Terrible service. Got very inexperienced therapist, she also failed to cancel my appointment even after I gave more than 48 hours notice. Hello self doesn’t answer phone, doesn’t reply to emai... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Fiona has been a fantastic coach and I will look to still use her via Hello Self now that the private medical healthcare funding has ceased.
L'azienda ha risposto
I am super impressed with Helloself. I was a littel confused about the insurance part when signing up, but so far so good. My therapist is amazing. Really like her.
L'azienda ha risposto
My experience with HelloSelf was incredible! It took a great deal of courage to seek help and the therapist and sessions were second to none! My therapist made me feel heard and at ease during each se... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Therapy and coaching to help you feel and live better. HelloSelf is the UK's leading therapy and coaching provider. Our personalised approach connects you to expert therapists quickly and conveniently. We recognise that seeking support can be a step into the unknown - no matter what you're currently experiencing, our expert, caring team are here to help.
Scritti dall'azienda
Informazioni di contatto
Regno Unito
- www.helloself.com
4,3
Eccellente
175 recensioni
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Ha risposto al 20% delle recensioni negative ricevute
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The best ever
The therapist I have been connected with has been fantastic, it has been the best counselling type experience I have ever had.
24 novembre 2023
Risposta di HelloSelf
This is wonderful news. We're so pleased that all the effort that goes into skilfully matching members with our experts by our Customer Services Team is working out so well for you. Thanks for your feedback.
Great therapist very understanding …
Great therapist with a brilliant sense of understanding
Feel so comfortable talking to her
20 novembre 2023
Risposta di HelloSelf
Thank you for taking time to share with us your positive experience of your HelloSelf therapist. We are genuinely pleased to learn you are benefitting from one of our many great therapists. It's a brave and admirable move to embark on therapy and share, so some of the credit should definitely be yours too. Take care.
My therapist was kind caring very…
My therapist was kind caring very helpful and was the ONLY one who helped me understand what was wrong and guided me properly. She was excellent.
13 novembre 2023
Risposta di HelloSelf
Thank you so much for taking the time to feedback to us. We are so pleased to hear that your therapist was kind, caring and very helpful. It sounds like you feel your therapist was really invested in you, which is absolutely what we encourage here at HelloSelf. Take care.
So helpful: I’m worth it
However the pairing works, Hello Self got it absolutely right. Ayushi has been brilliant and worked well explaining things and helping me in line with how things make sense for me. I do feel I can see the way now, I just need to put it all into practice and remember it all. But I do have a worth - thank you for helping me see this x
16 novembre 2023
Risposta di HelloSelf
We're so pleased to hear that our skilled matching processes to find you a suitably trained, skilled and experienced therapist are working for you. Therapy is a joint effort so you deserve the credit too. Thank you for taking the time to feedback your experiences. Take care.
The therapist is very personable
The therapist is very personable, though provoking and has really helped me get through some very hard times
13 novembre 2023
Risposta di HelloSelf
We're so pleased to hear you have found your therapist to be personable, helpful and thought provoking. It's great that you have had their support through tough times. Your own courage must have helped too. Take care.
Risposta di HelloSelf
Good morning. Thank you for taking time to share your experiences. We're delighted they have left you feeling cared for in a sensitive and friendly way; that's what you'd hope for when embarking on a therapeutic journey. Take care.
Florie is great I felt I can talk to…
Florie is great I felt I can talk to her about everything looking forward for my next session thank you kind regards Eva
4 novembre 2023
Risposta di HelloSelf
Thanks so much for taking time to let us know about your positive experiences with one of our many trained, experienced and skilled therapists. Florie will be delighted to hear what has been shared, as are we. It appears that you have found her accessible and non judgemental. It's great news that you are looking forward to your next session; therapy can be daunting but hearing that people also look forward to therapy can support people who may be worried about reaching out. Thanks again.
My therapist is probably the only one…
My therapist is probably the only one that gets me and makes me feel confident in my therapy ,he’s very outgoing but very professional and never makes me feel inadequate .still having therapy and it’s going really well and look forward to my meetings
7 novembre 2023
Risposta di HelloSelf
Thank you so much for the effort that you've put into sharing feedback. This is brilliant news, we're so pleased you feel understood by our skilled and professional therapist. We're delighted that therapy is going so well for you and that you look forward to your sessions. Take care.
Helpful and professional advisors
7 novembre 2023
Risposta di HelloSelf
Thank you very much for your feedback. We're so very pleased that you have found our skilled and experienced therapist helpful and professional. Take care.
Seamlessly provides a nurturing…
Seamlessly provides a nurturing experience of therapy using a bespoke self assessment app and a confidential therapy platform.
6 novembre 2023
Risposta di HelloSelf
Thank you so very much for taking the time to share your positive feedback. We're delighted that your therapeutic experience with one of our skilled therapists has been a nurturing one. It's great news that our psychologically and clinically informed tech enabled digital tools are adding to your positive therapeutic journey. We take the confidentiality of our members and IT security super seriously (as expected) and we are pleased that you are experiencing such. Take care and best wishes.
Listened to my needs and came up with…
Listened to my needs and came up with the appropriate help.
Clear instructions for the internet call.
I felt I was listened to in a non judgmental way, looking forward to my next session.
6 novembre 2023
Risposta di HelloSelf
This is great news, thank so much for making the effort to share. We're delighted that you felt listened too in a non judgmental way and have received appropriate support. It's also good news that our digital platform has been easy to use for you. Please make the most of all of our clinically informed and tech enabled digital tools to aid your therapeutic journey and progress.
Attentive and caring
Natalya listens and heps me make sense of certain issues that might be causing my sleep problems. She has a very caring attitude, which is much appreciated.
