Shan was really helpful from start to finish, I threw a lot of questions Shan's way as it was my first time using some of the services. Really quick professional support that made the whole experience... Leggi di più
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I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... Leggi di più
L'azienda ha risposto
I recently rented another MacBook from HardSoft and, once again, the experience was excellent. Their products are top quality and the company is extremely reliable. What really stands out is how quick... Leggi di più
L'azienda ha risposto
Hardsoft have always supplied our computers and we always go back to them to upgrade. Very good, quick and efficient service.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su HardSoft - Devices for Teams
Scritti dall'azienda
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Informazioni di contatto
The Old Barn, CM21 9AE, Sawbridgeworth, Regno Unito
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4,9
Eccellente
1556 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Michelle was lovely and made the…
Michelle was lovely and made the process very easy for our business
24 aprile 2025
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Risposta di HardSoft - Devices for Teams
Thank you so much for your wonderful review Tessa! Your kind words mean a lot to us, and we'll be sure to pass them along to Michelle. We look forward to continuing to support your business in the future!
Once again HardSoft have excelled
Once again HardSoft have excelled. I needed a couple of Laptops on a short turnaround and they were delivered in under 48hrs. I cannot recommend them more highly. Well done and thanks.
22 aprile 2025
Risposta di HardSoft - Devices for Teams
Thank you for your fantastic review David 🌟 We're delighted to hear that we could meet your urgent needs with a quick turnaround. Your high recommendation means a lot to us. Thanks for choosing HardSoft.
Excellent support team
Michelle and the team have been invaluable during the whole process, with all the back-and-forth emails, providing fantastic support to resolve our requests.
16 aprile 2025
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Risposta di HardSoft - Devices for Teams
Thank you so much for your kind words! We're happy to hear that Michelle and the team were able to provide the support you needed throughout the process. i will pass your amazing review onto the team, Thank you Pedro
Good, but read the small print!
Cannot fault the item, great laptop, however…
They took a £50 random payment out the blue for ‘insurance’, on top of my £167 p/m lease, which was hidden in my small print, and not in the actual lease repayments.
They then took a further £120 for an ‘admin fee’, again, on top of the £167 p/m lease, something which, again, is hidden in the small print, and was never explained to me when signing up, quite deceptive practices really.
Other thing I really wasn’t happy with was the amount of bombardment calls & emails asking “am I still interested”, I was at the time, in ICU with pneumonia, and really wasn’t interested in having them all me so many times throughout the day.
If you just explained from the offset “there is a £120 admin fee, and a £50 fee for insurance” I’d have been fine with it. It’s the sneaky way you went about it that’d annoyed me (whether it’s in my lease or not).
Other than that, like I said, the laptop itself is great, just what I need, and can’t really fault the speed they got the item dispatched to me, just be more open and honest with your customers.
1 aprile 2025
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Risposta di HardSoft - Devices for Teams
Thank you for your feedback Finlay.
We take these comments seriously and have looked into your concerns. Firstly, as you couldn't provide a business email address, we unfortunately had to request additional information for the lease paperwork to pass our KYC checks as required by the FCA. Hence there was more comms needed, and we were unclear if you were receiving our messages.
Secondly, regarding the insurance fee, you are required to have insurance in place for the device. Since you didn't provide proof of cover, a policy has been added. This cost covers a year's insurance and can be removed and refunded if you provide proof of cover from elsewhere. An automated email is sent reminding you of this to avoid unexpected insurance costs. Tom Barnett is your contact here who can help with refunding this.
Lastly, the admin fee is clearly stated in the paperwork and is not hidden. We believe it is one of the most competitive fees in the market.
We hope this clarifies the situation. If you have any further questions, please feel free to contact Tom directly.
Hardsoft Support - Progress Updates
I have used Hardsoft support function a few times recently and have found the service to be excellent. In particular, Michelle at Hardsoft provides an excellent service keeping me informed at every step of the support process. Keep up the good work Michelle!
9 aprile 2025
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Risposta di HardSoft - Devices for Teams
Dear Jim,
We're delighted to hear that you've had excellent experiences with our support function. Michelle will be thrilled to know that her efforts in keeping you informed at every step have made a positive impact. We'll be sure to pass on your kind words to her.
Best regards, HardSoft
efficient and polite service
efficient and polite service, many thanks
7 aprile 2025
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Risposta di HardSoft - Devices for Teams
Dear George,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our service efficient and polite. Your feedback is greatly appreciated and motivates us to continue providing the best service possible.
Many thanks, HardSoft
Great service from start to finish
Great service from start to finish. Equipment sourced and delivered in advised timescales and the support from Vedat was exceptional.
