What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Leggi di più
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Sede
Cambia sedeUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Leggi di più
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Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Leggi di più
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restarted my vinyl collection, and collecting what i like, instore. and if they dont have it in stock they have it delivered to my house . cant get better than that.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Derby
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Regno Unito
4,7
Eccellente
228 recensioni
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Very pleased with the record order
Very pleased with the record order , very quick service.
10 novembre 2025
Risposta di hmv (UK) - Derby
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
As always great service from HMV
As always great service from HMV. Ordered three sale items online, quick delivery,good communication and very helpful and friendly staff at the Derby store.
11 novembre 2025
Risposta di hmv (UK) - Derby
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order item I wanted
Easy to order item I wanted. Item arrived as expected in protective packaging and I was kept informed of the progress of my order.
31 ottobre 2025
Risposta di hmv (UK) - Derby
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always good and professional
27 ottobre 2025
Risposta di hmv (UK) - Derby
Hello Steve
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The lady was so helpful will definitely…
The lady was so helpful will definitely shop again
20 ottobre 2025
Risposta di hmv (UK) - Derby
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect my order very friendly…
Easy to collect my order very friendly and helpful staff. Will definitely use this service again.
16 ottobre 2025
Risposta di hmv (UK) - Derby
Hello Charlotte
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Fast and efficient service
Fast and efficient service. Never had a problem with them. Very happy.
14 ottobre 2025
Risposta di hmv (UK) - Derby
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
pre-order service + easy correction / update of credit card payment details
Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date.
In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to cancel and replace my credit card.
Therefore, when the CD became available at HMV, my old credit details were obviously rejected.
Fortunately, I received an e-mail from HMV alerting me to the problem and -crucially - giving me to update my payment details and proceed with the purchase (rather than needing to cancel the purchase and start all over again!).
2 ottobre 2025
Risposta di hmv (UK) - Derby
Hi DB
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order placed with ease
Order placed with ease. Good communication. Product packaged well and in perfect condition.
1 ottobre 2025
Risposta di hmv (UK) - Derby
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience
HMV communicated with me when my item was ready for collection from my nearest shop. When I went to collect my record the staff in the shop were friendly and efficient.
24 settembre 2025
Risposta di hmv (UK) - Derby
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Derby
Hello Ell
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great selection of films from modern…
Great selection of films from modern hits to niche classics. The staff are really friendly and helpful with their depth of knowledge and recommendations! Definitely worth a visit!
15 settembre 2025
Risposta di hmv (UK) - Derby
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I managed to order my dvd online…
I managed to order my dvd online quickly and the service was excellent. You were the only company that had the dvd in stock, and it was with me within a few days. Ordering it was very easy too, the website was easy to follow. Also, the young lady who served me was pleasant and helpful and seemed happy in her job.
I shall recommend you to my friends and will order my dvds from you in future. Well done!
3 settembre 2025
Risposta di hmv (UK) - Derby
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff in store and…
Really helpful staff in store and various updates by email, resulted in a quick and smooth order fulfillment
22 agosto 2025
Risposta di hmv (UK) - Derby
Hi Mrs Taylor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast and efficient service and delivery.
12 agosto 2025
Risposta di hmv (UK) - Derby
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not received the item that I paid for…
Not received the item that I paid for yet the item is out for general sale
13 agosto 2025
Risposta di hmv (UK) - Derby
Hi Clare
Thanks for leaving us a review. We're sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great
Was really pleased with the way everything went and got exactly what I required within a minimal time staff were excellent 👏
9 agosto 2025
Risposta di hmv (UK) - Derby
Hello Joanne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reliably excellent
Swift and superb service as always. Phoned up and the gentleman very kindly searched for what I wanted and put them behind the desk for me to collect same day. Got me out of chase around everywhere to get Ozzy T-shirts for funeral procession in Birmingham. All our Ozzy T-shirts were in the wash🙄 Had no time to wash n iron so thank you HMV!
29 luglio 2025
Non scritta su invito
Risposta di hmv (UK) - Derby
Hi rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Original visit ordering the cd was…
Original visit ordering the cd was exempt customer service served by Greg upon picking up the ordered cd was ignored even though 3 staff were behind the counter one was serving but other two ignored me
28 luglio 2025
Risposta di hmv (UK) - Derby
Hi Jean
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
It was very easy to order and collect
It was very easy to order and collect.
Friendly staff.
16 luglio 2025
Risposta di hmv (UK) - Derby
Hi Vehicle Purchaser
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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