Homebase - Basildon Recensioni 

Sourced online, ordered online paid online, collected the next day
No problems

Excellent, ordered on line, picked up in store. Staff were lovely. 5*****

Emma was amazing! She and the team went above and beyond to help me.

Was told parts missing on Tuesday the 27th was told they would call me but didn’t so came on Saturday 31st just to be given my order which I asked was it all there with no answer and parts are missing and box had been opened so not happy Dee from Homebase has phoned me and has apologised and I have received my full refund so all is good

I had bought a salix tree in memory of my mum
from the store was very disappointed that within 24 hours the tree had died
I was purchasing other items the following week and mentioned to the cashier about the tree she explained that I could bring it back with proof of purchase and she would see what she could do
So I took it back to customer service where I was given a full refund
I noticed that there were still some trees on sale so I bought another as I desperately wanted one I have to the this one is growing really well so thank you for your customer service Janet

Very sweet and pleasant to deal with excellent communication customer experience with the lovely lady who very dearly served me with my order to collect, very happy indeed couldn’t have asked for more well please.

Efficient easy to use online ordering and payment. Goods ready for collection within 30 minutes. Staff at store in Basildon first class manners, service and care.

Fantastic service at Basildon.Item was ready to collect almost immediately. I wasn't able to collect until a few days later. My item was ready and waiting so I was in and out in minutes. Well done.

Great service very friendly staff very helpful
Claire & Dee

I returned a garden hose reel which I purchased for my son but found he all ready had one.
I didn’t have the receipt but showed Dee on my phone the transaction date. She found the transaction on your computer so very kindly gave me a fill refund. Dee was pleasant and nothing was too much trouble for her. So ten out of ten for Dee thank you

Rayleigh not so good but I give 5 stars because Sam on customer service/click and collect was fantastic. 2 stores in 30 minutes. Thanks Sam

A quality product at an excellent price. Ready in less than an hour on click and collect. Plus on arrival the staff were efficient friendly and professional.

Click and collect was really quick and no messing.Lady at the till was very polite.

Click and collect couldn't be any easier. I was using our strimmer, it stopped working and I was back home with a replacement all within 30 mins. Well done Homebase and thank you.

All collected well have not opened yet

Sandra was very helpful and knowledgeable. she helped me with my purchase and directed me in the right direction very happy

I needed some pot size advice for my acer and Sheila the plant assistant was very helpful with advise and helped me find the pot and soil I needed .

Once again in your garden centre we have been helped by Irene. She is so kind and knowledgeable and takes care of her plants. Helping us to choose a hydrangea

Sandra was very helpful, she was very knowledgeable