Hell Bunny Recensioni 212

TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Was amazing beautiful quality. First time experience with this company. My teenage daughter had a smile on her face from ear to ear. Only problem we had was paying for next day delivery using DPD.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Such a great company, they are really responsive and helpful if you have any questions before buying, the clothes are top quality (the dresses I own still look perfect after multiple washes) and real... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The courier lost my order, Hell Bunny responded to my email straight away and sent another dress out immediately, it came the next day. The cut, fit and quality of their dresses is absolutely amazin... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Disappointed with the plunge in quality. I bought a 100 % polyester skirt some years ago, made in England, heavy duty quality fabric with neat finishings. Now I ordered another polyester-elasthane ski... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Informazioni fornite da varie fonti esterne

The Official Home of Hell Bunny, All your Hell Bunny favourites available to buy online now


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

212 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Quality gone down

Disappointed with the plunge in quality. I bought a 100 % polyester skirt some years ago, made in England, heavy duty quality fabric with neat finishings. Now I ordered another polyester-elasthane skirt that is like from a different world, made in China, thin fabric and the sewing is sloppier. Even the sizing has changed. I won't be buying any more clothes from Hell Bunny without a chance to feel and try them on in person first.

8 dicembre 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Hi there, this is so very upsetting to hear, are you able to please contact our customer service team with further details so this can be fully investigated and raised with our production and design teams?

Valutata 5 stelle su 5

Great customer service with a genuine…

Great customer service with a genuine want to help you. I've never had such a fast response- within under 2 hours everything was sorted and they really went above and beyond as the original item was brought via tiktok shop.

I find their sizes super inclusive and great for curves, the tiktok lives really help seeing how they fit and advice on sizing.

Clothes are good quality and always great to support Made in the uk!

Thanks so much to Kellie and the HB team for being so kind! Will order again soon :-)

4 dicembre 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you so kindly for taking the time to leave such a wonderful review and we are so happy to hear that your issue was sorted and resolved for you in super fast time, we cant wait to welcome you back soon x

Valutata 5 stelle su 5

Amazing customer service

I recently bought the skye mini dress and to no fault of the brand (it was a manufacturing issue) the mesh fabric of the dress had torn after the second wear. I was reluctant to bring it up with the company as I didn’t want to be a bother, however I felt as if I should. I contacted their email available on the website and told them how I was disappointed. I woke up the next morning with a response saying how terribly sorry they were and that they would send me a refund or offer me a gift card to replace the dress that had torn. I recieved the gift card and reordered the dress in the next size up to minimize the risk of it tearing again. I must say I am ever so impressed with their quick responses and amazing customer service. I will definitely be supporting hell bunny again in the near future

22 novembre 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Hi there, We are so sorry to hear about the fault with your product but happy to hear that our team resolved this for you quickly and efficiently, thank you for the wonderful review and your continued love and support for the brand. Love Hell Bunny x

Valutata 3 stelle su 5

Sizes not true to size.

Bought a pair of black jeans the size s was similar to size 8 , tried to exchange for larger size but they didn't send me a larger size but another size s ! Next on my list was to choose a larger pair of black jeans in different style , still waiting on replacement ones. Bought from Hell Bunny three years ago but since then there sizes aren't compatible with the sizes they quote. Since Brexit the prices have risen, has there production costs risen ? Garments made outwith E.U and import costs passed on to customers. This seems the NORM in the fashion industry. I had put faith in Hell Bunny and was a returning customer and I was given a gift of money for my birthday a few days ago. I wouldn't reccomend Hell Bunny they have a lack of communication skills when it comes to there returns . I won't be purchasing from them again.

18 ottobre 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

We can see that you did raise this with our customer service team, however as the orders were made through Amazon they do not have access to any order information and this would need to be resolved through Amazon directly, Our customer service did contact the relevant team but were told the information received from Amazon was that on both occasions it was the S size selected, we apologise that we could not help with this further, however, if you would consider any future orders please make these through our website to ensure a more personal level of customer service should it be required, our team are always happy to help with anything further.

Valutata 4 stelle su 5

Still good for EU costumers! <3

Since I live in the EU I was a little worried when I realised Hellbunny.eu is no longer shipping from inside the EU. HOWEVER: Hell Bunny took care of ALL taxes and custom fees on their end, meaning what I paid at check out was it, no surprises
The quality of their stuff continues to wary, their fabrics in particular. And, unfortunately, also the measurements of their sizes. I've started to buy Hell Bunny mainly during their sales (real bargains to be made there) or from websites inside the EU where returns are a bit easier.
All in all it'd still totally recommend their stuff, particularly to curvy women, but the fact that their prices are a bit on the high side for what you get is a fact and something one should be aware of.

