I had a great customer service experience today when I went shopping for bluerays in Churchill Square and i was served by a member of the staff called Frank. He was very assertive, very approachable... Leggi di più
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Sede
Cambia sedeUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
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Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Leggi di più
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The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... Leggi di più
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My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Leggi di più
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Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Brighton
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Regno Unito
4,8
Eccellente
330 recensioni
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Service non existent
Order arrived on time but contained two copies of the same disc in a two disc set. As this order was click and collect from HMV I hoped to receive help from the store. Staff at the store were dismissive and unhelpful, just directing back to the website as my order was issued from a different warehouse. While this may be your business practice the customer will see you as one business and I strongly suggest that orders from the HMV website to be returnable at the local store, especially if they have been collected from the store as a matter of good customer service. The return via the website was awkward and unclear. I will never purchase from HMV online again.
3 gennaio 2024
Risposta di hmv (UK) - Brighton
Hi Mr Harris
Thank you for taking the time to share your feedback. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
We will be sure to take your feedback onboard.
Ordered in store for collection in…
Ordered in store for collection in store.
Arrived in time as promised. Item well packaged and as ordered
23 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Jessica
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast delivery!
I ordered in store Monday and had it ready to pick up friday: very happy, specially as it was during the Christmas period👍
15 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Cecile
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
How tosatisfy customer
The CDs were ordered efficiently at the Brighton store. I was notified of the delivery. All collected! All done!
24 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Marie-Anne,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The helpful staff
Hi yeah u’re staff were very helpful especially the one that saw to me with everything that I needed. She was very nice & always smiling while serving me I would like to say thank you to the whole staff for being so helpful and also going the extra mile to see that I had all I needed say thanks for me
18 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Brenda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I love this place
I love this place. The staff are always friendly. I love the overall vibe of the place.
16 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Imogen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving hmv Brighton
Have a very merry christmas and we hope to see you again soon :-)
Speedy and friendly service
20 dicembre 2023
Risposta di hmv (UK) - Brighton
As good service should be, so thank you for the 5 stars and have a merry christmas.
Risposta di hmv (UK) - Brighton
Hi Steve
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon in hmv Brighton and merry christmas :-)
The customer service of the in store…
The customer service of the in store staff could be improved more with the individuals being or telling more knowledge of what everything means or is. So as the same of the telephone customer service advisors.
18 dicembre 2023
Risposta di hmv (UK) - Brighton
Hello Kelly
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Amazing great staff especially lucy
16 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Samuel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Swift fulfilment and collection
HMV quickly has realised my order, with ability to pick up the order in store, which is good to see as allows to minimise CO2 emissions
9 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD damaged
12 dicembre 2023
Risposta di hmv (UK) - Brighton
Hello Amber
We're sorry to hear of the damage to your item. Please contact us via our help centre and we'll make this right for you.
Thanks for getting in touch and letting us know about this matter.
Amazing customer service at Brighton store
Amazing in store customer service at the Brighton store. The adviser even phoned their Worthing store to check stock and asked them to reserve the record for me. She went to so much effort, 10/10!
10 dicembre 2023
Non scritta su invito
Risposta di hmv (UK) - Brighton
Hi Deborah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Super helpful at the tills and patient…
Super helpful at the tills and patient when I was buying multiple items, thank you so much :)
7 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy
Good communication via email regarding when it could be picked it. Went to shop to pick up and served by really efficient, helpful assistant.
4 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Mrs Reynolds
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Risposta di hmv (UK) - Brighton
Hi Anne-Marie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Collected package at HMV Store
Collected package at HMV Store in a few moments and friendly service.
2 dicembre 2023
Risposta di hmv (UK) - Brighton
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Went to Brighton to buy a cd
Went to Brighton to buy a cd, couldn’t be more helpful, well happy
26 novembre 2023
Risposta di hmv (UK) - Brighton
Hi Barbara,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very professional!
The staff was very friendly and professional at the same time. I received my order in perfcet condition
24 novembre 2023
Risposta di hmv (UK) - Brighton
Hi Frakfayt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I had a great customer service…
I had a great customer service experience today when I went shopping for bluerays in Churchill Square and i was served by a member of the staff called Frank. He was very assertive, very approachable and has great knowledge of films and music. It makes a very big difference being served by someone who is knowledgeable. U should employ more people like him.
27 novembre 2023
Non scritta su invito
Risposta di hmv (UK) - Brighton
Hi Jose
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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