Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Always a pleasure, feel at ease with the Castleford staff. I’m not a fussy customer I do my research before and if there’s a problem they have always tried to sort it.
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... Leggi di più
L'azienda ha risposto
Booked a holiday for 2027 from start to finish Ruby Mountain was fantastic really helpful suggested some trips we should try and was very patient with our many questions will definitely be back to boo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, Regno Unito
- 01977878617
4,9
Eccellente
1K recensioni
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Le persone hanno visualizzato anche
Stress free and super helpful
It was our first holiday that we've booked ourselves, Curtis was superb and made things super easy and stress free. Top man.
In and out in 30 minutes too. Perfect
16 agosto 2026
Risposta di Hays Travel - Castleford
Thank you so much for your lovely review!
The staff at Castleford branch are … absolutely brilliant.
The staff at Castleford branch are brilliant.
3 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for your positive feedback!
Very pleasant travel advisor, shame about the follow up
Very pleasant travel advisor. Price matched another tour operator and helped take the worry out of booking.
Disappointed that I never received a call back about another possible booking so I ended up booking elsewhere - such a shame after the initial good experience
8 agosto 2026
Risposta di Hays Travel - Castleford
Thank you very much for taking the time to leave a review. We sincerely apologize for not getting back in touch with you within the expected time frame. We truly value your feedback and are sorry for any disappointment this may have caused. We hope this experience will not deter you from using our services again in the future, and we would welcome the opportunity to restore your confidence in us. Thank you for your understanding, and we look forward to assisting you again.
Booked a holiday for 2027 from start to…
Booked a holiday for 2027 from start to finish Ruby Mountain was fantastic really helpful suggested some trips we should try and was very patient with our many questions will definitely be back to book another with Ruby. Thank you 🏖️😊☀️
15 agosto 2026
Risposta di Hays Travel - Castleford
Thank you so much for your lovely review! We really appreciate it :)
Risposta di Hays Travel - Castleford
Thank you for the positive feedback!! :)
Great friendly service as always
Great friendly service as always. Staff in the Castleford store are always lovely. Very efficient and a pleasure to deal with. We wouldn't go anywhere else.
15 agosto 2026
Risposta di Hays Travel - Castleford
Thank you so much for your lovely review!
The staff were very pleasant and…
The staff were very pleasant and helpful, plus very efficient in information and booking our holiday.
14 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Jane was very friendly & efficient
Jane was very friendly & efficient. Sorted out my holiday quickly. Very impressive!
12 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for such good feedback,
Many Thanks
Laura
Risposta di Hays Travel - Castleford
Thank you for such good feedback,
Many Thanks
Laura
Very knowledgeable staff
Very knowledgeable staff, able to help with all our questions
10 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for such good feedback,
Many Thanks
Laura
What a lovely young lady claire was…
What a lovely young lady claire was extremely helpful found the perfect holiday within price range nothing was too much trouble the rest of the staff in branch were lovely even got a cup of tea thank you Claire be back soon
11 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for such good feedback,
Many Thanks
Laura
Unknown Lanzarote
Ruby was our travel assistant and she was very helpful and pleasant. She made us fully aware of all the details we needed to know and as I said was very helpful.
11 agosto 2026
Risposta di Hays Travel - Castleford
Hi Angela,
Thank you for your positive feedback, we're so glad you had a lovely booking experience with us!
Kind regards,
Ruby
Simply the best
Curtis the person who booked the Holiday for us was fantastic, he made everything very easy for us I would highly recommend Hayes Travel to anyone.
David Williams.
9 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for your lovely review!
Jane was really helpful and…
Jane was really helpful and professional, however the remainder of the staff were very unprofessional and distracting. They were showing something on someone's phone and laughing, shouting across the shop floor, being really loud, ignoring customers that came in, until I assumed the manager spoke to someone to deal with them, don't think I would use again
9 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for taking the time to leave your feedback. Firstly, we're delighted to hear your lovely comments about Jane, and we will be sure to pass these on to her.
Following our conversation, I'm pleased we were able to discuss your concerns and reach a resolution. We are sorry that you felt the atmosphere in branch came across as unprofessional during your visit. The video being viewed was related to content we were creating for our social media channels, which is a regular part of promoting our business.
However, I would like to reassure you that there was no intention to ignore customers, and we do not tolerate shouting across the shop floor. We appreciate that this was your perception of the situation, and we're sorry that it left you feeling disappointed.
Thank you again for bringing your concerns to our attention. We value your feedback and hope we have been able to restore your faith in our branch. We look forward to welcoming and assisting you again in the future.
Kind regards,
Laura Ford
Branch Manager
Hays Travel Castleford
Laura spent time going through all…
Laura spent time going through all options and we were not rushed and found our perfect holiday
9 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always a pleasant experience
Always a pleasant experience. Always go above and beyond making sure everything is sorted for our travels as a wheelchair user.
8 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
As usual every time we use Hays
As usual every time we use Hays, we get what we want and nothing we don't.
We found a holiday in the window, went in and the adviser Claire helped us get the best deal.
Highly recommended.
8 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always very friendly,do everything they…
Always very friendly,do everything they can to make sure you get the best service,always book with castleford branch
8 agosto 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Laura went above and beyond to find us…
Laura went above and beyond to find us the best deal and location , everything we wanted and more a fantastic location and a amazing price
7 agosto 2026
Risposta di Hays Travel - Castleford
Thanks for such lovely feedback,
Many Thanks
Laura
The service from Curtis was 1st class
The service from Curtis was 1st class. Even when I had to change my booking both Ruby and Curtis dealt with my request with ease.
7 agosto 2026
Risposta di Hays Travel - Castleford
Thanks for such lovely feedback,
Many Thanks
Laura
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