1 novembre 2023
Risposta di HelloSelf
Thank you so much for taking time to share your positive experiences of this therapist, we will pass on your praise; she will be delighted to hear it (as are we). Thanks again. It's great news that you are benefitting from a safe and compassionate skilled therapeutic space to share, be heard, understood and supported. Take care and all the very best.
Booked one therapist on Friday 20…
Booked one therapist on Friday 20 October, she msged me that if posible reschedule and she did it for 27 October, to late to think off, then I requested for earliest and they said booked for Thursday 26 October 6pm, but then it was said it’s on Friday 27 October at 6pm, I rather cancelled all the appointments and opted my heath insurance to look for other health specialist then this, so overall not worth as not used and also thier telephone number is always busy never never never reachable
27 ottobre 2023
Non scritta su invito
Risposta di HelloSelf
Thank you for sharing your experiences, we are genuinely sorry to hear that you have not been able to secure an appointment with us at a time that meets your needs. We will do all we can to accommodate our members' wishes. The dedicated Customer Services and Clinical Excellence Team would welcome the opportunity to understand more about what has happened, fully investigate and come to a meaningful resolution for you. I will look into the functioning of our telephone lines for you and availability of our Customer Services Team. Alternatively you can email hello@helloself.com I appreciate that you have already moved on to another option and I sincerely hope this works out for you.
I felt comfortable and the therapist…
I felt comfortable and the therapist was very experienced at navigating through my strong emotions calmly
6 ottobre 2023
Risposta di HelloSelf
Thank you so much for your feedback and taking time to share with us. We're delighted to hear that you are benefitting from our skilled network of therapists.
Risposta di HelloSelf
Thank you for taking time to share your feedback with us. It is fantastic news that you feel uplifted and that our skilled therapeutic care has been professional, clear, supportive, helpful and encouraging. We wish you all the very best and hope you go from strength to strength.
Great and easy service
Great and easy service, very friendly manner. Would highly recommend
21 settembre 2023
Risposta di HelloSelf
Thank you so much for your feedback, this is wonderful news. We're so pleased you have found us to be so approachable. It's brave reaching out for help sometimes and we're delighted this is working out for you.
Very helpful and easy to use.
10 settembre 2023
Risposta di HelloSelf
Thank you so much for your feedback and taking time to share with us. We are delighted that you are finding our skilled support helpful and easy to use. We design our systems and processes with our member's experience at the forefront of our mind.
Therapist patient..
The therapist is understanding, non-judgmental, patient and good at listening. I wasn't sure if she would have expertise with what I needed help with but she has a good understanding and hasn't pushed me as hard as a previous therapist, so she makes it less distressing (as an experience)...
4 settembre 2023
Risposta di HelloSelf
Thank you so much for your feedback. We are delighted to hear of your positive experiences of HelloSelf and our therapist. We pride ourselves on our thorough and member led matching processes as well as our skilled therapists; we are pleased that these are reaping therapeutic benefits for you.
A helpful and supportive service
A helpful and supportive service. I was pleased with the therapist I was matched with. The app helped to support the work I was doing in appointments.
4 settembre 2023
Risposta di HelloSelf
Thank you so much for taking time to feed back your positive experience with us. I am also pleased that our clinically informed and member led matching process has been so beneficial for you. It's great news that our bespoke digital tools are aiding the therapeutic process for you, like they have done for so many others.
Left and abandoned by Helloself
I am sickened at the way HelloSelf has treated my case and has left me feeling worse than I had started off they simply do not care about you, all they want is your money. It took me a very long time to develop trust in speaking to someone and I had finally been matched to a Therapist who I found to be a genuine nice person and I could trust wholeheartedly. He made me feel like I could talk to him about anything and spoke to me like a human being.
I was making excellent progress and I had started going back to work as a result of the work we did. I knew I was doing really well. However, all my therapy sessions had abruptly stopped without me being able to contact my therapist ever again. From the reviews, it seems they have done this before to clients, and the company will suddenly stop you from working with your therapist as they have done to other people. It seems if you raise concerns ,the company, instead of addressing them, gets rid of your therapist and damages its clients who, like me, have taken a very long time building trust. I am now being asked to start all over again with someone new , and this is awful. How can a psychology company do this to its clients? I feel I am just a number for this company they don't care about my well-being and what progress I was making. A number of other people have complained about HelloSelf on this platform and I completely agree with them. This company should not be in the business of providing therapy sessions they clearly just want your money with no regard to your mental health.
My mental health has been damaged by helloself. I would never recommend any of my family or friends to seek such a service whatsoever with no care for its clients and the mental health suffering I have endured.
Please protect your self's and do not go to this company for your mental health like me and many others you will be left damaged and abandoned like I am now. I am put off from seeking a remote company for my care and prefer waiting to be seen by a company better suited to managing vulnerable clients like me.
AWFUL EXPERIENCE
18 agosto 2023
Non scritta su invito
Risposta di HelloSelf
Thank you for taking the time to share your experiences; we appreciate the effort that you have made in sharing this feedback; this cannot have been easy for you especially at a time of distress. At HelloSelf we pride ourselves on our thorough quality assurance and prioritising high quality member care above all else; I am deeply saddened to hear that this has not been your experience. I am sorry.
The dedicated Customer Services and Clinical Excellence Team would welcome the opportunity to understand what has happened, fully investigate and come to a meaningful resolution for you so that you can continue to build on the excellent progress you have made. I am so sorry that you will have to start again, we will do all we can to aid this process and facilitate a thorough clinical handover with an expertly matched, suitably trained and experienced therapist. Please do reach out to us directly.
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