9 settembre 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Hi there and thank you kindly for leaving the review today, we are happy that our EU customers can now shop in the confidence that there will be no unexpected extra fees attached to the parcel on arrival. We do always state the fabric composition and ensure that all products pass our quality control to ensure that they fit within our body measurement size guides found here https://www.hellbunny.com/pages/size-guide however our customer service team is always available with more help and advice should it be needed before placing you order with us.

Valutata 2 stelle su 5

Brought a skirt,I'm normally a size…

Brought a skirt,I'm normally a size 12/14 so got large,14,it's more like a 10 couldn't fasten it,really disappointed as I love the fabric,pattern and style of the skirt 😥.

3 settembre 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

We are very sorry to hear this, please contact our customer service team with images of the skirt laid flat to show the waist measurement and they will be happy to look into this and help and advise further.

Valutata 5 stelle su 5

HellBunny is always a treat

HellBunny is always a treat! Been a loyal customer for years and I’m never disappointed!
Their sizing is true to size and the quality of the garments is unmatched -I wish my 10 years old clothes could talk!
I rarely had an issue regarding an order I placed, but once I was expecting a dress prior to an event and I was worried there’d be a delay and their customer service was absolutely perfect. They helped me and looked into my query: needless to say, I got my parcel a couple of days before the scheduled delivery!

25 luglio 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you so much for being a loyal Hell Bunny Customer! We really appreciate your kind review <3

Valutata 5 stelle su 5

Always beautiful, unique and well-sized clothing

I’ve literally been a Hell Bunny customer since I was 14 and their clothes are still beautiful, unique and excellent quality, with reliable sizing, fast delivery and great customer service. I especially love their beautiful vintage styles which I can even wear to work in my office job.

19 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Hi Lois! Thank you so much for such a lovely review and being a long-standing Hell Bunny customer!

Valutata 4 stelle su 5

Wish all collections went up to 6XL!

Love this brand for Plus size alternative options, the site is easy to navigate, delivery is quick and the quality of the fabric and the fit of their clothing... gorgeous. They have such a great range of fabric prints as well! I just wish that they had all the options up to a size 6XL!

12 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you so much for your feedback, Dee. Completely valid and we have made sure to screenshot it and forward it across our departments.

Valutata 5 stelle su 5

Hell Bunny wins again :)

Hell Bunny strikes again!

I absolutely love the mixture of styles you can get from this place and every single item I’ve purchased so far (approx 20 items in the last 20 years!) has lasted.

I love their inclusivity and I still own a mini pink plaid skirt from my early 20’s, which is testament to the quality of the products.

I saw a post below about a coat being faulty. I’ve had coats from Hell Bunny for years and not had a single fault. If you take care of them and buy your right size, then seams shouldn’t be splitting!

21 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you so much for such kind words, Kimberley! We are so grateful to have you as a long-standing customer and hope you continue to enjoy our styles for many years to come.

Valutata 5 stelle su 5

Hell Bunny makes wonderful clothes

Hell Bunny makes wonderful clothes. Been shopping with them for my partner for many years. Recently I needed to order internationally to a hotel as we are travelling and Hell Bunny were very helpful in sorting this out for me. Everything arrived as expected. Great Service! Highly recommended.

22 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you for taking the time to leave this review! We were so glad we were able to sort that delivery for you through our French-speaking colleague.

Valutata 5 stelle su 5

Alternatively Retro!

Hellbunny is that perfect mix of alternative/retro. After rediscovering the brand around a year ago via social media, can safely say over a third of my vast wardrobe is their clothing. And I genuinely feel my best in one of their outfits!
In addition to great clothes, they have amazing customer support, and a brilliant tiktok channel where you get to see the clothing on someone, and ask questions.
I also love that the website shows various models of all sizes wearing the clothes so you get a true idea of what it will look like!

31 luglio 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Hi Summer! Thank you so much for being a loyal Hell Bunny customer and joining in on our TikTok lives!

Valutata 5 stelle su 5

I'm still in love with brand after many…

I'm still in love with brand after many items ordered and even being lucky enough for a make over I can't fault them enough!

Customer service has always been 100%
Quick delivery. Amazing clothes can't fault them!

Thank you!!

17 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Hi Chloe, thank you so much for your kind review! We are so pleased you love your Hell Bunny items and enjoyed your makeover experience.

