hmv (UK) - Crawley Recensioni 131

TrustScore 4.5 su 5

4,6

26 The Martlets, RH10 1ES Crawley, GB


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Was disappointed with my pre order experience. When you pre order for pick up in store, I would expect the items to be available for collection on the day of release, not after this date, else what... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very helpful member of staff in store at Crawley, ordered LP for home delivery for me .

L'azienda ha risposto

Valutata 5 stelle su 5

Great service. Ordered in store with my grandson who is 12. I wanted him to order his record for his confidence. The staff member was friendly and chatted away with him about the record and was genui... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in. Delivery was slow but it... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di musica
  2. Negozio di CD
  3. Negozio di DVD
  4. Negozio di dischi
  5. Negozio di impianti audio domestici
  6. Negozio di t-shirt

Informazioni su hmv (UK) - Crawley

Scritti dall'azienda

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Scritti dall'azienda

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Informazioni di contatto

  • 26 The Martlets, RH10 1ES, Crawley, Regno Unito

4,6

Eccellente

TrustScore 4.5 su 5

131 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

Pre order items unavailable on release date.

Was disappointed with my pre order experience.
When you pre order for pick up in store, I would expect the items to be available for collection on the day of release, not after this date, else what is the point of a pre order.
I could have visited my local store and purchased the items on the day of release, instead I had to wait almost 48 hours to be told they were available for collection. Not very good customer service really.

27 marzo 2026
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Risposta di hmv (UK) - Crawley

Hi JR

Thank you for taking the time to leave us a review. 

We are sorry to hear that your order did not reach you in time for its intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date and for this, we offer our apologies.

Valutata 5 stelle su 5

Very helpful member of staff in store…

Very helpful member of staff in store at Crawley, ordered LP for home delivery for me .

26 marzo 2026
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Risposta di hmv (UK) - Crawley

Hello Alan, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Valutata 5 stelle su 5

Thank you so much for your customer…

Thank you so much for your customer service and the dvd

12 marzo 2026
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Risposta di hmv (UK) - Crawley

Hi Mark, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 5 stelle su 5

I go into the Crawley hmv store every…

I go into the Crawley hmv store every week and the staff are great and very helpful

8 marzo 2026
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Risposta di hmv (UK) - Crawley

Hi TONI

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 5 stelle su 5

Lovely staff and store

Lovely staff, saw we opened our click and collect package and came up to us and offered to take the box away!

My daughter got her first LP and loved the experience in store.

1 marzo 2026
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Risposta di hmv (UK) - Crawley

Hi Ethan, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

It's really good I hope do they did due…

It's really good I hope do they did due date there and they rewards let me know when you have yu gi oh rush duel cards

25 febbraio 2026
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Risposta di hmv (UK) - Crawley

Hi Leighton, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

Great service

Great service. Ordered in store with my grandson who is 12. I wanted him to order his record for his confidence. The staff member was friendly and chatted away with him about the record and was genuinely interested. Much appreciated.

16 febbraio 2026
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Risposta di hmv (UK) - Crawley

Hi Gill

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

Great store with great staff

Great store with great staff. Always happy to help you. Good availability across the board.

19 gennaio 2026
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Risposta di hmv (UK) - Crawley

Hi Imran

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 5 stelle su 5

Staff member helpful and chatty

Staff member helpful and chatty. Wanted to know what I’d bought and about the band.

13 gennaio 2026
Logo di hmv (UK) - Crawley

Risposta di hmv (UK) - Crawley

Hi David,

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

Great choice musicgreat quality

Great choice great quality

11 gennaio 2026
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Risposta di hmv (UK) - Crawley

Hi Stephen

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Valutata 5 stelle su 5

What made my experience great was the…

What made my experience great was the way I was dealt with when I went in the store in Crawley looking for a specific cd

26 dicembre 2025
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Risposta di hmv (UK) - Crawley

Hi customer

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Valutata 5 stelle su 5

The guy who helped me in store was…

The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in.

Delivery was slow but it was free and arrived in plenty of time so can't fault it really.

8 dicembre 2025
Logo di hmv (UK) - Crawley

Risposta di hmv (UK) - Crawley

Hi Sam

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

Great delivery

You kept me updated until I received the order. Good service.

22 dicembre 2025
Logo di hmv (UK) - Crawley

Risposta di hmv (UK) - Crawley

Hi Jeannie

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Valutata 5 stelle su 5

I ordered a DVD in-store and it arrived…

I ordered a DVD in-store and it arrived fairly promptly. The assistant was really helpful when ordering the item and when collecting; was also very polite and friendly.

20 dicembre 2025
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Risposta di hmv (UK) - Crawley

Hello R

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Valutata 1 stelle su 5

Delayed delivery and items which were…

Delayed delivery and items which were books each had imprinted 11 on each righthand corner of cover of books so not in immaculate condition as you would expect from new books. Really disapointed.

16 dicembre 2025
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Risposta di hmv (UK) - Crawley

Hi Popsy

Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.

Valutata 5 stelle su 5

I had very good service from the…

I had very good service from the Manager.

I have already done a survey.

3 dicembre 2025
Logo di hmv (UK) - Crawley

Risposta di hmv (UK) - Crawley

Hi Elizabeth

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valutata 5 stelle su 5

Having a local store to visit.

Having a local store to visit. Helpfulness and advice given by a member of the staff. On line tracking my order.

3 dicembre 2025
Logo di hmv (UK) - Crawley

Risposta di hmv (UK) - Crawley

Hi Sue

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valutata 5 stelle su 5

Easy order

Easy order, easy delivery, no problem

24 novembre 2025
Logo di hmv (UK) - Crawley

Risposta di hmv (UK) - Crawley

Hi Anna, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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