Homebase - Cannock Recensioni 

134
TrustScore 4.5 su 5

4,4

The Orbital Retail Centre, Voyager Drive, Cannock, WS11 8XP Cannock, Staffordshire, GB


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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Order processed quickly. 1 item not in stock but got a phone call to advise and refund arranged automatically. Easy click n collect process- order ready on trolley (many bags of compost) so much quick... Leggi di più

Valutata 1 stelle su 5

I purchased a cordless hedge trimmer by using click & collect. On opening the box when I got home it was clear that the said item was a returned item the blades were marked the trimmer was scuffed the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went to buy a hedge trimmer (bosch as was only brand made somewhere other than China!). Displayed trimmer had a big hole smashed in the box. Found a young chap and asked him if they had another one i... Leggi di più

Valutata 3 stelle su 5

My kitchens not even 3 years old yet and I can see im going to need multiple repairs done very soon. Not a patch on Howdens


Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di forniture per il bagno
  3. Negozio di bricolage
  4. Negozio di mobili
  5. Vivaio e articoli per il giardino
  6. Negozio di mobili per cucina

Informazioni su Homebase - Cannock

Scritti dall'azienda

Homebase

Scritti dall'azienda

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informazioni di contatto

  • The Orbital Retail Centre, Voyager Drive, Cannock, WS11 8XP, Cannock, Staffordshire, Regno Unito

  • 0345 640 7114

4,4

Eccellente

TrustScore 4.5 su 5

134 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 43% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,4

Tutte le recensioni

(134)

736 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

The staff could not have been more…

The staff could not have been more helpful, showing me where to find what I was looking for in the store. They even covered wood I bought in plastic wrapping to stop it getting wet in the pouring rain as I took it back to the car.

10 aprile 2024
Non scritta su invito
Valutata 2 stelle su 5

We ordered 11 packs of large kitchen…

We ordered 11 packs of large kitchen tiles. They were not available for delivery, so ordered them for collection. The assistant went away to get the tiles and returned with a lot of the packaging damaged and a couple of tiles damaged.
They sent someone to check the warehouse for more packs but this took a long time. I asked if I could change the damaged tiles with those on show (samples) they said ‘you will have to replace them’ but no one offered to help.

I just felt the staff could have been more helpful and we were worried the tiles might go out of stock.

8 marzo 2024
Non scritta su invito
Logo di Homebase - Cannock

Risposta di Homebase - Cannock

Hi Adrian,

We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valutata 5 stelle su 5

Sue is a superstar

I wish I could take the assistant at the till home and bottle her kindness. Helpful, polite and a pleasure.

28 febbraio 2024
Non scritta su invito
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Risposta di Homebase - Cannock

Hi,

Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)


Thanks,

Team Homebase

Valutata 5 stelle su 5

The cube

It was quick as there wasn’t anyone queuing, always friendly staff at the checkout , was bigger than expected though

22 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Faulty Ladders…

Have collected these ladders taken the packaging off when I got home. Opened them to try out but the will not close up again. So will have to take them back. Very annoying. Have now returned the step ladders back to store. Had a very helpful member of staff raise my refund. The customer service team at your Cannock wood store are always willing to help. So 5stars for them.

2 febbraio 2024
Non scritta su invito
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Risposta di Homebase - Cannock

Hi Greg, 

Thank you for your review, we're sorry that the ladders you picked up aren't working correctly, we completely understand how frustrating that can be! If you take them back to your closest store a member of our team will be more than happy to help.

Kind Regards

Team Homebase

Valutata 1 stelle su 5

I never received a notification that my…

I never received a notification that my order had arrived in store. I popped in on the off chance and my order was there. I was appalled to see the state of the box; there was a massive hole which had been taped up in a rudimentary fashion. I knew immediately that my cupboard would be damaged and on opening I found damage on the bottom left corner. The door was almost falling off and the top of the cupboard is covered with smears and blemishes. I think this may be an ex display model that I bought at full price. I am not happy

28 gennaio 2024
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Risposta di Homebase - Cannock

Hi Mrs Faulkner,

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valutata 5 stelle su 5

Order was ready and assured that the…

Order was ready and assured that the best one was picked and I believe her

Tremendous literally the order was fir a Christmas tree 🌲

20 dicembre 2023
Non scritta su invito
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Risposta di Homebase - Cannock

Hi Marc​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valutata 5 stelle su 5

Good experience

Staff were very helpful and went out of their way to help us and phoned us when the item was not in stock and offered the display item, which we were happy to accept.

17 dicembre 2023
Non scritta su invito
Logo di Homebase - Cannock

Risposta di Homebase - Cannock

Hi Phil​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Valutata 5 stelle su 5

Easy to order and collect

Easy to order and collect, great service.

12 dicembre 2023
Non scritta su invito
Logo di Homebase - Cannock

Risposta di Homebase - Cannock

Hi Arran​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

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