Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Leggi di più
L'azienda ha risposto
Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Leggi di più
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Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... Leggi di più
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Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
79 The Galleria, NE11 9YP, Gateshead, Regno Unito
- 01914329265
4,9
Eccellente
1K recensioni
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Risposta di Hays Travel - Metrocentre Green
Thankyou so much for your positive feedback. I will pass your review onto Kellie. Thankyou, Emily :)
It's always a pleasure to see the…
It's always a pleasure to see the friendly staff I'm your metro shop and we tend to book with Andrew every time as he is so helpful and I feel he enjoys helping and finding the best deals for people so again thanks Hays travel and thanks Andrew for all your help
26 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your kind words, I will make sure to pass this over to Andrew. We hope you have a lovely holiday. Thanks Lacey :)
You listened to what we wanted and…
You listened to what we wanted and delivered the holiday we were after
23 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your lovely review, I will make sure to pass this over to Andrea who helped you book your holiday. Thanks Lacey :)
Needs improvement
Liked - I found a holiday, booked seats etc.
Disliked - Finding out at the end after the sales rep had "finalised" everything that there was 2 deposits to pay and I had no way of paying how I wanted. At no point up to this point was it mentioned that I would need to pay 2 deposits.
22 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Hi Dominic,
Thank you for your review and for highlighting an area for imporvement. A number of suppliers offer low deposits at the time of booking with a futher top up amount needed within 8 weeks to cover the cost of the full deposit. Unfortunatly the only way around the second top up payment is to either pay monthly or pay full deposit at the time of booking.
I apologise that this was not covered clearly before confirming the holiday. We will ensure the full team are clear and transparent regarding low deposits earlier in the booking process.
I understand a free cancellation was offered due to the miscommunication, in an effort to resolve the misunderstanding. Should you need any further help, please feel free to call the branch on 0191 4329265.
Kind Regards
Andrew
Booked a holiday to Mijas at Hays in…
Booked a holiday to Mijas at Hays in the Metrocentre. Richie was brilliant from start to finish. He asked what kind of holiday we were looking for and really listened. He was very professional, extremely knowledgeable and just very nice. He sorted out bookings, seats and travel insurance very efficiently. He is an absolute credit to Hays. Hang on to him! He is a credit to the company.
19 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your lovely review. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Richie. Thanks Lacey :)
Elliott was an absolute pleasure to…
Elliott was an absolute pleasure to deal with and answered all of our questions. The booking process was made very enjoyable. Thank you
20 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your lovely review, I will make sure to pass your kind words over to Elliott. Thanks Lacey :)
Very efficient
Very efficient, knew what she was doing and explained everything to us very well.
She also looked for our oceans number which we didn't know about and as we have been with Fred Olsen three times, we had a discount of 5%.
16 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your lovely review, it was a pleasure helping you book your next cruise. Hope you have a wonderful time. Thanks Lacey :)
Hays, it helps to keep your stress away!!!I booked few holidays,in this agency…
I booked few holidays,in this agency and I love it! Staff are nice and friendly, they always there to support customers! I always get my holiday without stress! Thank you!!!
16 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your kind words. We appreciate your loyalty and look forward to helping you plan many more amazing holidays in the future! Thanks Lacey :)
Very good guidance in the selection of…
Very good guidance in the selection of the holiday, including hotels and places to visit. Staff member was very thorough and knowledgeable and helpful
13 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for a wonderful review, I will make sure to pass this over to Richard who helped you book your holiday. We hope you have a lovely time. Thanks Lacey: )
I have booked with Hays travel before…
I have booked with Hays travel before and used them again for this year's holiday. I have no complaints with this company the staff are always helpful even checking me in as it was a late booking.
10 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for leaving an amazing review! We hope you have a fantastic holiday!
Thanks, Caitlin:)
Risposta di Hays Travel - Metrocentre Green
Thank you for leaving a 5* review for Andrew, I will pass this onto him.
Thanks, Caitlin😊
Richie was a great help when we were in…
Richie was a great help when we were in store. Very helpful and informative
9 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for leaving a lovely review! We hope you have a fantastic holiday:)
Caitlin who sorted our holiday was…
Caitlin who sorted our holiday was extremely helpful
7 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your lovely review, it was a pleasure booking your holiday.
Thanks, Caitlin😊
Always book our holiday through hays…
Always book our holiday through hays travel very pleasant staff nothing is too much bother.And they are experienced at answering questions well done
5 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your lovely review, it was a pleasure to book your holiday. Hope you have an amazing time away. Thanks Lacey :)
Caitlin was brilliant with me
Caitlin was brilliant with me, she trawled through the Internet to find me what I was looking for, thank you.
5 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your review! I am so pleased we managed to find you the perfect holiday.
Thank you, Caitlin😊
Another great holiday booked with Hays…
Another great holiday booked with Hays Travel green mall, Metrocentre Gateshead.
We called in and booked our holiday with Richard who I've booked with before, as usual a great guy always going the extra mile to find the right holiday. He probably is one of the best .
Thanks again Hays Travel for a great experience 🌟🌟🌟
4 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for leaving Richard an amazing review, I will pass this onto him.
Thanks, Caitlin:)
Excellent service from Penelope
2 giugno 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely review, I will pass this onto her.
Thanks, Caitlin😊
Really good service
Really good service. Elliott gave us really good advice when booking our cruise and they made sure we had everything we needed before departure. We had a fantastic holiday!
22 maggio 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for leaving Elliott a lovely review, I will pass this onto him!
Thank you, Caitlin😊
Our first family holiday abroad with…
Our first family holiday abroad with grandchildren was booked with the help of Caitlin…she had to work hard to get a satisfactory location and also applied price matching to give us the best deal…excellent customer service
29 maggio 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your lovely review, It was a pleasure booking your holiday and helping you find the perfect option. I hope you all have a fantastic time.
Thank you, Caitlin😊
The staff are always so polite and very…
The staff are always so polite and very helpful- nothing is a bother to them and you never feel rushed.
Kind regards.
22 maggio 2026
Risposta di Hays Travel - Metrocentre Green
Thank you for your feedback for Penelope, I will pass this onto her.
Thank you, Caitlin:)
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