31 marzo 2025
Risposta di HardSoft - Devices for Teams
Thank you for your kind words Paul!
We're delighted to hear that you had a great experience from start to finish. It's wonderful to know that the equipment was sourced and delivered on time, and that Vedat's support made such a positive impact. We appreciate your feedback and look forward to be able to help again
Many thanks
Will B
Prompt and efficient
The agent dealt with the issues promptly, updating software and re-establishing links to computers. They answered my queries in a friendly and informative manner. Very pleased with the service.
31 marzo 2025
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Risposta di HardSoft - Devices for Teams
Thank you so much for your kind words! We're thrilled to hear that our agent was able to promptly address your issues and provide friendly, informative support. Your satisfaction is our top priority, and we're delighted that you're pleased with the service. If you need any further assistance, please don't hesitate to reach out!
Michelle and the team were great.
27 marzo 2025
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Risposta di HardSoft - Devices for Teams
Afternoon Liam, Thank you so much for your kind review! We're happy to hear that Michelle and the team provided you with great service
Quick and easy booking
Quick and easy booking. Courier turned up punctually with secure packaging.
25 marzo 2025
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Risposta di HardSoft - Devices for Teams
Thank you for your fantastic review, Richard! We're delighted to hear that you found the booking process quick and easy, and that our courier service met your expectations. Your kind words will be shared with our team.
Excellent service and communication.
Excellent service and communication.
26 marzo 2025
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Risposta di HardSoft - Devices for Teams
Thank you so much for your kind words, Nicole! We're glad to hear that you had an excellent experience with our service and communication.
Prompt and clear communication from Support
The return on our Hardsoft device from a former staff member was unexpectedly delayed and the Support team was fantastic in providing quick updates on the pick and receipt for it so we could update our records. Fantastic work!
20 marzo 2025
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Risposta di HardSoft - Devices for Teams
Chris, thanks for the great feedback. Appreciate this.
Michelle was very speedy and helpful in…
Michelle was very speedy and helpful in helping me fix and replace my broken laptop. She replied very quickly to my emails and ensured the replacement laptop was sent in time for me to receive it the next day. The issue was fixed within a few hours with no hassle or stress.
12 marzo 2025
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Risposta di HardSoft - Devices for Teams
Alexandra , your kind words and feedback about Michelle have been noted and passed on to her. Thank you
Amazing Customer Service
Michelle made the whole process of claiming via insurance straightforward - would recommend Hardsoft 100% on the basis of my experience
21 marzo 2025
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Risposta di HardSoft - Devices for Teams
Glad the insurance process is meeting your expectations. Thanks for the review.
Thanks Rick
Thanks Rick - your help today was quick and efficient and has enabled me to use my PC again! :)
20 marzo 2025
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Risposta di HardSoft - Devices for Teams
Emma, we're delighted to hear that Rick could assist you quickly and efficiently! 🌟 Your satisfaction is our priority, and we're glad you can use your PC again.
Risposta di HardSoft - Devices for Teams
Ellie, we're so glad to hear that you had a great experience with our service and that you love the laptops! 🌟 Your satisfaction is our top priority, and we appreciate your kind words.
RAM replacement - thanks Michelle!
Michelle was very helpful at organising for my laptop to be collected and provide a replacement while they replaced the RAM. Thank you!
19 marzo 2025
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Risposta di HardSoft - Devices for Teams
Caroline, we're thrilled to hear that Michelle was able to assist you efficiently with your laptop collection and replacement! 🌟 Your satisfaction is our priority, and we're glad we could help with the RAM replacement. Thank you for your kind words! 😊
The service was slick and Michelle was…
The service was slick and Michelle was incredible helpful and kept me informed at each stage. Thank you
14 marzo 2025
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Risposta di HardSoft - Devices for Teams
Thank you so much for your wonderful review, Michelle! 🌟 We're thrilled to hear that you found our service slick and that Michelle was incredibly helpful throughout the process. Keeping our clients informed at each stage is our top priority, and we're glad it made a difference for you. We look forward to seeing you again in the future!
Always prompt and helpful.
12 marzo 2025
Risposta di HardSoft - Devices for Teams
Dear Luke,
We're so glad to hear that you find our service prompt and helpful! 🌟 Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service. 😊
kind regards
William at HardSoft
Great customer service - fast turnaround
Great customer service - especially Danielle who helped very quickly to sort things out for my broken laptop lead!
7 marzo 2025
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Risposta di HardSoft - Devices for Teams
Joanna, we're delighted to hear about your positive experience! 🌟 Danielle will be thrilled to know she could assist you quickly with your broken laptop lead. Your satisfaction is our priority, and we look forward to helping you again! 😊
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