My current policy is with Healthy Pets but my premium doubled for following year so I cancelled policy. I then bought following year's policy online through comparison site still with Healthy Pets but... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have just moved two of our four cats across to Healthy Pets. I researched options and they came out as great value and a low excess amount, which met my needs purrfectly, and will save me a signific... Leggi di più
L'azienda ha risposto
Using the quote to buy the insurance was easy once we found the place where information needed to be added. As I was on the page trying to buy the insurance there was no indication that the change w... Leggi di più
L'azienda ha risposto
Helpful customer service and easy to understand. When phoning, there is no indication that you have reached Healthy Pets nor did the person who responded say it was Healthy Pets - a bit worrying in t... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Informazioni di contatto
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Regno Unito
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4,4
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Couldn’t have been better
Hadn’t heard of this company before and worried I may regret going for one of the cheaper options rather than a well known brand. Our cat got extremely sick and had to undergo various tests and scans and had lots of treatment and amazingly recovered after being on deaths door. Healthy Pets were amazing. All claims were made quickly and without any push back. Really pleasantly surprised and gave us one less thing to worry about during a very stressful time. Thank you!
14 luglio 2026
Non scritta su invito
Risposta di Healthy Pets Insurance
Thank you for sharing such a wonderful review.
We're so pleased to hear that Healthy Pets was able to support you and your cat during such a difficult and worrying time.
It’s fantastic to hear that your cat made a recovery and that the claims process was quick and straightforward, helping to take away some of the stress when you needed it most.
We really appreciate your kind words and are grateful that you chose Healthy Pets to help protect your pet.
Thank you again for your feedback, and we wish your cat continued good health.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you had a positive experience and that the support provided, along with the cover available, met your expectations. We always aim to offer a helpful service and options that suit our customers’ individual needs.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Healthy Pets
The customer service person was great
The customer service person was great, however it’s a bit frustrating that you have to revert to new insurance every year to get the best deal.
13 luglio 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you received great support from our team member. We appreciate your feedback regarding the renewal process and understand the importance of providing our customers with clear and competitive options each year.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We’re delighted to hear that you had such a positive experience with your insurance. Providing a smooth and reliable service for our customers is something we always strive to achieve.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Healthy Pets
Good value for a pensioner,
14 luglio 2026
Risposta di Healthy Pets Insurance
Thanks for taking the time to leave your review and feedback with ourselves! We're pleased to hear you found the policy good value!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
Risposta di Healthy Pets Insurance
Thanks for your 5 star review and feedback! It's great to hear you found our policy affordable and easy to arrange!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team easy to contact and that our advisors were knowledgeable, helpful, and quick to respond. We really appreciate your kind feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review. We're delighted to hear that you found our staff friendly and that you were happy with the service and price provided. We appreciate your feedback and are pleased that we could offer a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Healthy Pets
Renewal was easy however i had to…
Renewal was easy however i had to cancel my original policy to start a new one because of the rediculous renewal cost of my original policy
Crazy that loyalty is nor rewared chasing new customers.
Absolutely bonkers system
13 luglio 2026
Risposta di Healthy Pets Insurance
Thanks for taking to leave a review. We really appreciate you being part of our community and understand that renewal pricing can sometimes come as a surprise.
Our renewal premiums reflect the ongoing care your pet has received, including any signs or symptoms noted in their clinical history, as well as their age and the rising cost of veterinary treatment — which has increased significantly over the past year. These factors help us ensure your pet continues to be covered without any gaps, especially for conditions that may have developed during their time with us.
That said, we’re always happy to explore your options. If you’d like, we can provide a quote for a new policy, which includes a 20% introductory discount. Just keep in mind that new policies come with waiting periods and won’t cover any pre-existing conditions — even if no treatment has been needed yet. Please check that your pet has no signs or symptoms that you may need to claim for in the future before breaking cover to take a cheaper new business policy with the discount.
We’re here to help you make the best choice for your pet’s health and your peace of mind. Please don’t hesitate to get in touch — we’d love to support you further.
Kind regards,
Chris @ Healthy Pets
Healthy Pets were very sympathetic when…
Healthy Pets were very sympathetic when I had to have my much loved cat put down. They were upfront from the outset about what they could and couldn't cover, and my claim was settled as quickly as possible with the minimum of delays. I very much appreciated the sensitivity with which they handled my case.
10 luglio 2026
Non scritta su invito
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We're truly sorry to hear about the loss of your much loved cat. We're grateful that you shared your experience and are pleased to hear that our team provided the understanding, sensitivity and support you needed during such a difficult time. It's also good to know that your claim was handled as quickly and smoothly as possible.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Healthy Pets
so easy to use price is good and we…
so easy to use price is good and we have used them for more than 10years
6 luglio 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that you find our service easy to use and our prices competitive. We truly appreciate your loyalty and are grateful that you have been with us for over 10 years.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Healthy Pets
Great value …
After being quoted an extortionate renewal price from my existing insurer, healthy pets was half the price for almost identical cover. It has choice of cover from basic to lifetime cover, which I have chosen. Hopefully I won’t need to experience their claims service.
11 luglio 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear you found great value with our cover and that you were able to choose the level of protection that best suited your needs. We hope you never need to make a claim, but if you do, we're committed to providing you with the support you need.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review.
We're delighted to hear that you had a positive experience and felt you received great value from our service.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Healthy Pets
Good price / service /cover
6 luglio 2026
Risposta di Healthy Pets Insurance
Thank you for your 5 star review!
We're delighted to hear that you were happy with our price, service, and cover. Your feedback is greatly appreciated, and we're pleased we could meet your expectations.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you so much for your review. We're really happy to hear you received very good customer service and got a really good price too.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Excellent cover offered for an…
Excellent cover offered for an extremely reasonable price. Clear, easy to use website/portal.
Of course, one knows how good an insurance company is only when one needs to make a claim. With any luck I won't need to find out!
6 luglio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your great review. We are thrilled you found our website easy to use and got excellent cover for a reasonable price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
East to get information and prices for…
East to get information and prices for the pet very reasonable
4 luglio 2026
Risposta di Healthy Pets Insurance
Thank you for sharing your feedback with us. It is great to hear that you found it easy to get information and that our pet prices were very reasonable for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
A great price for great cover
A great price for great cover. Luckily I have never had to call up on their services but I have all the information to hand if I do.
They offer a good discount to new customers only, so the only negative thing I would say was rather than reward loyalty, I had to cancel last years cover and take out a brand new policy to get the good price, but was only 10 minutes of admin.
6 luglio 2026
Risposta di Healthy Pets Insurance
Thank you for your detailed review! We're delighted to hear you're happy with the value and level of cover you've received. It's great to know you have all the information you need, should you ever require our assistance. We also appreciate your feedback regarding pricing for new and existing customers. Your comments are valuable and will be taken on board as we continue to review our products and services. Thank you for choosing us, and we look forward to supporting you in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Healthy Pets Insurance
Risposta di Healthy Pets Insurance
Thank you for your kind review! We're really pleased to hear you're happy with both the product and the price. We appreciate your feedback and look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Healthy Pets Insurance.
Very happy all these years
Very happy all these years. Customer service excellent! In fact you can even speak to them very easily on the phone, which is very rare nowadays. They are reachable. Highly recommended!!
1 luglio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your wonderful review and for your loyalty over the years! We're delighted to hear that you've consistently been happy with our service. It's especially rewarding to know that our customer service and the ability to speak to our team easily by phone have made such a positive difference. Your recommendation means a great deal to us, and we look forward to continuing to support you for many more years to come.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Healthy Pets Insurance
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.