Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... Leggi di più
L'azienda ha risposto
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... Leggi di più
L'azienda ha risposto
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Basingstoke
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, Regno Unito
4,6
Eccellente
217 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Risposta di hmv (UK) - Basingstoke
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was kept informed regularly as to…
I was kept informed regularly as to when my vinyl would arrive .
It arrived the day I was given and was well packed .
20 dicembre 2024
Risposta di hmv (UK) - Basingstoke
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Basingstoke
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Using click and collect easy
Using click and collect made sure what I wanted was available. Picking up from the Basingstoke store was easy and they were friendly and helpful
13 dicembre 2024
Risposta di hmv (UK) - Basingstoke
Hi Joan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Basingstoke
Thanks for shopping with us Aimee and the kind 5 stars!
Meghan at the Basingstoke store helped…
Meghan at the Basingstoke store helped to find & order a dvd for me. Very helpful all went smoothly.
12 dicembre 2024
Risposta di hmv (UK) - Basingstoke
Hi Brenda
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off with your visit to hmv Basingstoke.
See you soon :-)
Really helpful and efficient
They were really helpful and managed to get the cd box set super quick
10 dicembre 2024
Risposta di hmv (UK) - Basingstoke
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Basingstoke
Hi adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Basingstoke
Hi SIMON
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order online
Easy to order online and collect in store. Was notified when item was in and collected with no problems
6 dicembre 2024
Risposta di hmv (UK) - Basingstoke
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ease of ordering online
Ease of ordering online, speed of delivery and clear information of collection at store.
24 novembre 2024
Risposta di hmv (UK) - Basingstoke
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Awesome team
Went into store looking for a specific record. They didn't have it but ordered it in for me (also offered home delivery). No extra charge to order and was cheaper than I thought! Was in the store within 3 days and was updated via email the whole time. Awesome team in Basingstoke store always well stocked and clean too.
9 novembre 2024
Risposta di hmv (UK) - Basingstoke
Hi Callum,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Mog's Christmas
I didn't see Mog's Christmas, the product I preordered in the actual store after its release date, which was the 4th of November 2024 and I'm glad I preordered it with my local HMV store.
8 novembre 2024
Risposta di hmv (UK) - Basingstoke
Hello Charlie
Thanks for leaving us a review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I had to go down the shop 5 days after
I had to go down the shop 5 days after my its on its way email ....no one emailed or called me from the basingstoke HMV to let me know it was in the shop for collection..and when I eventually went down to find out where it was I was told it was ready for collection for four days and not even an apology from the staff so won't be pre ordering from HMV again ..ive read your reply ..I wasnt notified it was ready to pick up in store I was however notified that it was on its way to store ..it wasn't in my spam/junk folder because it wasn't sent..
22 ottobre 2024
Risposta di hmv (UK) - Basingstoke
Hello Patrick,
We're sorry to hear of your disappointment with your recent experience. Please be advised however, that confirmation of Click & Collect orders arriving at store will only be communicated by email and we can see that this was sent to your email address on 22/10/2024. Should this not have been delivered to your main folder, we would always recommend checking the spam/junk folder too as automated emails of this kind can occasionally be delivered there.
In addition, please also note that your comments will be forwarded to the management team of the store in question for their reference.
Thanks for getting in touch and letting us know about this matter.
Great friendly staff very helpful…
Great friendly staff very helpful excellent way to pre order dvds or any items can't give a bad review
18 ottobre 2024
Risposta di hmv (UK) - Basingstoke
Hi Arron
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was a seamless process from start to…excellent
It was a seamless process from start to finish
18 ottobre 2024
Risposta di hmv (UK) - Basingstoke
Hi Robin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order in store ,as product…
Easy to order in store ,as product wasn't available, delivered in a few days ,helpful ,friendly staff
7 ottobre 2024
Risposta di hmv (UK) - Basingstoke
Hi Richard,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kind staff but unable to get 2 cds even…
Kind staff but unable to get 2 cds even though they were supposed to be out. Boyfriend's birthday presents out of the window but found other thingd
2 settembre 2024
Risposta di hmv (UK) - Basingstoke
Hi Helen
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Risposta di hmv (UK) - Basingstoke
Hi bob
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Delivered to store on time and was…
Delivered to store on time and was quick and easy to pick up
30 agosto 2024
Risposta di hmv (UK) - Basingstoke
Hi Philippa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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