Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Leggi di più
L'azienda ha risposto
Member of staff helped me order what I wanted and when it was ready I went into store to collect. Took my number from the email and the staff thought my parcel was too small so double checked and foun... Leggi di più
L'azienda ha risposto
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Hanley
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Regno Unito
4,7
Eccellente
211 recensioni
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Rang the store spoke to Matt very…
Rang the store spoke to Matt very helpful and so eas to click and collect
23 agosto 2026
Risposta di hmv (UK) - Hanley
Hello Steve
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Hanley
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Hanley
Hi Natalie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Hanley
Hello Maddison
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
My stranger things box set arrived with…
My stranger things box set arrived with a dent in the side which may seem petty to some but to a collector and for the price I paid it's pretty upsetting, the packaging was abysmal. Don't think I'll be using hmv again .
Update !!
I contacted hmv as per the response and they still haven't contacted me back . They do it so it looks like they are helping but the don't . Liars
28 luglio 2026
Risposta di hmv (UK) - Hanley
Hi Dan
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very easy to purchase what I wanted and…
Very easy to purchase what I wanted and great communication for my pickup
21 luglio 2026
Risposta di hmv (UK) - Hanley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD turned up on time
DVD turned up on time, when you said it would, friendly service, helpful
17 luglio 2026
Risposta di hmv (UK) - Hanley
Hi Tracey
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cheerful customer service
Order arrived at right date. Went to store to be greeted with a pleasant chatty person who had my record at hand. Really pleased.
3 luglio 2026
Risposta di hmv (UK) - Hanley
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Risposta di hmv (UK) - Hanley
Hi Mr Mayer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Hanley
Hi Lincoln
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant service no complaints always…
Brilliant service no complaints always arrived on time thanks HMV
26 giugno 2026
Risposta di hmv (UK) - Hanley
Hi Paul,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The guy who served us was ace
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice guy to deal with. Good chatting about music etc. really pleasant experience. Thanks Will.
Delivery guy was also very pleasant and nice.
4 giugno 2026
Risposta di hmv (UK) - Hanley
Hi Andysgal83
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Hanley
Hi Anil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
GO LISTEN TO PADDINGTON THE MUSICAL!
The vinyl and CD are in excellent condition, arrived in store promptly and the ease of collection made the whole purchase easier.
27 maggio 2026
Risposta di hmv (UK) - Hanley
Hi AJ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care as it always in
Great customer care as it always in . Friendly staff great knowledge of films music .
21 maggio 2026
Risposta di hmv (UK) - Hanley
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Hanley
Hi AL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Hanley
Hello Jay
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
very pleased with my item the staff…
very pleased with my item the staff are very friendly and helpful
10 maggio 2026
Risposta di hmv (UK) - Hanley
Hi Donna,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was well informed of my delivery at…
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
6 maggio 2026
Risposta di hmv (UK) - Hanley
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good store, friendly and helpful staff
Good store, plenty of stock with friendly and helpful staff
6 maggio 2026
Risposta di hmv (UK) - Hanley
Hello Jake,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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