Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... Leggi di più
L'azienda ha risposto
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This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... Leggi di più
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always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... Leggi di più
L'azienda ha risposto
Wonderful customer service throughout. Megan was amazingly helpful and reassuring...she certainly went 'the extra mile'. Nothing was too much trouble.... and her warmth and smile, combined with her pr... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
11 Market Street, CB7 4PB, Ely, Regno Unito
- 01353464029
4,9
Eccellente
818 recensioni
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Le persone hanno visualizzato anche
The service of the staff and booking…
The service of the staff and booking process carried out by Megan, was highly professional and efficient and without any doubt, deserves the 5 star review that I have given
2 maggio 2026
Risposta di Hays Travel - Ely
We're happy to hear that you received highly professional and efficient service during your booking process. Thank you for taking the time to leave us a 5-star review!
He told me everything I needed to know…
He told me everything I needed to know and was very friendly was very easy to book holiday hope it is out of the world
19 aprile 2026
Risposta di Hays Travel - Ely
We appreciate you taking the time to leave us a review. We're so glad that the booking process was easy and that you found the information helpful.
We called in to the Ely branch and…
We called in to the Ely branch and spoke to Kelly about a holiday to Disney Florida She was extremely knowledgeable and helpful Explaining all our options and answering all our questions We were happy to book through Hays travel Through the week Kelly texted links to sites that would enhance our stay
17 aprile 2026
Extremely helpful when I phoned
Extremely helpful when I phoned, did all they could do to sort issue.
23 aprile 2026
A great experience
Your representative was very friendly and knowledgeable and was able to answer any questions we asked. We came away feeling that all we have to do now is wait for the cruise to come round which is next year but if we have any queries in the meantime we will get answers to them.
18 aprile 2026
Great experience once again
Once again, Kelly took her time to find us just the right vacation for us.
Thank you Kelly 😊
7 aprile 2026
I’m truly amazed and extremely grateful…
I’m truly amazed and extremely grateful for the vast knowledge that the whole team have. You’re all awesome 🙌 excellent customer service, Kelly was absolutely brilliant in helping me with my trip to Djerba, twice 👌🏼also booking my trip to Thailand at Xmas🙌🙌🙌thank you
11 aprile 2026
Risposta di Hays Travel - Ely
We're so happy to hear about your amazing experiences and that our team's knowledge and service have been so helpful for your trips! Thank you for your awesome feedback!
Kind regards
Hays Travel Hastings
Risposta di Hays Travel - Ely
Eileen Green,
We appreciate your kind words! It's great to hear that you found our service so helpful and efficient. We value your feedback and look forward to helping with any future trips.
Kind regards
Hays Travel Ely
Great Service As Always
I booked 2 JET2 holidays for 2027, I had certain dates, accommodation, flight seat requirements, all booked by Sharon in Ely, she’s a true star.
31 marzo 2026
Risposta di Hays Travel - Ely
We're happy to hear that your booking experience for your holidays in 2027 was so positive. It's great to know that all your requirements were met. Thank you!
So easy to deal with
So easy to deal with. Megan so understands your requirements makes it easy.
26 marzo 2026
Risposta di Hays Travel - Ely
We appreciate you taking the time to share your experience. We are so happy to hear that our service made things easy for you!
Kind regards
Alison
Hays Travel
Pontefract
Happy welcome,pleased to help.Gave us…
Happy welcome,pleased to help.Gave us written details when requested.
18 marzo 2026
Risposta di Hays Travel - Ely
We're so happy to hear you received a warm welcome and helpful assistance, including written details! We appreciate your positive feedback.
Finding holiday booking and time taken…
Finding holiday booking and time taken to work it out by Sharon
24 marzo 2026
Risposta di Hays Travel - Ely
Thank you for your Kind Review!
Excellent Customer Service as always
Excellent Customer Service as always. New booking completed in shop & swift, easy payment for exsisting booking.
18 marzo 2026
Risposta di Hays Travel - Ely
We appreciate you taking the time to share your booking experiences with us. We are so glad that our service was helpful and efficient for you!
ely, Hays Travel
Not enough space on the review page to…
Not enough space on the review page to let everyone know what a truly wonderful service and experience you get from the staff at Hays Ely. Suffice to say they go that extra mile for you no matter what.
Well done all.
8 marzo 2026
Risposta di Hays Travel - Ely
We're happy to hear that you had such a wonderful experience. It's great to know our team's dedication made a difference. Thank you for your positive feedback!
ely, Hays Travel
Excellent service from sharon
Excellent service from sharon, she always helps me sort my holidays out. 😀
13 marzo 2026
Risposta di Hays Travel - Ely
We appreciate your kind words! We are so happy to hear that you consistently receive excellent support when planning your holidays.
ely, Hays Travel
Absolutely amazing
Absolutely amazing. Thank you so much - we are hugely looking forward to our trip away. So helpful and friendly and we worked through all the different options - so kind and understanding of our needs. Thank you.
4 marzo 2026
Risposta di Hays Travel - Ely
We are so happy to hear that you found our team helpful and friendly. We appreciate your kind words and hope you have a fantastic trip. Thank you.
ely, Hays Travel
Helpfull,cheerfull,knowledgeable,made…
Helpfull,cheerfull,knowledgeable,made to feel welcome,
8 marzo 2026
Risposta di Hays Travel - Ely
Archie,
We appreciate your kind words! We are so happy that you felt welcome and found our team helpful and knowledgeable during your visit.
ely, Hays Travel
If I could give more than 5 stars I…
If I could give more than 5 stars I would!
Megan, along with Sharon offer so much more than a travel service. They are understanding, interested in my personal situation and informative!
They are always happy to look in to any of my ideas for me and I would imagine they provide this service to all their customers.
Always a friendly wave if I pass by and a welcoming smile when I drop in!
8 marzo 2026
Risposta di Hays Travel - Ely
Caroline Hammill,
We appreciate your wonderful feedback! It's great to hear that you value our team's dedication to providing informative and understanding service. We're so happy to assist with your travel plans and ideas and enjoy chatting with you!
ely, Hays Travel
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