Hays Travel - Personal Travel Consultants Recensioni 

4575
TrustScore 5 su 5

4,9

High Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Kirsty who arranged our booking was very pleasant and professional. She took on board our needs/requirements and came up with a couple of options to enable us to make a decision. It was on point, cr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I used web chat and got put threw brandon whittle who from start to finsh was brillant and helpful went above and beyond mange to beat the price for what i was getting to egypt for 2 adaults and 2 chi... Leggi di più

Valutata 5 stelle su 5

Once again Sarah has gone above and beyond to find us our next perfect holiday. As always nothing is too much trouble for Sarah, from start to finish making the whole holiday booking process stress... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia di escursioni in crociera
  3. Agenzia di viaggi in crociera
  4. Fornitore di escursioni culturali
  5. Servizio di cambio valute
  6. Sito di raccolta di viaggi

Scritti dall'azienda

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informazioni di contatto

  • High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, Regno Unito

  • 0333 033 9985

4,9

Eccellente

TrustScore 5 su 5

5K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(4575)

119.160 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We recently booked our trip to San…

We recently booked our trip to San Francisco, Los Angeles and Las Vegas through Benjamin Mahoney at Hay’s Travel, and I honestly couldn’t recommend him highly enough.

From the very beginning, Benjamin was extremely helpful and full of useful suggestions, particularly from his own experiences of travelling. He was incredibly quick at finding us some of the best and most affordable flights and hotels, and every hotel we stayed in across San Francisco, Los Angeles and Las Vegas was excellent. Despite having fantastic reviews and high ratings, they were all very reasonably priced, which made a huge difference to the overall trip.

One thing that really stood out was how helpful Benjamin was when we discovered an error with our flights very close to the holiday. He managed to help correct the issue and save me a significant amount of money and a lot of unnecessary stress and hassle. His responses were always very prompt, which is even more impressive considering he is cabin crew himself and travels a lot.

What made the experience even better was that Benjamin genuinely took an interest in our holiday while we were away. He would check in to see how we were getting on, ask where we had been and recommend places for us to visit based on his own experiences. It felt like we were getting advice from someone who genuinely wanted us to have the best possible holiday, rather than simply someone who had booked our flights and hotels.

We had an amazing time in San Francisco, Los Angeles and Las Vegas, and I would definitely book through Benjamin again. I’ve already passed his details on to multiple friends and family members, and I’m actually in the process of looking at booking another holiday with him.

Thank you, Benjamin, for making the whole experience so easy and helping make our trip such a memorable one!

24 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

I rang to arrange a booking for my…

I rang to arrange a booking for my family to Milan for a football match it was difficult to organise as I was in Tenerife on holiday at the time - Jak was extremely helpful and sent various options and stayed on late to enable me to book, to ensure the matter was completed and I could get on with my holiday

1 settembre 2026
Valutata 5 stelle su 5

Helen👏🏻

Helen👏🏻
Very helpful.Always helps us with our bookings,Thinks of everything.
We are very grateful of her input to our holiday.
THANKYOU HELEN

4 settembre 2026
Valutata 5 stelle su 5

Great support …

From the beginning of the booking process Sam has been a great and exceptional support with the booking of this holiday. I feel relaxed and assured in going.
Thanks Sam.

6 settembre 2026
Valutata 5 stelle su 5

Caitkyn was helpful and made the…

Caitkyn was helpful and made the process easy and straightforward

6 settembre 2026
Logo di Hays Travel - Personal Travel Consultants

Risposta di Hays Travel - Personal Travel Consultants

Thank you so much for taking the time to leave such a lovely review 😊 I’m really pleased I could help make everything easy and straightforward for you!

It was a pleasure helping you with your holiday, and I hope you have the most amazing time! ✈️☀️

Dannielle Palmer at Hays Travel
☎️ 0114 4070191
📲 WhatsApp 07340 496758
📧 dannielle.palmer@hays-travel.co.uk

Valutata 5 stelle su 5

I used web chat and got put threw…

I used web chat and got put threw brandon whittle who from start to finsh was brillant and helpful went above and beyond mange to beat the price for what i was getting to egypt for 2 adaults and 2 children

4 settembre 2026
Valutata 5 stelle su 5

First cruise experience

Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally happy before confirming the booking. She gave great advice about cabins, upgrades tours etc and remained on hand to deal with issues checking in etc. always dealing with queries very quickly. Thanks to her our trip was a real success and my husband had a great birthday. She also followed up with a call when we returned to check all had went well. I would happily entrust Gayna to arrange any future holidays. Thanks for everything.

26 agosto 2026
Non scritta su invito
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Risposta di Hays Travel - Personal Travel Consultants

Thank you so much for your lovely review!
It was an absolute pleasure helping you plan your first cruise, and I’m so pleased I could put your mind at ease and be there to help throughout. Even more wonderful to hear that you had such a fantastic trip and that your husband had a great birthday!
Thank you for trusting me with such a special holiday — I can’t wait to help you plan your next adventure!

If you ever need anything in the future, I’d be delighted to help:
01772 977932
gaynawalmsley.ptc@hays-travel.co.uk
Gayna Walmsley

Valutata 5 stelle su 5

After booking our holiday online

After booking our holiday online, there was an issue with the direct debit page. We received a call later that same evening to sort it all out and was given sterling service by the agent.

29 agosto 2026
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Risposta di Hays Travel - Personal Travel Consultants

Hello,

Thank you so much for your lovely feedback and for choosing Hays Travel. It was a pleasure assisting you, and I’m delighted I could help resolve the issue for you.

Thank you again for booking with us. I’m always here to help with any questions or assistance you may need with your current holiday, and I’ll be more than happy to help you plan your future holidays too.

We really appreciate your kind words and look forward to helping you again soon!

Please feel free to contact me on 02039258923

Kind regards,
Rocky

Valutata 5 stelle su 5

Knowledgeable rep

Knowing that we can trust our rep that we have used for over 20 years

5 settembre 2026
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Risposta di Hays Travel - Personal Travel Consultants

Thank you so much for your very positive review. It really is very much appreciated.
Tina
01670 827617
0800 1953017
tina.earl@hays-travel.co.uk

Valutata 5 stelle su 5

GREAT CUSTOMER SERVICE

This is the second time we have used Laura to make a booking. She is extremely helpful and friendly. As with the last time we booked, she listened to what we wanted and came back to us with some great suggestions and helped us to choose our accommodation. Thanks again Laura - you are amazing. Maria & Carl

1 settembre 2026
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Risposta di Hays Travel - Personal Travel Consultants

Thanks so much both! Pleasure to book your holiday again! :)

Always here to help when you need it!

Laura

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