My business is that of a Coffee Roaster, but I also sell top-end Chocolate in retail bars. My first purchases with HB Ings was of the Grenada Chocolate , and when that supply stream ended, we switch... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Amazingly Fast delivery, well packaged. Exactly what I ordered, and the price was incredible. Big thumbs up 👍 Will definitely be ordering again.
From the best company selling mini edible cones and pastries. I bought empty mini sugar cones to fill for friends birthday with infused ganache. Also bought chocolate and chocolate chips for baking.... Leggi di più
L'azienda ha risposto
Quality products delivered promptly - we don’t look anywhere else for our cooking chocolate. Although not cheap, the quality sings through giving our cakes and sweet treats an added boost.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Informazioni di contatto
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, Regno Unito
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4,8
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Efficient trust worthy company
Henley Bridge can always be relied upon to give excellent service. Been using for a few years now.
29 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for your honest review!
Excellent chocolate
Excellent chocolate, superb flavour and texture - highly recommended
30 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
Items come broken and i got back in…
Items come broken and i got back in email id because i only ordered 1 unit i was allowed a refund because i never ordered 10 boxes if i would of ordered 10 boxes with the amount of broken pieces if of lost 80 pound or so proba 2 boxes worth but i would of just been happy with the replacement broken pieces as i paid full prices for broken cones
28 marzo 2026
Risposta di Henley Bridge Ingredients
Hello I am sorry you are unhappy however this is due the the fragile items policy.
I will ensure someone sends you an email regarding this.
Terrible service
Terrible service , lying on the phone when you ask where is my delivery
Not recommended at all
2 aprile 2026
Non scritta su invito
Risposta di Henley Bridge Ingredients
Hi there,
We are sorry that you feel this way. As we use third party couriers, we do the best to give the most accurate information about deliveries and keep our customers up to date if there are any delays, passing on the message relayed to us by the couriers we use.
We always do our best to ensure deliveries are made on time, but occasionally we can be let down by our third party couriers.
Sincere apologies that you feel this way and please rest assured we always endeavour to give the most accurate information we can.
Easy ordering
Easy ordering, quick delivery and excellent products.
Superb customer service and great communication
27 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for the postive review!
Excellent service in every way
Excellent service in every way. Technical and delivery all exceptionally quick.
27 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you so much for a lovely review :)
Terrible experience with HB
Terrible experience with HB. This is the third time this has happened and I have now boycotted this company for good (after giving them chances). My order was delayed considerably after realizing that someone in their packing department processed the incorrect delivery address and therefore instructions to DHL were incorrect. My order was never delivered and I lost my two clients due to the products not being delivered. This isn’t the first time where HB has processed my delivery address incorrectly. The other experience I had with HB was they sent me chocolate buttons/chips (what I ordered) and the bag of chocolate was completed ripped and the chocolate buttons/chips were scattered in the outer box - the chocolate couldn’t be used and had to be thrown away.
HB may be reasonable in a pricing point (compared to Thomas Ridley) however their customer service is shocking and terrible.
24 marzo 2026
Risposta di Henley Bridge Ingredients
Good morning,
Sincere apologies that you weren't happy with the service from us. Whilst we do everything we can to avoid human errors, occasionally these can still occur and we sincerely apologise that you were affected by this.
Unfortunately the courier did not make us aware of any address issue until it was too late, and I understand your need to cancel the order for a full refund.
I did apply some loyalty points to your online account to use against another order with us should you wish.
Once again, sincere apologies for the error and the inconvenience caused.
One of the best suppliers there is for…
One of the best suppliers there is for pastry. Fast, great value and super friendly. Love em
16 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for the positive review!
Risposta di Henley Bridge Ingredients
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience.
We understand your concerns regarding delivery costs. As we rely on third-party couriers, these charges are unfortunately outside of our direct control.
To help minimise delivery fees, we recommend combining orders where possible to meet our £150 minimum spend for free delivery.
Kind regards,
Lauren
CS Team
The best quality at the best price ❤️
22 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
great company always reliable
great company always reliable, look after the customer, fast delivery, and reasonable prices
12 marzo 2026
Risposta di Henley Bridge Ingredients
thank you for the lovely review
Very happy with Henley Bridge ingredients
Great selection, reasonable prices and shipping and the packaging kept my heavy and liquid purchases safe. Would order from Henley Bridge again
16 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
Risposta di Henley Bridge Ingredients
Thank you for the postive review!
Risposta di Henley Bridge Ingredients
Thank you so much for leaving a lovely review. If you experience any delays going forward please let us know and we will try and get to the bottom of the issue for you
Arrived fast and safely packaged
Arrived fast and safely packaged. Great service and gorgeous products. Many thanks
13 marzo 2026
Risposta di Henley Bridge Ingredients
thank you so much for a lovely review :)
Risposta di Henley Bridge Ingredients
Thank you for the lovely review!
Excellent service
Excellent service, super fast reliable delivery, always have lots of stock at competitive prices. Easy to find detailed information on the products, which is so important.
3 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
Brilliant
Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.
11 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for your honest review!
We’re sorry to hear that your experience with DHL did not meet expectations. Please be assured that we will share your feedback with them, as we are committed to resolving any issues and ensuring a smooth and reliable ordering process for our customers.
Many thanks,
Lauren
CS Team
Risposta di Henley Bridge Ingredients
Thank you for the positive review!
Fantastic service from Henley bridge…
Fantastic service from Henley bridge can't fault them also customer service was great 👍
9 marzo 2026
Risposta di Henley Bridge Ingredients
Thank you for your lovely review!
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