Home Discount Recensioni 

390
TrustScore 3 su 5

3,0

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Ordered 2 radiator covers. Arrived in a couple of days well packed and in perfect condition. Excellent Company. Will use again

Valutata 4 stelle su 5

Well, delivery was amazing item delivered in less than 24 hours, that is beyond expectation. Only one little moan, the item we ordered was an adjustable radiator cover, the product once built is just... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered a bed side table from the range, never came and never got an explanation to why. Instead they took a week to figure out that they had misplaced it and are just going to refund me the money but... Leggi di più

Valutata 1 stelle su 5

I received chest of drawers with wrongly manufactured parts. First they said they will send replacement, found it abandoned outside, no one even bothered to ring the bell and then some parts were stil... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili
  2. Negozio di mobili per camere da letto
  3. Negozio di arredamento da giardino
  4. Negozio di casalinghi
  5. Negozio di arredamenti per salotti
  6. Negozio di mobili per uffici

Informazioni fornite da varie fonti esterne

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

390 recensioni

5 stelle
4 stelle
3 stelle
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Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

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3,0

Tutte le recensioni

(390)

63 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

AVOID

AVOID
Ordered through the Range, took my money, cancelled my order as apparently out of stock, why was it available to pay for!!!!!!! No communication, didn't even offer the set in a different colour which is apparently in stock but don't believe it is just because it says it is! If you want to part with your cash and then have to fight to get it back go ahead and buy but I wish I had checked trust pilot first. A major purchase for me, certainly has taught me a lesson.
Im now fighting for a refund. Its not £60 your messing with its £600. Absolutely Fuming.

13 aprile 2025
Non scritta su invito
Valutata 4 stelle su 5

Very good service.


We ordered through Amazon, but product was damaged probably when being delivered. We contacted Home Discount who replied promptly asking for photos and the next day they replied saying they had sent a full refund to our bank account.
Very impressed with this customer service.

10 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid this company!

Items are of poor unsatisfactory condition possible seconds, build quality poor, ordered 3 items from them only two have ever turned up... DHL was to deliver 3rd item which they delivered to wrong address. DHL sent me email confirming delivery and a picture of it at someone door not my door! Went and checked with house it was delivered to and they say they never had delivery... showed them picture of it at their door but they say it was never their? So I'm out of pocket to one hundred pounds.

29 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Very polite efficient customer services.

Very polite efficient customer services. Sorted out my delivery address problem. Order arrived in good time.Furniture went together well and looks fantastic! Very positive experience.

5 febbraio 2025
Logo di Home Discount

Risposta di Home Discount

Thank you for your feedback! We're are pleased to hear that our customer service team could help and that you're happy with your furniture. It’s great to know everything arrived on time and looks fantastic. If you ever need anything else, we’re always here to help. Enjoy your new furniture!"

Valutata 1 stelle su 5

Avoid this company at all costs

Avoid this company at all costs, they are terrible for returns, I bought the item through Debenhams and have had nothing but poor service from purchase to now. They make it so difficult to return and therefore hold your money. I've still got the original boxed items in my hallway since delivery and it's been 3 weeks, 3 separate scheduled "collections" where you have to stay in for the driver who then never shows. I thought buying through Debenhams it would make the process easier but they aren't interested and just forward you on to the seller

27 gennaio 2025
Non scritta su invito
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Risposta di Home Discount

We’re truly sorry to hear about your experience and for the frustration caused by the return process. This is certainly not the level of service we strive to provide. We understand how inconvenient this must have been and would like to apologize for the inconvenience caused.
We’d like the opportunity to resolve this matter to your satisfaction. To do this can I please ask you to contact us directly by either calling 03450346734 or via email to returnsdb@homediscount.co.uk At the time of contact can you please supply your order number or delivery address postcode.
Once we have the above detail we will do all we can to resolve the ongoing issue.
Thank you for taking the time to bring this issue to our attention, and please be assured we will do all we can to resolve it without further inconvenience to yourself.

Valutata 1 stelle su 5

Poor QUALITY NOT A BARGAIN Bought a console cabinet for £89.99 was…

Bought a console cabinet for £89.99 was reduced in the sale from over £200 which I assumed meant it was good quality I should have known better . Managed to assemble it but can’t get the doors to fit after hours of trying . The unit is very poor quality in my opinion and not worth 89.99 let alone over 200 looks decent in the photos but very cheap . I bought it through Debenhams on line supplied by this firm don’t understand how this works

9 gennaio 2025
Non scritta su invito
Logo di Home Discount

Risposta di Home Discount

Thank you for sharing your feedback. We’re sorry to hear that the console cabinet didn’t meet your expectations and that you had difficulty assembling the doors. This is not the experience we want for our customers, and we’d like to make this right.

Please contact us directly at 03450346734 or via email on customerservices@homediscount.co.uk with your order details, and we’ll be happy to assist. Whether it’s providing assembly guidance, a replacement part, or discussing other options, we’re here to help resolve the issue.

We truly value your feedback, as it helps us improve the quality of our products and services. Thank you for bringing this to our attention, and we hope to restore your confidence in us.

Valutata 5 stelle su 5

I was kept informed of delivery…

I was kept informed of delivery progress and delivery was exactly on schedule. Excellent product in design and quality and value for money. 5*****

20 gennaio 2025
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Risposta di Home Discount

Thank you so much for your feedback and 5-star rating! We're delighted to hear you appreciate that we kept you informed about your delivery and that it arrived when advised. As a business we strive hard to supply a quality product at a good price so to hear you’re happy with the design, quality, and value makes us very happy – we aim are continually working to exceed expectations in every way.
Thank you again for your fantastic review.

Valutata 1 stelle su 5

Awful experience

Awful experience, ordered a bed through B&Q as a verified seller, was expecting delivery and a driver turned up with no items in the van, was rescheduled and then no one turned up at all, contacted both seller & delivery company and no one can give me answers, apparently 1 of 3 items is missing in transit - still without item and cant get hold of anyone to find out what is going on.

17 gennaio 2025
Non scritta su invito
Logo di Home Discount

Risposta di Home Discount

We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. This is certainly not the level of service we strive to provide, and we understand how upsetting it is to face repeated delivery issues without clear answers.

If you have not yet received a resolution to this issue please contact us directly at 03450346734 with your order details.

Thank you for bringing this to our attention. We appreciate your patience, and we’re committed to making things right for you.

Valutata 1 stelle su 5

Unhelpful inept unprofessional northerners.

Although they hadn't even processed my order, refused to change the delivery address and said all they could do was cancel it and refund me which may take 30 days. The credit card and my account address aren't registered to the delivery address so I will also report them to my bank.

25 novembre 2024
Non scritta su invito

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