Homebase - Ewell Recensioni 

169
TrustScore 4.5 su 5

4,4

23 Reigate Road, Ewell, KT17 1PE Epsom, Surrey, GB


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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Easy to order and quick to be ready to collect. Polite service in store and it was very busy. Knocked off one star as the ceramic pot I'd ordered had a couple of small chips in the rim. It was heavily... Leggi di più

Valutata 1 stelle su 5

I ordered a B&D Powerfile online for collection at a store, and Homebase took my money. A little later they cancelled my order, so I had to re-order from a different store, further away from home. S... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The store and staff are great… however I can’t understand how rude the customers that shop in Epsom are they manners are disgraceful. The staff try there best with who they have but it seems never goo... Leggi di più

Valutata 5 stelle su 5

I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightf... Leggi di più


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Ewell

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • 23 Reigate Road, Ewell, KT17 1PE, Epsom, Surrey, Regno Unito

  • 0345 640 7127

4,4

Eccellente

TrustScore 4.5 su 5

169 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 45% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(169)

741 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Wicker waste paper basket order

The item I ordered online was sent to the store of my choice, which I collected in a day.
The whole process allowed me to track its whereabouts.
I was pleased with the quality of the item, a wicker waste paper basket, which was half the price of a similar one in an upmarket department store.

28 agosto 2024
Valutata 2 stelle su 5

Too long to wait

Had to wait a very long time at the click and collect point - it would’ve been quicker to get the items myself and gone through a regular checkout. Homebase staff are always polite and friendly.

26 agosto 2024
Non scritta su invito
Logo di Homebase - Ewell

Risposta di Homebase - Ewell

Hi Amanda,

We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valutata 5 stelle su 5

I went into store to get some inspiration and ideas

I went into store to get some inspiration for my new house and was approached by a lovely lady. I think she said her name was Helen. She not only took the time to help me choose the colour paint for my room but she also took a genuine interest in my project.

I will certainly be returning to your store and will hopefully be assisted by her again because she also made me laugh.

25 agosto 2024
Non scritta su invito
Valutata 2 stelle su 5

I was refused the Receipt which will Validate the 3 Years Warranty.

I was refused the Receipt which will Validate the 3 Years Warranty.
I have no Proof of Purchase and a valid Warranty.
I need Hard Copies for them.
Please address these issues, at your earliest.
Thank You.

21 agosto 2024
Non scritta su invito
Logo di Homebase - Ewell

Risposta di Homebase - Ewell

Hi Prayman​, 

Thanks for your feedback. We’re sorry for any disappointment. We don't usually action receipts after online orders as your confirmation email or order number is proof of purchase for us. However, we've asked our team to send you an invoice over to you. You should receive this very soon 😊 

Thanks,
Team Homebase

Valutata 5 stelle su 5

Not just there to sell a kitchen!

We bought a kitchen from Homebase and Charlie was extremely helpful from the start. He never let anything feel like a problem or barrier (but would explain any limitations in advance, always have alternatives to keep momentum).
We were very pleased with the help and advice as well as the product (Whitstable kitchen) and its delivery communication.

What stood-out was Charlie’s willingness to be there weeks afterwards for continued help and advice. That unconditional help lead to additional products being bought to finally allow us to put the finishing touches to our kitchen.
Thank you.

21 agosto 2024
Non scritta su invito
Valutata 4 stelle su 5

Ordered online

Ordered online - easy and straightforward. Was disappointed it took a week to be delivered but delivery was well organised in that kept in touch with delivery time. Delivery men excellent- providing great customer service

6 agosto 2024
Valutata 1 stelle su 5

Collected our new powerbase cordless…

Collected our new powerbase cordless 46cm lawnmower for £399 via click and collect. Box was already opened on arrival. When questioned we were told they didn’t know why it was opened. On taking the lawnmower out of the box there were no batteries in it. Not a great start

5 agosto 2024
Non scritta su invito
Logo di Homebase - Ewell

Risposta di Homebase - Ewell

Hi Tom​, 

We’re sorry for any disappointment caused and would like to assure this is all resolved for you. Please fill in your details including your order number at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

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