HerRoom got me into a great fitting bra that looks good when I had given up hope. I’m not an easy fit: very short, but amply “blessed”, I have probably NEVER, until now, had a bra with straps th... Leggi di più
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Scopri cosa dicono le persone
I ordered several styles of Cuddl Duds camisoles, a couple of which would arrive in a week’s time. Everything showed up as scheduled, in protective packaging, in our rural mailbox. HerRoom is a great... Leggi di più
Easy to navigate site. The color options weren’t completely accurate - I ordered a color which showed darker than another I have ordered previously … but it’s actually lighter. No worries - I can u... Leggi di più
L'azienda ha risposto
HerRoom is misleading about their shipping costs and timelines. I purchased something with an overnight delivery and it arrived two days later. Nothing in the page I ordered mentioned the timing o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Free Shipping! HerRoom is your complete source for lingerie, bras, panties, thongs, underwear, and foundations. Plus sizes, girdles, slips, and sports bras are just a click away.
Informazioni di contatto
8941 Empress Row, 75247, Dallas, Stati Uniti
- 214-838-5955
- HerTrust@herroom.com
- www.herroom.com
4,1
Molto buono
2715 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I was able to access the site quickly…
I was able to access the site quickly and find exactly what I wanted. I've been wearing Vanity Fair for over 20 years.
27 marzo 2026
Risposta di HerRoom
We’re glad to hear the site was easy to use and helped you find exactly what you were looking for. Thank you for your kind words and for being a longtime customer—we truly appreciate your continued support.
Companies choices are great
Companies choices are great.
Would like to see more sale prices or coupons
1 aprile 2026
Risposta di HerRoom
Thank you for your kind words about our selection—we’re glad you’re enjoying the variety we offer.
We understand that pricing is an important part of the shopping experience. While we work to offer competitive pricing year-round, we do run promotions and special offers from time to time.
We appreciate the feedback and will certainly keep it in mind as we continue to improve.
Return process is difficult
I had to return my order. The process was not easy and took too much time.
7 aprile 2026
Risposta di HerRoom
We’re sorry to hear that your return experience felt frustrating and time-consuming. We understand how important it is for this process to be straightforward, especially when an item doesn’t work out.
Our return system is designed to guide customers step by step, with instructions provided before starting the return. Because we specialize in intimate apparel, there are a few additional requirements to ensure all returned items meet the condition standards needed for resale, which can sometimes make the process feel more detailed.
That said, your feedback is valuable, and we’re always looking for ways to make things clearer and more efficient. If there was a specific point where things felt unclear or delayed, we’d truly appreciate the opportunity to review it.
If you’re still in need of assistance, please reach out to our customer service team so we can help ensure everything is resolved as smoothly as possible.
Great selection of very sexy bras &…
Great selection of very sexy bras & panties
Sizes fit well a little pricey but a real turn on for those intimate moments.
31 marzo 2026
Risposta di HerRoom
Thank you for your feedback—we’re happy you’re enjoying the selection. We appreciate you noting the fit and will continue working to provide clear sizing details to help customers find the best match.
Consistent updates on back order
Consistent updates on back order. Also, love the product.
1 aprile 2026
Risposta di HerRoom
We’re glad the process was smooth for you and that you’re happy with the product. We appreciate your patience with backordered items and your thoughtful feedback.
Happy with the service and site
My garments came in a timely fashion, and the return was pretty easy to navigate.
31 marzo 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re pleased to hear your order arrived quickly and that the return process was easy to navigate.
Item arrived promptly and was just as…
Item arrived promptly and was just as pictured and described.
30 marzo 2026
Risposta di HerRoom
We’re glad everything arrived as expected and in a timely manner. Thank you for taking the time to share your experience.
I do alterations to wedding gowns
I do alterations to wedding gowns, and sometimes I have to sew a slip into the skirt because the fabric is too see-through. Instead of purchasing fabric and making the slip, I ordered several slips in different colors to have on hand to use for that purpose. The cost of each slip is lower that what it would cost to purchase the fabric and my time to make the slip. The brides like your slips as well!
27 marzo 2026
Risposta di HerRoom
Thank you for your detailed feedback—we’re glad you found options that worked for your needs. We appreciate you sharing how the products performed and will keep your comments in mind as we continue to refine our assortment.
Found what I wanted
Easy to find what I was looking to purchase. Packing and shipping great. Product selection and pricing very good.
8 febbraio 2026
Risposta di HerRoom
We’re happy to hear you found exactly what you were looking for and that the process was smooth from purchase through delivery. We appreciate your support.
website is user friendly
website is user friendly. Easily searched for the items I wanted.
31 marzo 2026
Risposta di HerRoom
Thank you for your feedback. We’re glad the site was easy to navigate and that your order arrived as expected.
