Hays Travel - Pontefract Recensioni 

1749
TrustScore 5 su 5

4,9

Unit 14, 20 Salter Row, WF8 1BA Pontefract, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... Leggi di più

Valutata 5 stelle su 5

Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... Leggi di più

Valutata 5 stelle su 5

It was our first time booking with Hays travel. Your company came highly recommended by our friends and family. We met Alison, she was absolutely amazing asked dates,places and showed us exactly... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia di escursioni in crociera
  3. Agenzia di viaggi in crociera
  4. Fornitore di escursioni culturali
  5. Servizio di cambio valute
  6. Sito di raccolta di viaggi

Scritti dall'azienda

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informazioni di contatto

  • Unit 14, 20 Salter Row, WF8 1BA, Pontefract, Regno Unito

  • 01977 879544

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1749)

125.552 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fantastic staff as always

Fantastic staff as always, and always go above and beyond to get me the best deals

21 giugno 2026
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Risposta di Hays Travel - Pontefract

Julie,

We are so pleased to hear this! Thank you for your kind words and continued support.

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

Brilliant service

Best travel agents ive ever used
Friendly nothing is too much trouble just know you are going to get the best deal
Brilliant 👏 👏 👏

14 giugno 2026
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Risposta di Hays Travel - Pontefract

Lisa,

We are so happy to hear you had such a brilliant experience with us! We always strive to offer the best deals and friendly service.

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

So helpful and knowledgeable

So helpful and knowledgeable. Nothing seems too much trouble so customer service excellent.

2 giugno 2026
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Risposta di Hays Travel - Pontefract

Jenny,

We are so pleased you found Alison and our lovely team helpful and knowledgeable. Thank you for your kind words!

Kind Regards
Alison
Hays Travel
Pontefract

Valutata 4 stelle su 5

Service by Joanne and other staff was…

Service by Joanne and other staff was patient and very very helpful. The environment was loud and we found it difficult to concentrate and hear what was being said.

9 giugno 2026
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Risposta di Hays Travel - Pontefract

Jeremy,

We're glad our team was helpful. We regret the noise impacted your experience and we are looking into ways to improve the ambiance.

Kind Regards
Ali
Hays Travel

Valutata 4 stelle su 5

Visited Hays travel shop in Pontefract…

Visited Hays travel shop in Pontefract to book for september 27. We went in and wereimmeadiarely seated with Joanne who asked what we were looking to book and when. Told her we wanted Rhodes in september at the Leonardo Resort in Kolymbia. Joanne got up the resort and dates available to travel from LEEDS, Manchester or East Midlands. Booked 2 Deluxe poolview rooms traveling with Jet2. We booked fights from East Midlands as these were early morning flights with extra leg room seats available. Leeds were all evening flights which we did not want, and i dont like Manchester. Everything done and booked quickly with and all sorted out. Much better than going on the internet and trying to sort it yourself. Thanks Joanne for a good easy experience.

14 giugno 2026
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Risposta di Hays Travel - Pontefract

ALAN,

We are so pleased to hear you had such a positive and easy booking experience with us. It sounds like everything was handled efficiently, and we appreciate you choosing us for your travel plans. We look forward to assisting you again in the future.

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

holiday booking

We were helped by Joanne to get the best deal for our return holiday to the Carribean. She checked the dates for price and also made sure seats were available where we wanted them.

14 giugno 2026
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Risposta di Hays Travel - Pontefract

Raymond,

We are so pleased we could help you find the perfect Caribbean holiday. We hope you have a wonderful trip!

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

Joanne was so knowledgeable and made…

Joanne was so knowledgeable and made sure we got the right holiday at the right price. She helped us choose our room taking care that the location was just right for us! Once again an amazing experience at Hays Pontefract 💕

14 giugno 2026
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Risposta di Hays Travel - Pontefract

Nicola,

Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday at the right price, ensuring every detail was just right. I will pass your comments on to our lovely Joanne.

Kind Regards
Alison
Hays Travel
Pobtefract

Valutata 5 stelle su 5

Friendly Service. Efficient and all staff very knowledgeable

Quick service. Charlotte lovely young girl, friendly, polite and efficient.
Found holiday for us,booked same day and purchased currency.

