After waiting about 15 minutes for a member of staff to come to customer services to collect my order it was all fine Chairs are good
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Absolutely disgusted. I took my mother to this store the other day to help her pick out some new flowers for her garden for the winter months and never in my life have I seen such an appalling, un... Leggi di più
L'azienda ha risposto
Amazing helpful staff in Folkestone Park Farm Store - they allowed me to collect a free storage pallet and even carried it/helped to fit it into my car - all for free. Thank you to Sammy.
Had to purchase some new pieces for my kitchen that I purchased 2 years ago from Homebase. I had damage due to an oven fire. Reece James went above and beyond trying to help me resolve this situation,... Leggi di più
Dettagli dell'azienda
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture per il bagno
- Negozio di bricolage
- Negozio di mobili
- Vivaio e articoli per il giardino
- Negozio di mobili per cucina
Informazioni su Homebase - Folkestone
Scritti dall'azienda
Homebase
Scritti dall'azienda
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informazioni di contatto
Park Farm Retail Park, Park Farm Road, CT19 5FJ, Folkestone, Kent, Regno Unito
- 0345 646 3834
4,3
Eccellente
102 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
Arrogant woman on customer service…
Arrogant woman on customer service till. Gave disgusting looks at my family, unhelpful and ignorant when serving us. She needs to reevaluate working in customer service as she clearly doesn’t want to be there.
15 febbraio 2024
Non scritta su invito
Risposta di Homebase - Folkestone
Hi there,
Thank you for taking the time to leave a review, we're sorry that there has been issues with the customer service you received in store. We have highlighted this with store to look into further.
Kind Regards
Team Homebase
Ordered on line pick up very easy
15 febbraio 2024
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Successful end to a long search.
Ordered on line . The only place that had the right size mat for my location. It came on time via
Yodel, and is now in place. I had been searching for such a mat for ages.
9 febbraio 2024
Brilliant selection of plants
9 febbraio 2024
Non scritta su invito
A smiling face and a prompt action
A smiling face and a prompt action in getting my order
6 febbraio 2024
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A helpful employee would have been nice…
A helpful employee would have been nice as the one we had acted as though he really didn’t want to be there.
He was curt and offered no suggestion as to the colours we were choosing to mix. We came away wondering if there was an alternative place to go in the future. Come on Folkestone you can do better than that!
6 febbraio 2024
Non scritta su invito
Risposta di Homebase - Folkestone
Hi Irene,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase
Excellent service
Thank you for excellent service with this order. I mistakenly ordered large grey storage cubes which don’t fit into the compact cube I ordered. This was spotted by Anita at the Folkestone store who called me to check. She was absolutely brilliant and while I was driving using hands-free she talked me through the options on storage that would fit the unit and we decided beige/taupe boxes would be best. She reserved the stock for me and on my arrival she processed the exchange while I selected addition shelving so I did not need a refund. I am delighted with my purchases and feel I got a better solution thanks to Anita. Please pass on my thanks to her and let her manager know she’s a star.
27 gennaio 2024
Great service
Great service, would highly recommend. Staff were very helpful
23 gennaio 2024
Non scritta su invito
Available for pick up on arrival
Available for pick up on arrival. Staff pleasant and helpful
13 gennaio 2024
Non scritta su invito
The Janet Hyder
The Janet Hyder, honest, professional, friendly, helpful and makde all experience quick and easy
9 gennaio 2024
Non scritta su invito
Very quick service and pleased to a…
Very quick service and pleased to a polite colouge to get help with loading product into my car
7 gennaio 2024
Non scritta su invito
Really friendly staff
Really friendly staff, fast service and helped me to the car without me even needing to ask ... thank you Folkestone
30 dicembre 2023
Non scritta su invito
Very easy to use system
Very easy to use system, the lady that served me was awesome and the product was great. Thank you
29 dicembre 2023
Non scritta su invito
Excellent service
Placed the order late at night, it arrived by 8am the next day and was ready to pick up, excellent service!
28 dicembre 2023
Non scritta su invito
Risposta di Homebase - Folkestone
Hi Wendy,
Thanks for the great feedback! So pleased to hear you had a quick and speedy experience! Hope to see you again soon 😊
Team Homebase
Risposta di Homebase - Folkestone
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Collected within an hour of ordering
Collected within an hour of ordering. Friendly helpful staff 5*
12 dicembre 2023
Non scritta su invito
Risposta di Homebase - Folkestone
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Risposta di Homebase - Folkestone
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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