Valutata 5 stelle su 5

I love hell bunny

I love hell bunny, their experience, customer service and the actual products themselves make you feel very demure, very cutesy as well as a badass in one

Constantly coming out with new patterns and clothing 10/10 will buy from again and again and again

Best pay day treat

12 maggio 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Hi Georgina, Thank you so much for your kind review! We really appreciate you taking the time to write about your experience.

Valutata 5 stelle su 5

Great quality

I recently bought a dress for my girlfriend and I besides the great customers service, she is really happy with it and the dress looks amazing.

Thank you, hell bunny

1 marzo 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you so much for shopping with Hell Bunny and we are thrilled your girlfriend loves her new dress <3

Valutata 1 stelle su 5

Very poor quality and very expensive

Very poor quality. I purchased 2 quite expensive coats in February 2024, both one size larger than necessary, but my wife’s coat seams came undone within 3 months. I didn’t tell them immediately due to health issues and my wife couldn’t because she is blind, but the photos are dated. But the Hell Bunny team said it was normal wear and tear! After 3 months! I don’t think so! It’s poor quality garments that are massively overpriced. This is evident from the other feedback and the overall feedback for 1 star being the most feedback received.
Go to a supermarket as their clothing is way better and way cheaper
No doubt Hell Bunny will respond by saying they gave a £15 refund as a gesture of goodwill, but that doesn’t compensate for overpriced poor quality clothing

Updates

Hell Bunny refused to accept that the coat was substandard after only 3 months of occasional use when it quite clearly is. Their stitching is of poor quality. They sell overpriced cheap nasty products and don’t deserve to be in business. Look at their feedback. It says it all. The highest feedback score is the 1 star! That’s a lot of unhappy customers and yet they think it’s ok to continue selling rubbish

They are trying to remove this feedback because it tells the truth

20 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Michelle wrote to us and sent photos of a hand-sized tear on the lining seam on the waist of their coat, purchased 6 months ago. This type of tear is typically caused by a sharp object catching onto lining fabric. In the UK, as a rule, faulty item policies cover purchased items up to 30 days after the items are received by customers. After which, cases are assessed individually and we do our best to provide solutions to our customers that are fair to both them and us. In this instance, as we could see it was a very small tear, we offered to cover the cost of repair at a dry cleaners (circa £15). We also sent the a vouchers for 20% off their next order as a gesture of good will. Michelle was unhappy with this solution, left this review on Trust Pilot and brought up exchanging/refunding the coat. Unfortunately, as it has been 6 months since the purchase, we couldn't accommodate this request. We are sorry we were unable to provide Michelle with the solution she was hoping for on this occasion.

Valutata 5 stelle su 5

Amazing customer service

Always gorgeous clothing supplied by hell bunny.
The customer service is second to none!
I moved house since my last purchase with them and I accidentally clicked my old address for delivery, I realised as soon as I clicked to pay.
I emailed their customer services straight away to see if there was any chance to adjust the delivery address before dispatch and the wonderful Harmony sorted this out straight away to ensure that my parcel arrived to the correct address and updated me with my new tracking information.
A lot of companies wouldn't have done this as it was my error and i would have had to either try to locate the parcel, wait for it to be returned or accept that I would have to pay out again as it was my fault, but not with Harmony and Hell bunny they truly value their customers and it shows!

15 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you, Tash, for taking the time to write such a kind review. We were delighted we were able to assist you and hope you will shop with us again soon.

Valutata 5 stelle su 5

Great company…

Excellent service very quick I am absolutely delighted with my purchase fit and colour spot on thank you

8 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you so much, Jennifer! We are so pleased you love your purchase.

Valutata 5 stelle su 5

Cool style, quality items and perfect fit

My daughter is off to uni soon and needed a whole new wardrobe. She prefers retro, but cool, alternative styles. Thought Hellbunny would tick all the boxes. Placed a large order that arrived very quickly. Couldn’t be happier with the items we’ve received! The size XS fitted perfectly, the cut is amazing and the quality of the fabric is really good. The tops and dresses give this cool young vibe, they look even better in real life than on their website. Awaiting the new collection now, so we can order more!

17 luglio 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you, Rukia, for such kind feedback! We are so pleased your daughter is happy with her new Uni wardrobe!

Valutata 5 stelle su 5

Outstanding customer service

Outstanding customer service! I placed an order and immediately realised I’d made an error. I emailed the customer service team and they cancelled my order in less than 90 minutes and arranged for a refund. Harmony was fabulous and I couldn’t have asked for better service.

7 agosto 2024
Non scritta su invito
Logo di Hell Bunny

Risposta di Hell Bunny

Thank you so much, Lucy! Glad we were able to help so quickly

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più