Homebase - Leeds Recensioni 

94
TrustScore 4 su 5

4,2

Moor Allerton Centre, King Lane, LS17 5NY Leeds, West Yorkshire, GB


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Having driven 50 minutes to collect a click and collect, we found the item to be cracked and faulty as we were loading it in the car. As there were no others available in store, we left empty handed.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Me and my husband been to many stores looking to buy a new Kitchen at best price .we visited Leeds homebase at Allerton Centre and we spoken to Frances Ballance who is a Kitchen and Bathroom Expert .... Leggi di più

Valutata 4 stelle su 5

The goods were quickly brought to the till so there was no delay. They were exactly as ordered so that side of the transaction was fine. I also bought a couple if other things one of which I had to c... Leggi di più

Valutata 5 stelle su 5

We used Homebase for the kitchen after seeing the good job of my parents in Plymouth. Very pleased, so when the opportunity arose for a new bathroom went back to see Frances again. She doesn’t disappo... Leggi di più


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Leeds

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • Moor Allerton Centre, King Lane, LS17 5NY, Leeds, West Yorkshire, Regno Unito

  • 0345 640 7584

4,2

Molto buono

TrustScore 4 su 5

94 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 46% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,2

Tutte le recensioni

(94)

743 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

I ordered some grey anthracite cup…

I ordered some grey anthracite cup handles that I really liked but then found there were no matching knobs or bar handles to go with them. This was disappointing and a little strange I think but Homebase refunded me without an issue.

21 agosto 2024
Logo di Homebase - Leeds

Risposta di Homebase - Leeds

Hi Jo, 

Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. We hope you do find something you like 😊 

Thanks,
Team Homebase

Valutata 3 stelle su 5

Ordered a Kacher pressure washer click…

Ordered a Kacher pressure washer click & collect in Leeds. After travelling from Wakefield to pick up order only to find they had given me the wrong item. Had to go back to change it. Luckily they still had one.

24 agosto 2024
Non scritta su invito
Logo di Homebase - Leeds

Risposta di Homebase - Leeds

Hi Paul,

We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valutata 2 stelle su 5

Did click and collect order

Did click and collect order, both items showing in stock. However one item was then cancelled as it was not in stock. Got to store, no one at click and collect desk so had to go and find someone. Not the first time this has happened.

22 agosto 2024
Non scritta su invito
Logo di Homebase - Leeds

Risposta di Homebase - Leeds

Hello Jacki,

Thank you for your review, we're sorry that one of the items was out of stock. We will make sure to feedback your information to the team.

Kind Regards

Team Homebase

Valutata 5 stelle su 5

Ordered it was done in the hour when I…

Home base moortown Ordered it was done in the hour when I got there it was ready to pick up . Was wanting some pea stones but they had non in the store so look on line said 10 so I asked and they said they hadn't been written off yet as broken bags. So been checking and they still haven't done it . Really need some pea stones they need to correct the figures so customers can buy

15 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Just bought something cashier mathew …

Just bought something cashier mathew needs to understand what customer service is. How are you or thank you should be basic skills than just ignoring you.

14 agosto 2024
Non scritta su invito
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Risposta di Homebase - Leeds

Hi Basharat​,

Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Valutata 5 stelle su 5

On line order

On line order. Text received within the hour saying ready for collection. Staff at Moortown, Leeds store extremely friendly and helpful.

7 agosto 2024
Non scritta su invito
Valutata 4 stelle su 5

Fine - apart from the sticky sticker!

Really good - until I came to try to remove the sticker asking for a customer service review…which wouldn’t come off cleanly and required careful (time consuming) scraping off and wiping away the residue (with lighter fluid) 😬🤦🏻

29 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Quick and easy

Quick and easy to collect.
The young man lifted the boxes into my car as a matter of service. Greatly appreciated as I wouldn’t have managed them on my own.

20 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Had a disappointing experience

Had a disappointing experience. Picked up my tin of paint, when I got home the lid had come off and paint was everywhere inside my shopping bag. Thank goodness I didn’t put the tin directly in the boot of my car, and my shopping bag was robust enough not to leak.

Given that I usually have to prise the lid off a new paint tin with a flat edge screwdriver, I have no idea how this happened. Could I have been sold a tin of paint that had been returned after being opened?

Sent emails to the customer services, but they have all bounced back.

28 giugno 2024
Non scritta su invito
Logo di Homebase - Leeds

Risposta di Homebase - Leeds

Hi Rachel​, 

Thanks for your feedback. We’re sorry for any disappointment caused - We've reached out to you via email regarding this. Please let us know if you need any further support.

Thanks,
Team Homebase

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