The staff member was very helpful chatting to us and generally having a laugh .I prefer Hayes to the other rival in our town as the staff are more polite .I got a nice holiday booked all the things we... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
All the staff at Castleford are not good they are absalutely brilliant so helpful and such nice people they always go that bit further to find everything I ask for an only say their assistance.is very... Leggi di più
L'azienda ha risposto
The young lady that saw us was very helpful, knowledgeable, and polite. She sorted out all of our requests. There were no negative points at all.
When I arrived I was greeted straight away. Sat down and the employee was professional and knew what to do. I was dealing with a gentleman called Curtis who explained everything and was offered a cup... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, Regno Unito
- 01977878617
4,9
Eccellente
1K recensioni
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Le persone hanno visualizzato anche
The staff member was very helpful…
The staff member was very helpful chatting to us and generally having a laugh .I prefer Hayes to the other rival in our town as the staff are more polite .I got a nice holiday booked all the things we had gone with intentions for
4 agosto 2026
Hays Travel booking
The young lady that saw us was very helpful, knowledgeable, and polite. She sorted out all of our requests. There were no negative points at all.
4 agosto 2026
Laura is super friendly and very…
Laura is super friendly and very knowledgeable in her work always advises us no problem.
4 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Friendly staff
29 luglio 2026
Risposta di Hays Travel - Castleford
Thank you for leaving such a lovely review!
Risposta di Hays Travel - Castleford
Thank you for your lovely review!!
Staff very friendly and helpful
Staff very friendly and helpful. Nothing was too much trouble. They have a wealth of knowledge and work well as a team for customer satisfaction
22 luglio 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Sophie at Castleford was amazing
Sophie at Castleford was amazing! So patient when I kept changing the goal posts and got us booked for a fab holiday!! Thanks
30 luglio 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Good has all ways
29 luglio 2026
Risposta di Hays Travel - Castleford
Thank you so much for your lovely review!
Millie was very nice to deal with
Millie was very nice to deal with. She listened to what I wanted and did a great job. No complaints -excellent service.
28 luglio 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Hays Travel Castleford
Knowledgeable staff
When I arrived I was greeted straight away. Sat down and the employee was professional and knew what to do. I was dealing with a gentleman called Curtis who explained everything and was offered a cup of tea by another employee. This was a great touch thank you.
27 luglio 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Claire was great very knowledgeable and…
Claire was great very knowledgeable and help me a lot
28 luglio 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Listened to everything we needed from…
Listened to everything we needed from our holiday polite made us feel fantastic absolutely amazing service gave us and our family her all
28 luglio 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Always helpful and have lots of…
Always helpful and have lots of information to help you choose the perfect holiday
17 luglio 2026
Risposta di Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
We asked for a quiet holiday suitable…
We asked for a quiet holiday suitable for children and was recommended one which turned out to be a party hotel which the hotel receptionist even said this hotel isn’t for children as it is full of young groups here to party.
13 gennaio 2026
Risposta di Hays Travel - Castleford
Hi Karen,
Thank you for your review.
Having looked into the booking Hannah made, I can see from the information provided by Jet2 that hen and stag groups are not permitted at this hotel and that the property is sold as being suitable for families with children.
As travel agents, we act as an intermediary and provide information supplied to us by our travel partners in good faith. Based on the comments in your review, it appears that your concerns relate to the holiday product and information provided by Jet2, rather than your experience with our branch directly. Please note that the score and review on here is in relation to service in Castleford during your booking by Hannah, however this review isn't in relation to this.
If you would like to pursue this further, any formal complaint would need to be submitted to Jet2. We would, of course, be happy to support you with this process should you wish to do so. Having tried to contact you on several occasion I ask that you make contact with the branch so as we can help and discuss this further.
Please be assured that leaving a review is not the same as making a formal complaint. We simply wanted to clarify the appropriate route should you wish for your concerns to be formally investigated.
Kind regards,
Laura Ford
Store Manager.
Dear Karen ,
Thank you for taking the time to share your feedback regarding your recent holiday with us.
I am truly sorry to learn that your experience did not meet your expectations. We understand that holidays are special occasions that customers look forward to, and it is disappointing to hear that aspects of your trip fell short of the standard we aim to provide.
Please accept our sincere apologies for the inconvenience and frustration this has caused. We take all customer feedback seriously, and your comments have been noted and will be reviewed with the relevant teams to help us improve our services and prevent similar issues from occurring in the future.
We value your custom and regret that on this occasion we did not deliver the enjoyable and relaxing holiday you deserved. To ensure your concerns are fully understood and addressed, a member of our management team will contact you directly to discuss the situation in more detail and review the issues you have raised.
Thank you for bringing your concerns to our attention and giving us the opportunity to address them.
Once again, please accept our sincere apologies for your disappointing experience. We hope to have the opportunity to restore your confidence in our services.
I have called the lead name to see if i can discuss the situation with you thank you so much for your time & patience.
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