The young person who served me , did everything she could to get what i was looking for, & couldn't have done know more. Also its good to see Hmv as changed with the times, but also haven't forgot... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
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Very helpful, approachable staff member greeted me when I picked up my pre-ordered DVD. No waiting time, other staff members were serving, all in all a very good experience.
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What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Leggi di più
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Your staff, helpful,polite nothing was to much trouble for them from ordering to delivery.Great customer service.Thank you.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Derby
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Regno Unito
4,8
Eccellente
237 recensioni
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Long extended wait for delivery
Long extended wait for delivery, only positive was that I received regular emails keeping me informed of the on going delay. Poor delivery times!
24 dicembre 2025
Risposta di hmv (UK) - Derby
Hi Miss,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Great knowledgeable staff
Great knowledgeable staff, very helpful and it's great to see newer members of staff continuesly learning on the job .
Staff are polite which is always a bonus .
10 dicembre 2025
Risposta di hmv (UK) - Derby
Hi Sally
Thanks for getting in touch with such a positive 5 star review for our store in Derby; we really appreciate your comments and hope to see you again in the near future.
Cheers!
So easy to order click and collect
So easy to order click and collect. With good notification with when ready to collect.
8 dicembre 2025
Risposta di hmv (UK) - Derby
Hi keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
THANK YOU HMV
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely outstanding,I explained what had happened and within minutes i had my new vinyl. HMV THANK YOU
7 dicembre 2025
Non scritta su invito
Risposta di hmv (UK) - Derby
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Derby
Hello Mr
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The Derby store is excellent and Alex…
The Derby store is excellent and Alex who served me was helpful and friendly. I would appreciate the return of the online stock checker system for in-store items which I have found very helpful.
22 novembre 2025
Risposta di hmv (UK) - Derby
Hello Paul
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Derby store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
The online stock checker is currently unavailable for maintenance but we anticipate it to be back again soon.
Thanks for shopping with hmv, see you again soon :-)
Excellent service.
17 novembre 2025
Risposta di hmv (UK) - Derby
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
One half of my order has arrived so all…
One half of my order has arrived so all good so far
I have to order online as the lift has been broken for years in the Derbion store in Derby
13 novembre 2025
Risposta di hmv (UK) - Derby
Hi Ruth
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very pleased with the record order
Very pleased with the record order , very quick service.
10 novembre 2025
Risposta di hmv (UK) - Derby
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
As always great service from HMV
As always great service from HMV. Ordered three sale items online, quick delivery,good communication and very helpful and friendly staff at the Derby store.
11 novembre 2025
Risposta di hmv (UK) - Derby
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order item I wanted
Easy to order item I wanted. Item arrived as expected in protective packaging and I was kept informed of the progress of my order.
31 ottobre 2025
Risposta di hmv (UK) - Derby
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The lady was so helpful will definitely…
The lady was so helpful will definitely shop again
20 ottobre 2025
Risposta di hmv (UK) - Derby
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect my order very friendly…
Easy to collect my order very friendly and helpful staff. Will definitely use this service again.
16 ottobre 2025
Risposta di hmv (UK) - Derby
Hello Charlotte
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Fast and efficient service
Fast and efficient service. Never had a problem with them. Very happy.
14 ottobre 2025
Risposta di hmv (UK) - Derby
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
pre-order service + easy correction / update of credit card payment details
Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date.
In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to cancel and replace my credit card.
Therefore, when the CD became available at HMV, my old credit details were obviously rejected.
Fortunately, I received an e-mail from HMV alerting me to the problem and -crucially - giving me to update my payment details and proceed with the purchase (rather than needing to cancel the purchase and start all over again!).
2 ottobre 2025
Risposta di hmv (UK) - Derby
Hi DB
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order placed with ease
Order placed with ease. Good communication. Product packaged well and in perfect condition.
1 ottobre 2025
Risposta di hmv (UK) - Derby
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience
HMV communicated with me when my item was ready for collection from my nearest shop. When I went to collect my record the staff in the shop were friendly and efficient.
24 settembre 2025
Risposta di hmv (UK) - Derby
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Derby
Hello Ell
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great selection of films from modern…
Great selection of films from modern hits to niche classics. The staff are really friendly and helpful with their depth of knowledge and recommendations! Definitely worth a visit!
15 settembre 2025
Risposta di hmv (UK) - Derby
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I managed to order my dvd online…
I managed to order my dvd online quickly and the service was excellent. You were the only company that had the dvd in stock, and it was with me within a few days. Ordering it was very easy too, the website was easy to follow. Also, the young lady who served me was pleasant and helpful and seemed happy in her job.
I shall recommend you to my friends and will order my dvds from you in future. Well done!
3 settembre 2025
Risposta di hmv (UK) - Derby
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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