Basingstoke branch: George was instrumental in helping me find what I was looking for, taking the time to find and process an online order, which arrived within a few days. We even found a power stat... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... Leggi di più
L'azienda ha risposto
Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... Leggi di più
L'azienda ha risposto
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Basingstoke
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, Regno Unito
4,7
Eccellente
230 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy to order online
Easy to order online and collect in store. Was notified when item was in and collected with no problems
6 dicembre 2024
Risposta di hmv (UK) - Basingstoke
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ease of ordering online
Ease of ordering online, speed of delivery and clear information of collection at store.
24 novembre 2024
Risposta di hmv (UK) - Basingstoke
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Awesome team
Went into store looking for a specific record. They didn't have it but ordered it in for me (also offered home delivery). No extra charge to order and was cheaper than I thought! Was in the store within 3 days and was updated via email the whole time. Awesome team in Basingstoke store always well stocked and clean too.
9 novembre 2024
Risposta di hmv (UK) - Basingstoke
Hi Callum,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Mog's Christmas
I didn't see Mog's Christmas, the product I preordered in the actual store after its release date, which was the 4th of November 2024 and I'm glad I preordered it with my local HMV store.
8 novembre 2024
Risposta di hmv (UK) - Basingstoke
Hello Charlie
Thanks for leaving us a review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I had to go down the shop 5 days after
I had to go down the shop 5 days after my its on its way email ....no one emailed or called me from the basingstoke HMV to let me know it was in the shop for collection..and when I eventually went down to find out where it was I was told it was ready for collection for four days and not even an apology from the staff so won't be pre ordering from HMV again ..ive read your reply ..I wasnt notified it was ready to pick up in store I was however notified that it was on its way to store ..it wasn't in my spam/junk folder because it wasn't sent..
22 ottobre 2024
Risposta di hmv (UK) - Basingstoke
Hello Patrick,
We're sorry to hear of your disappointment with your recent experience. Please be advised however, that confirmation of Click & Collect orders arriving at store will only be communicated by email and we can see that this was sent to your email address on 22/10/2024. Should this not have been delivered to your main folder, we would always recommend checking the spam/junk folder too as automated emails of this kind can occasionally be delivered there.
In addition, please also note that your comments will be forwarded to the management team of the store in question for their reference.
Thanks for getting in touch and letting us know about this matter.
Great friendly staff very helpful…
Great friendly staff very helpful excellent way to pre order dvds or any items can't give a bad review
18 ottobre 2024
Risposta di hmv (UK) - Basingstoke
Hi Arron
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was a seamless process from start to…excellent
It was a seamless process from start to finish
18 ottobre 2024
Risposta di hmv (UK) - Basingstoke
Hi Robin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order in store ,as product…
Easy to order in store ,as product wasn't available, delivered in a few days ,helpful ,friendly staff
7 ottobre 2024
Risposta di hmv (UK) - Basingstoke
Hi Richard,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kind staff but unable to get 2 cds even…
Kind staff but unable to get 2 cds even though they were supposed to be out. Boyfriend's birthday presents out of the window but found other thingd
2 settembre 2024
Risposta di hmv (UK) - Basingstoke
Hi Helen
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Risposta di hmv (UK) - Basingstoke
Hi bob
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Delivered to store on time and was…
Delivered to store on time and was quick and easy to pick up
30 agosto 2024
Risposta di hmv (UK) - Basingstoke
Hi Philippa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Risposta di hmv (UK) - Basingstoke
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service and helpful staff at the…
Good service and helpful staff at the store but not a very quick efficient delivery, expected 3 days and took a week. Other than that fine
27 agosto 2024
Risposta di hmv (UK) - Basingstoke
Hi Alex,
Thank you for your feedback.
We hope to see you again soon!
It was sigma
29 agosto 2024
Risposta di hmv (UK) - Basingstoke
Hi Lucas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great
The website was easy to use.
My items turned up very quickly.
My other items turned up at my local store.
The staff were very friendly and professional.
10 agosto 2024
Risposta di hmv (UK) - Basingstoke
Hi Ben
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Risposta di hmv (UK) - Basingstoke
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to find that dvd.being gay hard to…
Easy to find that dvd.being gay hard to go to shops to ask for gay dvds. HMV do it on line.plus have Autism service is good get on line.
4 agosto 2024
Risposta di hmv (UK) - Basingstoke
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Knowledgeable and pleasant young man in…
Knowledgeable and pleasant young man in the Basingstoke store who made the whole ordering process painless. Very pleased to receive the order in four days. Would recommend HMV ordering service if you can't find what you want instore.
20 luglio 2024
Risposta di hmv (UK) - Basingstoke
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I was very happy 😊 with the experience…
I was very happy 😊 with the experience I had. I look forward to shopping with HMV in the near future.
11 luglio 2024
Risposta di hmv (UK) - Basingstoke
Hi Lauren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience on the high street
Long time since I last visited a high street record store, but HMV prices are now very competitive. Very pleasant experience, friendly staff, will visit them more often in future
4 luglio 2024
Risposta di hmv (UK) - Basingstoke
Hi Ben
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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