11 giugno 2026
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Risposta di Hays Travel - Pontefract

David,

We're so pleased we could help you find and book your holiday so efficiently, and assist with your currency needs. Thank you for your kind words!

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

Alison and team are amazing!

Alison and team are amazing!
Always so helpful and knowledgeable and always find just what we want from our holiday . They make booking a holiday so easy.
⭐️⭐️⭐️⭐️⭐️

2 giugno 2026
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Risposta di Hays Travel - Pontefract

Dawn,

Thank you for your wonderful feedback! We are delighted to know we make booking your holidays easy and enjoyable. We appreciate your kind words.

Kind Regards
Alison x
Hays Travel

Valutata 5 stelle su 5

Hol 27…

Charlotte and mia were brilliant very polite and showed me every detail of the holiday highly recomended thankyou

10 giugno 2026
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Risposta di Hays Travel - Pontefract

Shawn ,

We are so pleased to hear you had such a positive experience. Thank you for your kind words; we truly appreciate it.

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

Emily was great and worked with our…

Emily was great and worked with our requirements beautifully.

8 giugno 2026
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Risposta di Hays Travel - Pontefract

Kelvin John,

We're so glad we could assist you thoroughly. Thank you for your kind feedback!

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

Alison has come up trumps again

Alison has come up trumps again! She has made a flight journey for my mum making sure that it’s as stressful as free as possible and knows exactly what was needed. She worked hard to get the best price and timings and went through it with mum so that she understood all of it. Alison is the only person I trust to book my 80 year old Mums visit to see family in New Zealand and Australia. Thank you number 1 travel agent!!!

3 giugno 2026
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Risposta di Hays Travel - Pontefract

Helen,

We are so pleased to hear about your amazing and positive experience. It's wonderful to know we could assist with such an important journey. Thank you for your kind words and trust in our services!

Kind Regards
Hays Travel

Valutata 5 stelle su 5

All staff ALWAYS smiley and welcoming with exemplary customer service.

All staff ALWAYS smiley and welcoming ( and yes, you can hear a smile in someone’s voice when on the phone!) VERY knowledgeable and experienced so able to identify those ‘little extras’ that help make a holiday memorable and enjoyable. They effectively and efficiently do the searching that means I don’t have to. The booking process is smooth and accurate and even if a problem does arise, they resolve it promptly and appropriately - always a sign of a quality Company.

8 giugno 2026
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Risposta di Hays Travel - Pontefract

andytag,

Thank you for your wonderful review! We are so pleased to hear that my lovely team consistently provides a welcoming and knowledgeable experience. We appreciate your kind words about our efficient service and dedication to memorable holidays.

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

We got a warm welcome and nothing was…

We got a warm welcome and nothing was too much trouble. Very helpful and friendly

31 maggio 2026
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Risposta di Hays Travel - Pontefract

Debbie ,

We are so pleased you received a warm welcome and found our team helpful and friendly. Thank you!

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

Very friendly staff

Very friendly staff, very knowledgeable. Excellent service from Bronte who even turned the air con on in the shop when I was having a hot flush!!

31 maggio 2026
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Risposta di Hays Travel - Pontefract

Miss Trina,

We're so glad you had such a positive experience with our friendly and knowledgeable team. We appreciate your kind words!

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

Booking a holiday at Hays Travel

I have recently booked 2 holidays with Hays Travel Pontefract and I am very impressed. Any agent I have dealt with have been very helpful, knowledgeable, and have gone over and above what they needed to do.It makes a real difference to the experience.

7 giugno 2026
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Risposta di Hays Travel - Pontefract

MRS CLAIRE OWENS,

Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided such helpful and knowledgeable service for your holiday bookings.

Kind Regards
Alison
Hays Travel

Valutata 5 stelle su 5

Nice friendly staff making booking a…

Nice friendly staff making booking a holiday a breeze. Found us a fantastic deal.
Will definitely be back to book our next holiday 🙂

31 maggio 2026
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Risposta di Hays Travel - Pontefract

Kevin,

We are so happy you had a great experience and found a fantastic deal! We look forward to helping you book your next holiday.

Kind Regards
Alison
Hays Travel

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