The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Leggi di più
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I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Hanley
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Regno Unito
4,7
Eccellente
205 recensioni
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I bought a cd I wanted
I bought a cd I wanted . I went in. I asked for my cd and I was given it so I took it home.
22 luglio 2025
Risposta di hmv (UK) - Hanley
Hi JULIE
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Risposta di hmv (UK) - Hanley
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Hanley
Hi Madison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Hanley
Hi Micky,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was collected recently. Apologies for the delay to this.
Customer service was outstanding
Customer service was outstanding, nothing was too much trouble, the young lady l dealt with today was both charming & efficient...
10 giugno 2025
Risposta di hmv (UK) - Hanley
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The members of staff that helped me…
The members of staff that helped me collect my order were very helpful and knowledgeable about another order I am waiting for.
6 giugno 2025
Risposta di hmv (UK) - Hanley
Hi Lorraine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was easy to find what I was looking…
It was easy to find what I was looking for and they all came in good time but even though I order 3 CDS at the same time for some reason they cane separately instead of all together that is the only think that was a bit annoying other then that it was great
21 maggio 2025
Risposta di hmv (UK) - Hanley
Hi Jessnchris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered on time
30 aprile 2025
Risposta di hmv (UK) - Hanley
Hi Dave
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV website easy to use and find the…
HMV website easy to use and find the required product. Free click & collect to local store. Arrived within a few days. Straightforward pick up from the store.
22 aprile 2025
Risposta di hmv (UK) - Hanley
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Hanley
Hello Mr
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
.......that's Hedley not Hedy🤣
It's an excellent film (always has been) so I was so glad I saw the deal Hmv got it for me very quickly and an excellent service all round
21 aprile 2025
Risposta di hmv (UK) - Hanley
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and polite staff. Made you feel involved in the whole process.
Very helpful and polite staff. Made
21 aprile 2025
Risposta di hmv (UK) - Hanley
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Store not website
I gave up trying to order an album of HMV website so I went in to my local store in Hanley,the staff there were really helpful and sorted everything out for me.
I will be buying my vinyl from there in future.
4 aprile 2025
Risposta di hmv (UK) - Hanley
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Cd OK 👍
I was very pleased with the cd I ordered, it wasn't readily available generally, so I was pleased when I found out they had it to order. The staff are also very friendly in hanley hmv.
19 marzo 2025
Risposta di hmv (UK) - Hanley
Hi Rob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
They sent me a email when my item arrived at store
The staff at the store are very friendly and helpful
11 marzo 2025
Risposta di hmv (UK) - Hanley
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Risposta di hmv (UK) - Hanley
Hi SHIRLEY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Best Service. service after ordering a DVD…
Excellent service after ordering a DVD series. It came exactly when they said it would. Very pleasant staff. Always a pleasure to visit the Hanley store.
6 marzo 2025
Risposta di hmv (UK) - Hanley
Hi marie
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Positive shopping experience…
Served at the shop counter without having to wait; well-mannered member of staff.
I will return to the store for further purchases-well stocked store.
I also received prompt and informative emails about the click and collect items I had ordered. I will be ordering from HMV again.
28 febbraio 2025
Risposta di hmv (UK) - Hanley
Hi Linda
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Helpful staff; smooth order
I ordered a recently released vinyl from my local HMV here in Hanley. The staff were very helpful and the order went smoothly.
26 febbraio 2025
Risposta di hmv (UK) - Hanley
Hi Catherine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic
Fantastic, helpful staff in your Hanley store.
Faster than expected delivery
16 febbraio 2025
Risposta di hmv (UK) - Hanley
Hello Craig
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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