I had a great customer service experience today when I went shopping for bluerays in Churchill Square and i was served by a member of the staff called Frank. He was very assertive, very approachable... Leggi di più
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Sede
Cambia sedeUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
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Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Leggi di più
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The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... Leggi di più
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My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Leggi di più
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Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Brighton
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Regno Unito
4,8
Eccellente
330 recensioni
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My order was processed quickly and I…
My order was processed quickly and I was kept informed of delivery date. My experience in store was good, the assistant Frank was very friendly and helpful. My only issue was that at the beginning when I asked at the HMV store they could only order the film I wanted in blueray or 4 something technical that we do not have whereas on HMV online we could also order the DVD. For people who do not have and do not understand the latest technology we felt a bit excluded. Also the HMV stores do not cater for us so much now, they do not stock as many DVDs and have a lot of merchandise instead. But I cannot fault my experience in store when I collected it.
25 marzo 2024
Risposta di hmv (UK) - Brighton
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Brighton
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Clear and easy website to search
Clear and easy website to search, ordering straightforward and quick delivery by post.
18 marzo 2024
Risposta di hmv (UK) - Brighton
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Brighton
Hi Gill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Brighton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service one item delivered to…
Great service one item delivered to wrong address but that was Royalmails fault and the neighbour dropped it down to me 2 days later.
But the other order was delivered to the right address.
16 marzo 2024
Risposta di hmv (UK) - Brighton
Hello Owen
Thanks for leaving us a great review!
Thanks for letting us know and we will forward this on to ensure this does not happen again. Very glad to hear you got your order safely!
Easy Peasy
So easy to buy online. Picking the item up at my local store was also so easy, The guy who served me was really friendly and collected my item in a flash! Great service.
10 marzo 2024
Risposta di hmv (UK) - Brighton
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
IT WAS GREAT I MET CONAN GRAY
8 marzo 2024
Risposta di hmv (UK) - Brighton
Hi Ema
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Conan Gray Signing
Well organised by the team in store. A great day. Well done and thanks.
6 marzo 2024
Risposta di hmv (UK) - Brighton
Hi Mr F
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Damaged record. Again, and again, and again
Ordered a record to pick up in store. Record was damaged. Ordered a new one online. Also arrived damaged. Store ordered again. The exact same damaged record was sent again. Staff in branch apologetic but clearly HMV in general are inept. Don't bother with em.
23 febbraio 2024
Risposta di hmv (UK) - Brighton
Hi Adam
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Blu-ray order for Valentine’s
On February 10th I ordered a film to watch with my husband for Valentine’s. Your colleague ordered it in store and it was available for collection in two days, plenty of time. Really appreciate it. Prompt, efficient and courteous.
16 febbraio 2024
Risposta di hmv (UK) - Brighton
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The prompt delivery to the store
11 febbraio 2024
Risposta di hmv (UK) - Brighton
Hi,
Thanks for getting in touch with a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A Vinyl Offering That Goes Beyond Standard
I dealt with the manager at this store, informed, approachable and helpful at all times, the Brighton store is well laid out and has a surprisingly large selection of vinyl.
7 febbraio 2024
Risposta di hmv (UK) - Brighton
Hello!
Thank you for sharing your experience at the Brighton store. We pride ourselves on the range and variety of items that we offer our customers so we’re delighted to hear you were able to find what you were looking for.
We constantly review and refresh the items we have available so we look forward to offering you even more choice soon! :)
My order for two dvds was taken and hmv…
My order for two dvds was taken and hmv kept me continually updated on their progress throughout until it was handed over to Royal Mail for postal delivery, I received them both in one package, undamaged, so overall a great service, including RM.
10 febbraio 2024
Risposta di hmv (UK) - Brighton
Hi Ian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I am the type of person who enjoys…
I am the type of person who enjoys seeing a shop on the high street and buying things in person, even if that item had to be ordered in store, it meant I dealt with the staff member face to face. It happens that on this occasion, I was served by the manager himself, who was very polite and helpful. Making my purchase all the more pleasant.
11 febbraio 2024
Risposta di hmv (UK) - Brighton
Hello Alan
Thanks so much for taking the time to leave us such a lovely review of our Brighton store. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :)
Will always order if its not in stock…
Will always order if its not in stock and update info when ready to collect
3 febbraio 2024
Risposta di hmv (UK) - Brighton
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Brighton
Hi janis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great World Cinema selection...our…
Great World Cinema selection...our choices came on time and were excellently wrapped and package. There feels something special about HMV....will use you always.
4 febbraio 2024
Risposta di hmv (UK) - Brighton
Hi Patricia
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Brighton
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order cancelled after being dispatched
I ordered a cd, it was dispatched, then the order cancelled once it reached the store. And no option of a replacement being sent out in its place
26 gennaio 2024
Risposta di hmv (UK) - Brighton
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
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