hmv (UK) - Middlesbrough Recensioni 269

TrustScore 4.5 su 5

4,6

33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The staff at HMV shop in Middlesbrough were extremely helpful and knowledgeable. The communication of when to expect the Vinyl was great and was delivered on time in good condition. Have no hesitation... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy online purchase. Collected from store on dates initially given. No problems whatsoever. Would purchase again.

Valutata 3 stelle su 5

The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di musica
  2. Negozio di CD
  3. Negozio di DVD
  4. Negozio di dischi
  5. Negozio di impianti audio domestici
  6. Negozio di t-shirt

Informazioni su hmv (UK) - Middlesbrough

Scritti dall'azienda

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Scritti dall'azienda

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Informazioni di contatto

  • 33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, Regno Unito

4,6

Eccellente

TrustScore 4.5 su 5

269 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

1st class

1st class staff quick delivery to store

15 giugno 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Summer

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

HMV staff helpful and knowledgeable.

The staff at HMV shop in Middlesbrough were extremely helpful and knowledgeable. The communication of when to expect the Vinyl was great and was delivered on time in good condition. Have no hesitation in recommending HMV and will continue to shop there.

11 giugno 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Janice

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 5 stelle su 5

The parcel was on time and well packed

The parcel was on time and well packed

6 giugno 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 1 stelle su 5

Never got the parcel as it said it was…

Never got the parcel as it said it was out of stock however still took my money

4 giugno 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Josie

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised we only take an authorisation at the time of ordering, payment is not taken until the item is ready for dispatch. Kind regards.

Valutata 5 stelle su 5

Fast efficient knowledgeable, courteous, what more could we want

Just simple straightforward nothing too much trouble just a great efficient service by the staff, its always a pleasure.

2 giugno 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Stephen

Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 5 stelle su 5

Great online service

Great online service . Did click and collect at my local store and only waited 2 days for my item . Perfect service .

1 giugno 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Suzanne

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Valutata 3 stelle su 5

The order took far too long to arrive…

The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection

30 maggio 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Customer

Thanks for getting in touch.

We're sorry to hear of the delay with your order reaching the store. 

We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.

Valutata 5 stelle su 5

HMV never let me down 👍 Staff are…

HMV never let me down 👍 Staff are amazing

20 maggio 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Phil, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

Great customer service

Great customer service

13 maggio 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Gordon

Thanks so much for leaving us a 5-star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

Good shopping experience

Ordered online picked up in store near me staff were very helpful and pleasant

10 maggio 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Carole, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 5 stelle su 5

There help me and let us get sorted my…

There help me and let us get sorted my orders on there side for deliverys and there helpful and polite i would so this again

24 aprile 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Donny

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 5 stelle su 5

Over 100 years of excellence.

Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades.
Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase preferences are recognised and staff always keep me updated on what is available and upcoming. This kind of customer care & service is what keeps HMV, the only recognised entertainment, music & film outlet to date. Over 100 years of excellence.

14 aprile 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Duane

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 1 stelle su 5

NIGHTMARE TO GET THROUGH TO THE…

NIGHTMARE TO GET THROUGH TO THE STORE....CHARGED 7P A MINUTE FIRST, THEN COMPUTER VOICE SO QUIET CAN HARDLY HEAR IT, NO OPTION TO ASK IF CLICK AND COLLECT ITEM IS IN, CANNOT RING THE STORE, WHEN PUT THROUGH IT GOES BACK TO COMPUTER VOICE AGAIN WHO REPEATS EVERYTHING TWICE(WITHOUT THE OPTION I WANT)...EVENTUALLY AFTER OVER AN HOUR, SOMEONE PUT ME THROUGH TO THE STORE......NO ANSWER.....!!!!!!!
G.MARSTON

2 aprile 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Geoff

Thanks so much for leaving us a review.

We were sorry to learn of your disappointment at the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that helps us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason we do highlight the additional potential cost to our customers at the beginning of each call stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".

Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you regarding product availability in any of our stores. Alternatively, if your query is not urgent you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.

We pride ourselves on the service we offer and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.

Valutata 4 stelle su 5

Efficient service.

Efficient service.

28 marzo 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hello Gregory

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Valutata 1 stelle su 5

We did not get e mail telling us the…

We did not get e mail telling us the product was in store so had to go down and check. Could not get through to store on phone -no one answered and because it was premium rate cost me alot. Very poor service. We could have used Amazon but wanted to support a local store-this all needs to improve to use again.

7 aprile 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hello,

Thank you for your feedback. 

We were sorry to hear that you did not receive updates when your order arrived in store and for any disappointment. 

We would recommend contacting our service team directly regarding any order issues via our contact us form at support.hmv.com, as stores may be busy helping customers in store and unable to answer as quickly. 

We're glad to hear however that you are now in receipt of your parcel and hope you enjoy your purchase.

Valutata 5 stelle su 5

Very happy with my experience

Very easy to pick parcels up no wait very happy quick shipping to store

31 marzo 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Gemma

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 2 stelle su 5

Vinyl good but tear on edge of cover

Vinyl good but tear on edge of cover, could have been seen & not sent out

27 marzo 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Mike


Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.

Valutata 5 stelle su 5

Exchange of a faulty vynil no question…

Exchange of a faulty vynil no question asked and replacement delivered to my home

25 marzo 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hello Martin

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Valutata 5 stelle su 5

Great service

The staff found my order immediately and were pleasant.

26 marzo 2026
Logo di hmv (UK) - Middlesbrough

Risposta di hmv (UK) - Middlesbrough

Hi Lesley, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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