My order came quickly and exactly as…
My order came quickly and exactly as ordered. I will order from you again!
31 marzo 2026
Risposta di HerRoom
We’re pleased to hear your order arrived quickly and just as expected. We appreciate your support and look forward to serving you again.
Never again will we place an order
Never again will we place an order. My hubby tried to surprise me for Valentine’s Day by ordering some gifts for me back in January, and although the confirmation said order would arrive before then, it did not arrive until end of March! Ridiculous!! Complete waste of money as well as quality of the product.
31 marzo 2026
Risposta di HerRoom
We’re very sorry to hear how disappointing this experience was, especially given it was meant to be a Valentine’s Day gift.
Timing is incredibly important for occasions like this, and we understand how frustrating it must have been for the order to arrive well after the expected date. In some cases, items may be marked with extended or estimated ship times based on availability from the manufacturer, and those timelines can occasionally shift. We do communicate these estimates during the ordering process, but we recognize that delays can still be upsetting.
We’re also sorry to hear the items did not meet your expectations in terms of quality. That’s certainly not the experience we want for our customers.
If you haven’t already connected with our customer service team, we would welcome the opportunity to review your order and see what options may still be available to assist.
My wacoal bra arrived dirty and…
My wacoal bra arrived dirty and appeared to have been worn. There are a few too many hoops to jump through to make a return and get a refund. I am still hopeful.
30 marzo 2026
Risposta di HerRoom
We’re very sorry to hear that your bra did not arrive in the condition it should have. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention.
Your concerns have been escalated to our Head of Customer Service so they can be reviewed promptly and handled with the care they deserve. We understand how disappointing this situation must be and are committed to making it right.
Thank you for your patience—we’ll be in touch to ensure this is fully resolved.
This bra has molded cups that are…
This bra has molded cups that are huge!!!
I want to return it. How much time do I have??
31 marzo 2026
Risposta di HerRoom
We’re sorry to hear the fit wasn’t what you expected—that can definitely be frustrating.
If the cups felt larger than anticipated, it may be worth taking a second look at sizing, as even small differences in measurements can impact how a bra fits and feels.
You’re absolutely welcome to return the item. Returns can be initiated within 30 days of delivery, as long as the item is in its original condition with tags attached and packaging intact.
If you’d like help finding a better fit or need any assistance with the return process, our customer service team is always happy to help.
I’ve been looking for this particular…
I’ve been looking for this particular underwear for quite some time. I used to buy it at my neighborhood store, but they stopped carrying them. Glad I found them on your website! Thank you very much!
31 marzo 2026
Risposta di HerRoom
We’re so glad you were able to find what you’ve been searching for. Thank you for choosing us—we appreciate your business.
WARNING:They won’t ship in stock items until…
They won’t ship in stock items until backordered items arrive. If backordered items keep being delayed, good luck ever receiving anything.
31 marzo 2026
Risposta di HerRoom
We understand how frustrating delays can be, especially when you’re expecting items to arrive promptly.
When an order includes a preorder (backordered) item, it is held to ship together once all items become available. Estimated ship dates are provided on the product page and confirmed during checkout, though these timelines can occasionally shift based on updates from the manufacturer.
For customers who prefer to receive in-stock items sooner, our customer service team can often help review available options.
We appreciate your feedback and the opportunity to clarify how this process works.
Satisfied Customer
Hey . I like the fact you valued me as a continuing customer. Meaning it has been quite sometime since I placed an order. But you still had me plugged into your system. So therefore I had no trouble placing my order. It was ordered and received in Great timing … thanks
31 marzo 2026
Risposta di HerRoom
Thank you for your thoughtful feedback and for being a returning customer. We’re glad you continue to find items that work well for you and appreciate you sharing your experience.
You have great quality products
Glad came across your site while scrolling for sites selling what I was in need of. The items were well made and cost was fair.
30 marzo 2026
Risposta di HerRoom
We’re glad to hear you’re happy with the quality and selection. Thank you for your continued support—we appreciate it.
My error in ordering wrong size
My error in ordering wrong size. Refund processed promptly. Thank you.
30 marzo 2026
Risposta di HerRoom
We appreciate you sharing your experience. We’re glad the issue was resolved promptly and that everything is now sorted.
Arrived in a timely manner
Arrived in a timely manner. I would appreciate it if there was less packaging. In the past I ordered from Hanes and they put 4 pairs in a plastic bag vs each pair individually wrapped.
26 marzo 2026
Risposta di HerRoom
We’re glad your order arrived quickly and that everything was packaged with care. We also appreciate your feedback on the product and will be sure to share it with the manufacturer. Thank you for taking the time to let us know.
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