 21

Hi Sara,

Thanks for taking the time to leave us with a five star review.

We're so glad to hear that your sister is settling in to Bowland View and thank you for the kind words about the scheme, colleagues and services.

We hope that you continue to have a great experience with us.

Many thanks,

The Housing 21 Team

Valutata 5 stelle su 5

Excellent REM meeting with Daniel Lee…

Excellent REM meeting with Daniel Lee and Pam Lambert

1 giugno 2026
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Risposta di Housing 21

Hi Jacqueline,

Thanks for taking the time to leave us a five star review.

We're glad to hear that you had a great resident engagement meeting and hope that you continue to enjoy living with Housing 21.

Thanks,

The Housing 21 Team

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