Homebase - Oldbury Recensioni 

219
TrustScore 4.5 su 5

4,7

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB


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Valutata 3 stelle su 5

I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... Leggi di più

Valutata 5 stelle su 5

My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... Leggi di più

Valutata 3 stelle su 5

I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Oldbury

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, Regno Unito

  • 0345 640 7085

4,7

Eccellente

TrustScore 4.5 su 5

219 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 47% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(219)

756 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service by Karen

Came into oldbury store for click and collect, whilst having a browse came across a small greenhouse. Asked for assistance and Karen came off her break to help me! Absolutely fantastic customer service. Helpful, polite and went above and beyond to assist me. After service like that I ended up buying a greenhouse and now have knowledge to get me started. Big shout out to Karen! Good old fashioned customer care. A great asset to your store. I would appreciate her to be recognised for her excellent service.
Thank you
Sue

27 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible service

Terrible service. I went in for a glue gun and was recommended the wrong glue sticks to go with it. As I needed it for that day I had to make journey back to the store to exchange and pay extra for the correct glue sticks.
I explained to the member of staff what had happened and nothing was offered to apologise. I think a 10% discount or and voucher could have been given.

17 marzo 2024
Non scritta su invito
Logo di Homebase - Oldbury

Risposta di Homebase - Oldbury

Hi Jess​,
We’re sorry we’ve let you down on this occasion. We’re as disappointed as you, and really appreciate you bringing this to our attention. Please contact us at the following link if you would like us to look into this further for you: (
https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb
)
Many Thanks
Team Homebase

Valutata 5 stelle su 5

Staff go above and beyond and this…

Staff go above and beyond and this occurs on every visit I have made to Home base Olbury nothing is too much trouble they are helpful and considerate collecting large items that I need assistance to put into my car they complete without an attitude that they don't really want to do it as in some cases from elsewhere the staff need the recognition they deserve!!

16 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Kevin is an absolute Legend

Kevin is an absolute Legend! We popped into the Oldbury Homebase with no knowledge of specialist paints and how to paint kitchen cupboards.
Kevin spoke to us at length and explained everything really well.
So happy we popped in today and met the right people for the job.
Massive thanks to Kevin.

21 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

What a brilliant service..I used to do…

What a brilliant service..I used to do deliveries to you made friends with your staff..then I retired..I still shop with you..A great big thankyou to kerry what a star she's a 🌟 always cheerful and welcoming you should be proud to have such a wonderful employer like her..also don't know everyone's name but you have such a wonderful staff well done Homebase 😊

18 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

I have never received my notification…

I have never received my notification that my click and collect order is ready. It has been a week now since it was due to be ready for collection.

28 gennaio 2024
Logo di Homebase - Oldbury

Risposta di Homebase - Oldbury

Hi E​, 

Thanks for your feedback. We’re sorry for any disappointment this has caused to you. We've just spoken to the store who confirmed your order is ready for collection and that they have tried to reach out to you. Please reach out if you need any further support.

Thanks,
Team Homebase

Valutata 5 stelle su 5

Kitchen from Homebase

At first we only went to take a look at design ideas and we was approached by a member of staff who just simply gave us some tips on looking for a kitchen and was very helpful in the Oldbury branch.
We then booked an appointment with them and they managed to get us in the next day.
We a design consultation with a lady name Laura Russell and she was amazing!
From start to finish of the project she was on hand to help and even dropped us a courtesy call on delivery to ensure everything had arrived.
They were the cheapest and the kitchen was great quality.
Great service!

2 novembre 2023
Non scritta su invito
Logo di Homebase - Oldbury

Risposta di Homebase - Oldbury

Hi Jamie​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

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